Capitol Chrysler Dodge Jeep RAM

Service dept there are poor. Cheep parts for high dealer costs for return business. will never let them work on my car. Total RIP off artists.

Nick Goodwin sold me a car on Saturday and let me tell you that it was an amazing experience! Nick was very easy to work with and wasn't at all pushy like... other dealerships I've visited on my car search. The entire staff was amazing and made us feel as if we were part of their family! I highly recommend buying a car from Capitol because they have outstanding staff that cares about putting people in the right car for them.

I found what I was looking for and the dealership did everything i needed them to do to get me in the car. I'm looking forward to driving my new used... vehicle....

12 yrs ago, I swore I would never buy an SUV but they insisted on having me test drive a Jeep Liberty just in case because I had never even been in... one before. It was a fleet vehicle with 15,000 miles on it. Bought it, it was my baby and I'm STILL driving it! Now I'm wondering if it's going to be around long enough to become a "classic" ...I definitely think the odds are in my favor!

Buy a Chevy Camaro 2013 for 17k cash. Before sign the papers I ask for car services info and car fax. Papers said that previous owner brought the car... there because the car was vibrating when driving and that they swap tires from another car. I ask then about that, they said that everything is fine now. Took the car home, car was doing the same. Brought the car back, they keep the car for more than 3 week. They said that they "fix" different thing but cant find what was wrong (I don't understand why they fix thing if they don't know what was wrong) On the 3 weeks periods they call me a few times to told me that the car was ready for pick up and when I show there the issue still and they will give me another excuse. After they cant fix the problem they decide to send the car out to the GMC or Chevy and this co. told them that the issue was the tires. They again call me yesterday to pick up the car. When I went the issue still and the told me that the GMC told them that was the tires. I ask why they didn't change the tires, because they was the ones to put wrong tires in the first place. They told me that the change of tires will take a few hours. I was very upset because I they make me waist more than 3 weeks of my time. But agree to wait.After 2 hours once again when they told me that my car was ready and I went outside to pick up the car and notice that my car have different rims all dent and scratch and my rims are new. Very upset went back inside and confronted them. They said that was a mistake but that the car will be ready today. They just call me this morning and told me that the tires don't fit my rims. Don't know what kind of shop is that, that they can't no tell between different rims or different size tires. Today after ALMOST a month they are on their way to deliver my car back in the same condition that I drop the car. Worse experience of my life!!! No professional at all. Will no recomend this "dealer" to anybody. Been a nightmare. This place is almost an hour from my house. I waist alot of time go back and from for nothing. They answer was "sorry" sorry won't fix my car!!!!! When I was buying the car I received a good treat (specifically because I was paying on cash) But when I went back for service even the treat was different.

Brought my Jeep to Capitol for service and an oil change. They found two oil leaks and my wheel alignment was out. They fixed the oil leaks, performed... a 4 wheel alignment, tire rotation and a LOF all on the same day. Steve Hartley has been a service writer at Capitol for years and he is very personable and knowledgeable. Steve is definitely and asset at Capitol Garage!

This dealership and its employees are great! I had been searching for a used Jeep Wrangler for nearly 3 months and had been working with 5-10 local dealers... in upstate NY. After expanding my search radius on cars.com, I found one that was supposedly a 100 miles away that had all of the options that I was looking for. Well come to find out, that the dealer was actually 144 miles or 2.5hrs away, which made me hesitant. After working with Mike Breen, Sales Associate for about a week, he assured me that the trip would be worth my while. I worked with Craig Lewis, Sales Manager who was personable, knowledgeable about his vehicle, and most importantly willing to make a deal. I can't tell you how many times I visited dealers and knew more about the Jeeps they were selling than they did. After some negotiating we made a very fair deal. After making the deal I asked Craig if I could have an auxiliary cord to listen to my music for the long ride home, not knowing that they didn't have any on hand at the dealer. He went out of his way to provide me with one. After returning home, there was an minor issue with the Jeep's navigation unit that after a little research and a replacement part was also made right by Craig. Just goes to show that these guys are willing to go out of their way to earn their customers business. Outstanding quality, personnel, and deal. Happy Jeep owner!

It was an absolutely painless process to buy from Capitol. I will be returning for my next car. I went to another dealership in CT looking for the exact... same Jeep and was there for 2 hours being passed between 2 sales people and then the sales manager. Who has time for that? I contacted Heather (internet sales) on the phone, told her the car I wanted, the price I was willing to pay and in 15 minutes she called me back. Mr B...you have a deal. I drove to the dealership and had everything done inside of an hour. AMAZING!! This is a smaller dealership, family owned since 1930s and the family actually works there. Grandson of the original owner at the desk, mom at the register, sales person never left my side until we were all done. If you want espresso, huge glass walls and 20' ceilings with a chandelier in a dealership this is not where you will find it. If you are looking for a good car buying experience, a great deal, tremendous people without all the fuss-this is where you want to be. Excellent people, excellent deal, great service. Thank you for that. Excited owner of a 2013 Jeep-My first.

I took my 02 Ram in for a body shop estimate for replacing a black out decal on the passenger side door. The original one was partially blown off last... winter in a self serve car wash. I had removed what was left of the old one and all of the adhesive myself. I was told that in order to install a replacement they would have to remove all the inside door panels, door mirror, and all the weather stripping. I told them that was not true as I removed the old decal and did not have to remove the mirror and door interior. They responded that that is the only way they could do it and I politely told them no thanks. This is not the first time that I have had a problem with this dealer and shame on me for trying them again. I will not ever have them repair any of my autos or will I ever consider them when shopping for a new car.

In 2010 our family had recently moved from Fl. to Ct. Being a N.E. native I was familiar with the treacherous winters we could have. The vehicle we owned... at the time was not equipped with 4 wheel drive and with two younger children, work, etc, I could not take any chances of being "stuck" at home. It was time to make a change. My husband owns a Wrangler and so he decided to go to Capitol because it was local. I was unsure how we would be treated because of the typical dealer reputation, so I opted to stay out of the situation and let my husband handle it. Craig Lewis was the salesman that had helped him. He took my husband for many test drives on many different vehicles and my husband decided that the best car for us would be a Jeep Liberty. All I had to do is test drive it. I fell in love with it and the rest was history... We have continuously gone to Capitol for all our Jeep needs. Not only was Craig outstanding, the entire dealership has been wonderful. We have had to use them for service as well as the body shop and cannot say anything negative. We are always treated with respect and honesty. Recently, I decided that I needed to downsize my car. I was reluctant to get rid of my Jeep, but my kids are no longer little, and the Liberty is pretty big for 1 driver. I was shopping around entertaining different makes, still unsure. I hate having to get a new car because of the hassle. I looked at Capitol's website and this little beauty caught my eye. It was a 2013 Jeep Patriot Latitude. I called Craig up and inquired. He said to come down and take a look. This car is a bad a**!!! The next week we were back at Capitol negotiating the purchase. Craig happened to be on vacation and had Mike Breen take care of us. Craig had been constantly checking in with Mike during the purchase to make sure all was well even though he was on vacation. Mike had been exceptional and had made sure it was not stressful. Mike was so helpful, fair, understanding and most of all patient. Shame on me for ever considering going anywhere else! I cannot say enough good things about Capitol and would recommend them to anyone!!!