LaFontaine Toyota

I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of.

I bought a used car in June of 2018. the deal included a 10year 120000 mile warranty. I was sent home with all the paperwork for the warranty thinking everything was all good. fast forward 6 years I needed to use the warranty. I called Easy Care the warranty company to ensure coverage only to find out that the Warranty I was given was never executed and paid for by the dealer. the dealer called the warranty company 3 months after I purchased and did what is called a rewind of the contract. I am sure they assumed I would never use the contract considering I had some portion of the new car warranty remaining and probably assumed I would trade the car in before ever needing warranty. I have contacted the dealer and also filed a complaint with the BBB. As far as I am concerned this is fraud on the dealers part.

I wish I could leave a review on their service department but they have never answered the phone.

I had a worst experience with this dealership every time I go there. I bought 2023 kia K5 GT trim they couldn't offered any free service, yet I don't mind but when I go for recent 30k miles service they charged 800$ they said this is mandatory Kia recommend KiA package, I said ok but I have noticed drivability issue ask them to do check the wheel balancing and tire rotation, they sent a video saying fixing the issue but to my surprise when I got the car after the service I noticed drivability became even worse after the service, I don't understand why this guys doesn't do test drive after fixing the issue wish couldn't have neither bought the car from this dealership nor go for the service. I recommend people who's planning to buy KIA please avoid Lafontaine those people more dangerous, just here to make money doesn't care about your issue or satisfaction

Would not recommend the service department there, their labor cost per hour is outrageous, tried to contact their manager via phone and messenger and never received a call back Would strongly not recommend them for any repair needs

We have purchased new cars over the years and this was by far the easiest purchase we have ever made. Emily Rundel made the entire experience very easy and it was a pleasure having her handle everything for us. This is the first time I have not had to go back to the dealership several times and then make an appointment to pick up our vehicle. We traded in our used vehicle and drove home the same evening in our new one. I highly recommend Lafontaine Toyota and Emily Rundel.

Got helped by Brandon- very down to earth and made the buying process very easy

I recommend this dealership to everyone. I've been a client there since 2016, and I have not had one bad experience with them. Recently, I had to do a service regarding the battery drainage of my car here. The service advisor who handled the service was called Lamont Howard. He had many remarkable points as a service advisor such as: 1- A high level of professionalism. 2- Very multi-functional. 3- The highest level of accountability. 4- Giving me updates regularly about the status of my car. 5- Treating me like family with the best care. I bought my car here in 2015, and I got a really good deal. I will buy my next car again from the same dealer here. He was also 100% lucid and truthful with no fake statements or promises before the repair process. Thank you, Lamont Howard, you deserve a raise. -Erfan Basir

James Williams went above and beyond to get me into a brand new suv, worked with my budget and found me the perfect match, thanks James

My experience with James and very professional, helpful and easy . I 100% recommend. Fun enjoyable time had the car I wanted took it home that day