Reviews
I have been a loyal customer with LaFontaine since 1977,
I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of.
I have been a loyal customer with LaFontaine since 1977,
I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at LaFontaine Toyota. We are always more than happy to assist you if anything else comes up. Take care!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at LaFontaine Hyundai! We are always more than happy to assist you if anything else comes up. Take care!
Thank you for your response. Your words, are you actions! I know I can count on LaFontaine for great Customer Service and reliability.
I bought a used car in June of 2018.
I bought a used car in June of 2018. the deal included a 10year 120000 mile warranty. I was sent home with all the paperwork for the warranty thinking everything was all good. fast forward 6 years I needed to use the warranty. I called Easy Care the warranty company to ensure coverage only to find out that the Warranty I was given was never executed and paid for by the dealer. the dealer called the warranty company 3 months after I purchased and did what is called a rewind of the contract. I am sure they assumed I would never use the contract considering I had some portion of the new car warranty remaining and probably assumed I would trade the car in before ever needing warranty. I have contacted the dealer and also filed a complaint with the BBB. As far as I am concerned this is fraud on the dealers part.
I bought a used car in June of 2018.
I bought a used car in June of 2018. the deal included a 10year 120000 mile warranty. I was sent home with all the paperwork for the warranty thinking everything was all good. fast forward 6 years I needed to use the warranty. I called Easy Care the warranty company to ensure coverage only to find out that the Warranty I was given was never executed and paid for by the dealer. the dealer called the warranty company 3 months after I purchased and did what is called a rewind of the contract. I am sure they assumed I would never use the contract considering I had some portion of the new car warranty remaining and probably assumed I would trade the car in before ever needing warranty. I have contacted the dealer and also filed a complaint with the BBB. As far as I am concerned this is fraud on the dealers part.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I wish I could leave a review on their service department
I wish I could leave a review on their service department but they have never answered the phone.
I wish I could leave a review on their service department
I wish I could leave a review on their service department but they have never answered the phone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact our Service Manager, Harpeet Singh at hsingh@lafontaine.com so we can understand your situation better to try and turn your experience around.
I had a worst experience with this dealership every time
I had a worst experience with this dealership every time I go there. I bought 2023 kia K5 GT trim they couldn't offered any free service, yet I don't mind but when I go for recent 30k miles service they charged 800$ they said this is mandatory Kia recommend KiA package, I said ok but I have noticed drivability issue ask them to do check the wheel balancing and tire rotation, they sent a video saying fixing the issue but to my surprise when I got the car after the service I noticed drivability became even worse after the service, I don't understand why this guys doesn't do test drive after fixing the issue wish couldn't have neither bought the car from this dealership nor go for the service. I recommend people who's planning to buy KIA please avoid Lafontaine those people more dangerous, just here to make money doesn't care about your issue or satisfaction
I had a worst experience with this dealership every time
I had a worst experience with this dealership every time I go there. I bought 2023 kia K5 GT trim they couldn't offered any free service, yet I don't mind but when I go for recent 30k miles service they charged 800$ they said this is mandatory Kia recommend KiA package, I said ok but I have noticed drivability issue ask them to do check the wheel balancing and tire rotation, they sent a video saying fixing the issue but to my surprise when I got the car after the service I noticed drivability became even worse after the service, I don't understand why this guys doesn't do test drive after fixing the issue wish couldn't have neither bought the car from this dealership nor go for the service. I recommend people who's planning to buy KIA please avoid Lafontaine those people more dangerous, just here to make money doesn't care about your issue or satisfaction
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sampath, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact our Service Manager, Harpeet Singh at hsingh@lafontaine.com or 734-249-6940 so we can understand your situation better to try and turn your experience around. Thank you, LaFontaine Kia Dearborn
Would not recommend the service department there, their
Would not recommend the service department there, their labor cost per hour is outrageous, tried to contact their manager via phone and messenger and never received a call back Would strongly not recommend them for any repair needs
Would not recommend the service department there, their
Would not recommend the service department there, their labor cost per hour is outrageous, tried to contact their manager via phone and messenger and never received a call back Would strongly not recommend them for any repair needs
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to our Service Manager, Scott Thomsen, at (734) 237-6494 or sthomsen@lafontaine.com so we can work towards a resolution.
We have purchased new cars over the years and this was by
We have purchased new cars over the years and this was by far the easiest purchase we have ever made. Emily Rundel made the entire experience very easy and it was a pleasure having her handle everything for us. This is the first time I have not had to go back to the dealership several times and then make an appointment to pick up our vehicle. We traded in our used vehicle and drove home the same evening in our new one. I highly recommend Lafontaine Toyota and Emily Rundel.
We have purchased new cars over the years and this was by
We have purchased new cars over the years and this was by far the easiest purchase we have ever made. Emily Rundel made the entire experience very easy and it was a pleasure having her handle everything for us. This is the first time I have not had to go back to the dealership several times and then make an appointment to pick up our vehicle. We traded in our used vehicle and drove home the same evening in our new one. I highly recommend Lafontaine Toyota and Emily Rundel.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at LaFontaine Hyundai. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Got helped by Brandon- very down to earth and made the
Got helped by Brandon- very down to earth and made the buying process very easy
Got helped by Brandon- very down to earth and made the
Got helped by Brandon- very down to earth and made the buying process very easy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Luca, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Best Dealership Ever
I recommend this dealership to everyone. I've been a client there since 2016, and I have not had one bad experience with them. Recently, I had to do a service regarding the battery drainage of my car here. The service advisor who handled the service was called Lamont Howard. He had many remarkable points as a service advisor such as: 1- A high level of professionalism. 2- Very multi-functional. 3- The highest level of accountability. 4- Giving me updates regularly about the status of my car. 5- Treating me like family with the best care. I bought my car here in 2015, and I got a really good deal. I will buy my next car again from the same dealer here. He was also 100% lucid and truthful with no fake statements or promises before the repair process. Thank you, Lamont Howard, you deserve a raise. -Erfan Basir
Best Dealership Ever
I recommend this dealership to everyone. I've been a client there since 2016, and I have not had one bad experience with them. Recently, I had to do a service regarding the battery drainage of my car here. The service advisor who handled the service was called Lamont Howard. He had many remarkable points as a service advisor such as: 1- A high level of professionalism. 2- Very multi-functional. 3- The highest level of accountability. 4- Giving me updates regularly about the status of my car. 5- Treating me like family with the best care. I bought my car here in 2015, and I got a really good deal. I will buy my next car again from the same dealer here. He was also 100% lucid and truthful with no fake statements or promises before the repair process. Thank you, Lamont Howard, you deserve a raise. -Erfan Basir
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Erfan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
James Williams!!!
James Williams went above and beyond to get me into a brand new suv, worked with my budget and found me the perfect match, thanks James
James Williams!!!
James Williams went above and beyond to get me into a brand new suv, worked with my budget and found me the perfect match, thanks James
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Angellll, thank you for your kind review; we are happy to pass along your comments to the team here at LaFontaine Kia Dearborn! If you have any further questions, please give us a call. We're always happy to help!
See James Williams the best
My experience with James and very professional, helpful and easy . I 100% recommend. Fun enjoyable time had the car I wanted took it home that day
See James Williams the best
My experience with James and very professional, helpful and easy . I 100% recommend. Fun enjoyable time had the car I wanted took it home that day
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Alexandrea, thank you for your kind review; we are happy to pass along your comments to the team here at LaFontaine Kia Dearborn! Thanks again for the recommendation, and have an amazing day!