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I has a service appointment to get my rear windshield wiper replaced on 11 September 2020. Took more than 40 minutes to locate someone in the Service Department... and then another hour wait to find out that no one ordered the part for my appointment. As I was finally able to pull into the service department with my vehicle and got out, the service technician immediately picked up the phone to call someone and told me to wait inside as it was "going to be a while". I was also informed that they had the dealership across the street's address and number as my POC information on file. I was assured they would order my part and would call me to schedule a new appointment. This has still not happened as of 23 September. Also, I purchased this vehicle at the beginning of the year and STILL HAVE NOT RECEIVED MY SPARE KEY. My sales representative has told me they do not know where they are and that he would get back to me after talking to the Finance Manager (what she has to do with my spare keys I do not know). I have not heard anything from this person either. Your motto of "The Family Deal" is very misleading unless you actually treat your family in this manner. In that case, I feel bad for your family.
Christa, thank you for taking the time to let us know about your recent experience. Please reach out to our Service Manager, Todd Varga, at (833) 857-...0137 or firstname.lastname@example.org you can so we can address this situation directly. Thank you and have a great day.
I went to this dealership and explained to them how another dealership gave me a raggedy car so I voluntarily repoed the car..here they come giving me... another one...I bought this car in June of last year and here it is I spent 3000 dollars in this car..I have took it back thousands of times ...after belle tire other dealerships page Toyota and mechanics told me to take it back they played me. They piece this car together to make seem like it was fixed to get the check. The service manager is very unprofessional he made his mechanics lie and say there was nothing wrong with the car. Now my engine ticking! It had bad struts bad tie rods and bent rims and bad tires. They didn’t want to use the warranty to get new tires I made them. I went through a hollering match with the service Manager because I brought him proof from belle tire the rims were badly bent and the tires were bad. He’s very unprofessional and a liaaarrrr... he rode with me and said he felt the problem then cane back to the shop and said he didn’t tell me that.. I was in total shock he would do that. He told me they wasn’t bent or bad tires so I called belle tire and he told them they lying so they laughed at him and said if he don’t fix it bring it back and they will take care of me for free... that’s when he decide to put only two new rims and tires on my car and not four...so I purchased the other two...cause he refused. And the problem was still there. So I fixed everything...my struts cost 1200 dollars ..after I fixed them I had to get new tires and rims because they were bent and cheap tires who heard of bare tires...never...that cost me 1500...the tie rods cost 250... sway links cost me 100 now my xxxx engine ticking and I keep my car with oil changes...and maintenance. They gave me 3 choices for a car and they told me this was the best one. And I said I can’t drive a stick and one was a stick. They piece my car together just to get the check. At page Toyota the service manager showed me cars I could’ve got just like mine cheaper and low mileage from lafontaine...and newer year. I was pist they took advantage of a person in need and in distress...this car had inconvenienced me so much I’m ready to run it through they door. But I’m getting my paper work together to take them to court to get my money back...I never want another car note again especially used I rather save and buy me a car... never trust them. Even the guy that they told to sale it to me felt bad he not even there anymore...lafontaine is garbage ...maybe if I was a white woman it would’ve been different.
Kendra, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager woul...d really like to speak with you more regarding this matter. Please reach out to our General Manager, Mike Law, at (833) 857-0137 or email@example.com . We look forward to hearing from you.
Get your smiles with Miles! My relationship with LaFontaine got off to a rocky start... The original vehicle (Kia Niro EX) I wanted to purchase was sold... on the day I paid them a visit, even though it was being held for me. So, after the apologies, my original salesperson showed me another Niro EX, with ALL the bells and whistles, and I said "OK". Nope, that one was already sold too. More apologies. SO... they found me another Niro EX, that was still on the transport truck... hadn't even arrived yet... so they sold me a piece of paper. I didn't want to commit until I put my eyes on it, and they said "OK". Couple days later, I get a phone call... "it's here, and being put through the shop for the pre-delivery inspection". "Excellent!", I said... "I live over an hour away, I'll be there in two days after work". Since then, my original salesperson left the company, and Miles Brown stepped up to the plate. All the paperwork had to be re-done, and Miles took the lead... seamless, no-nonsense, straight talker. Everything hit right when it should. A vehicle purchase can cause anxiety for many people, I get that. But it's the salesperson who sets the tone. Choosing Miles Brown would be a wise choice for any anxious buyer... calm, cool, and relaxed. He knows his craft, his skill, and has the ability to rub two sticks together and create a deal. Between him, and Morgan (in finance), I left with a better deal than I was originally quoted (couple of bucks, but hey, every buck counts). I only had my Niro EX for one day, and I already recommended to a colleague, if they're looking for a new Kia, take the drive, and go see Miles at LaFontaine... Excellent work, Miles... you just took my business from a local Kia store... well worth the drive... Cheers!
Always prompt service, purchased vehicle in 2005 from here and always have had serviced here, 200k miles, very happy with quality of repairs and service.
I didnt expect to be leaving with a brand new car but i did and i absolutely love it. Jacob Werstler was amazing and worked until he got me in something.... He made me feel comfortable during the whole process and super friendly NEVER rude.
Tony always accommodates me even with my busy work schedule. Great customer service. Staff is pleasant and professional. Will continue to get my car serviced... at Lafontaine
Shalana, Thank you for your feedback. It's great to hear that you have had a pleasant experience with Tony and our team at LaFontaine. We welcome you ...to the family and look forward to seeing you next time!
VERY BAD CUSTOMER SERVICES! I noticed that most comments praised very good services. It is because they want to sell you the vehicles and services. They... can get the profits. In my case it is a complete different story. When you ask for the refund, they change their faces. My car was total loss in May 2017. I went to La Fontaine Toyota office in Dearborn in September 2017 requesting the refund of the unused portion of my Vehicle Service Contract (VSC). The staff told me the finance manager was in meeting. I waited for an hour. I had to leave to pick-up my kids from school. A sales person was good. He asked me to leave copies of the documents and contact phone no. and email so that the manager could get back with me. I did it. After 2 weeks there was no response. I sent an email to that manager through their business website. No response. I confirmed from the insurance company in April 2018 that my VSC contract was cancelled. I had to ask LaFontaine to get the refund. The insurance company could not do it because they did not hold the money. On June 8 2018, I had a live chat with a customer representative about my request. She promised to take the message to the manager. Again there was no response. I also left a message and sent an email to another finance manager I found in LaFontaine website on June 8. I sent an email again on June 29 and left a phone message on August 17. It was the same. There was no response. According to the contract I can get back the unused portion of the contract. LaFontaine will not get any loss because it was the money I have already paid. Do you think I will go back there to buy any cars or services from them, neither to my family and friends. I should be grateful if someone can advise me what to do to get back the refund. Thanks!
I'm sorry for your experience...Please call me.. I want to help... Malcolm Perry 734-502-0787
Tony is very efficient and courteous. My car was in and out for oil change in a flash. As soon as I parked, he got my car in and the service that I needed... was done immediately.
Andrew Jackson the service adviser I worked with was very friendly and helpful, honest about what I needed and did not. They were timely with my car as... well. Love Lafontaine kia!
JD helped me right away and was a trooper cleaning off multiple cars during a super cold and snowy day! Walked me through all the car features and worked... with me to find the right choice.