LaFontaine Toyota Kia Hyundai Genesis

Get your smiles with Miles! My relationship with LaFontaine got off to a rocky start... The original vehicle (Kia Niro EX) I wanted to purchase was sold... on the day I paid them a visit, even though it was being held for me. So, after the apologies, my original salesperson showed me another Niro EX, with ALL the bells and whistles, and I said "OK". Nope, that one was already sold too. More apologies. SO... they found me another Niro EX, that was still on the transport truck... hadn't even arrived yet... so they sold me a piece of paper. I didn't want to commit until I put my eyes on it, and they said "OK". Couple days later, I get a phone call... "it's here, and being put through the shop for the pre-delivery inspection". "Excellent!", I said... "I live over an hour away, I'll be there in two days after work". Since then, my original salesperson left the company, and Miles Brown stepped up to the plate. All the paperwork had to be re-done, and Miles took the lead... seamless, no-nonsense, straight talker. Everything hit right when it should. A vehicle purchase can cause anxiety for many people, I get that. But it's the salesperson who sets the tone. Choosing Miles Brown would be a wise choice for any anxious buyer... calm, cool, and relaxed. He knows his craft, his skill, and has the ability to rub two sticks together and create a deal. Between him, and Morgan (in finance), I left with a better deal than I was originally quoted (couple of bucks, but hey, every buck counts). I only had my Niro EX for one day, and I already recommended to a colleague, if they're looking for a new Kia, take the drive, and go see Miles at LaFontaine... Excellent work, Miles... you just took my business from a local Kia store... well worth the drive... Cheers!

Always prompt service, purchased vehicle in 2005 from here and always have had serviced here, 200k miles, very happy with quality of repairs and service.

Timely sevice job ,friendly , and great perks . Thank you

I didnt expect to be leaving with a brand new car but i did and i absolutely love it. Jacob Werstler was amazing and worked until he got me in something.... He made me feel comfortable during the whole process and super friendly NEVER rude.

Tony always accommodates me even with my busy work schedule. Great customer service. Staff is pleasant and professional. Will continue to get my car serviced... at Lafontaine

VERY BAD CUSTOMER SERVICES! I noticed that most comments praised very good services. It is because they want to sell you the vehicles and services. They... can get the profits. In my case it is a complete different story. When you ask for the refund, they change their faces. My car was total loss in May 2017. I went to La Fontaine Toyota office in Dearborn in September 2017 requesting the refund of the unused portion of my Vehicle Service Contract (VSC). The staff told me the finance manager was in meeting. I waited for an hour. I had to leave to pick-up my kids from school. A sales person was good. He asked me to leave copies of the documents and contact phone no. and email so that the manager could get back with me. I did it. After 2 weeks there was no response. I sent an email to that manager through their business website. No response. I confirmed from the insurance company in April 2018 that my VSC contract was cancelled. I had to ask LaFontaine to get the refund. The insurance company could not do it because they did not hold the money. On June 8 2018, I had a live chat with a customer representative about my request. She promised to take the message to the manager. Again there was no response. I also left a message and sent an email to another finance manager I found in LaFontaine website on June 8. I sent an email again on June 29 and left a phone message on August 17. It was the same. There was no response. According to the contract I can get back the unused portion of the contract. LaFontaine will not get any loss because it was the money I have already paid. Do you think I will go back there to buy any cars or services from them, neither to my family and friends. I should be grateful if someone can advise me what to do to get back the refund. Thanks!

Tony is very efficient and courteous. My car was in and out for oil change in a flash. As soon as I parked, he got my car in and the service that I needed... was done immediately.

Andrew Jackson the service adviser I worked with was very friendly and helpful, honest about what I needed and did not. They were timely with my car as... well. Love Lafontaine kia!

JD helped me right away and was a trooper cleaning off multiple cars during a super cold and snowy day! Walked me through all the car features and worked... with me to find the right choice.

It had been 14 years since I last purchased a car and JD Sosa made the process a less stressful. Was knowledgeable about the vehicles and spent the time... to go over any questions and flexible when I changed direction. Good person to work with.