Capitol Chrysler Dodge Jeep RAM

It was an absolutely painless process to buy from Capitol. I will be returning for my next car. I went to another dealership in CT looking for the exact same Jeep and was there for 2 hours being passed between 2 sales people and then the sales manager. Who has time for that? I contacted Heather (internet sales) on the phone, told her the car I wanted, the price I was willing to pay and in 15 minutes she called me back. Mr B...you have a deal. I drove to the dealership and had everything done inside of an hour. AMAZING!! This is a smaller dealership, family owned since 1930s and the family actually works there. Grandson of the original owner at the desk, mom at the register, sales person never left my side until we were all done. If you want espresso, huge glass walls and 20' ceilings with a chandelier in a dealership this is not where you will find it. If you are looking for a good car buying experience, a great deal, tremendous people without all the fuss-this is where you want to be. Excellent people, excellent deal, great service. Thank you for that. Excited owner of a 2013 Jeep-My first.

This dealership and its employees are great! I had been searching for a used Jeep Wrangler for nearly 3 months and had been working with 5-10 local dealers in upstate NY. After expanding my search radius on cars.com, I found one that was supposedly a 100 miles away that had all of the options that I was looking for. Well come to find out, that the dealer was actually 144 miles or 2.5hrs away, which made me hesitant. After working with Mike Breen, Sales Associate for about a week, he assured me that the trip would be worth my while. I worked with Craig Lewis, Sales Manager who was personable, knowledgeable about his vehicle, and most importantly willing to make a deal. I can't tell you how many times I visited dealers and knew more about the Jeeps they were selling than they did. After some negotiating we made a very fair deal. After making the deal I asked Craig if I could have an auxiliary cord to listen to my music for the long ride home, not knowing that they didn't have any on hand at the dealer. He went out of his way to provide me with one. After returning home, there was an minor issue with the Jeep's navigation unit that after a little research and a replacement part was also made right by Craig. Just goes to show that these guys are willing to go out of their way to earn their customers business. Outstanding quality, personnel, and deal. Happy Jeep owner!

I took my 02 Ram in for a body shop estimate for replacing a black out decal on the passenger side door. The original one was partially blown off last winter in a self serve car wash. I had removed what was left of the old one and all of the adhesive myself. I was told that in order to install a replacement they would have to remove all the inside door panels, door mirror, and all the weather stripping. I told them that was not true as I removed the old decal and did not have to remove the mirror and door interior. They responded that that is the only way they could do it and I politely told them no thanks. This is not the first time that I have had a problem with this dealer and shame on me for trying them again. I will not ever have them repair any of my autos or will I ever consider them when shopping for a new car.