Capitol Garage Inc

Will never return to this dealership. They forgot to unplug my fan when replacing my radiator causing my vehicle to overheat when idling. They claimed they couldn’t replicate the issue but when getting my car back AC is freezing cold again and car doesn’t overheat. Still charged me the fee to look at it.

Everybody here is amazing. It is the smoothest car buying experience you will ever have. Jaime Lebron, Mike and Andie are incredible.

Bought my Ram there Memorial day weekend and the team was very accommodating. I was in and out with in 2 hours of test driving to driving the truck home. Adam was very helpful in staying in contact over the few days and keeping me apprised of anything that needed to be taken care of.

Just bought our 2025 Grand Cherokee from Capitol. Everyone there was friendly and helpful. I would recommend this dealership.

DO NOT, I Repeat DO NOT go to Capitol Chrysler Dodge Jeep RAM in Willimantic, CT! What an absolutely TERRIBLE experience. The only smooth part was the actual purchase. My Agent was great and accommodating. However within days of pulling off their lot there has been nothing but issues. The A/C doesn’t work, they never did an Inspection, the car jumps when you put it into reverse and one of the speakers is blown. Called and spoke to Service, they said “That’s not up to us, you need to talk to the manager Al.” Talked to Al and he says “Cars have issues, this isn’t my responsibility. Fix it if you want, or don’t, doesn’t affect me either way. But we’re not covering it.” What kind of customer service is that!? I’m mind blown. Was planning to buy my daughter her 1st car in a year, bet your xxx it won’t be here!

I brought my new Jeep Grand Cherokee in for its first oil change since purchasing it at Capital, and the service was excellent! The team was absolutely amazing—friendly, professional, and made the whole experience easy and enjoyable.

Staff is amazing, simple and smooth process! Jaime LeBron and Gary Bennett are great there.

I had my Jeep serviced here. Job came in at less than what they estimated. Service reps were very professional my first time at this dealer I will go back.

It stinks that 0 stars is not an option. I was going to trade and purchase a car here. We came to a very clear agreement and they told me how much my payment would be and all of my purchase details. Magically the day I’m supposed to go to the dealership, they can’t make the deal happen. I was under the impression (because I have an email that says so) that the dealer secured me a loan. They sent me an email with payment details for my trade-in and asked for my down payment NOW! Less then 4 hours before going to the dealer they back tracked on all of their words! Mind blowing to me that they can promise you a deal and not follow through! I don’t even know how that is possible honestly. Car prices are kind of high anyways but I loved the car they had. Very sad I couldn’t buy it after we came to an agreement. Pushy sales people as all they care about is getting you to the dealership clearly for no reason! They claim they do nothing wrong but lying is what is wrong here! You can also contact people in multiple ways. If you cannot reach me because I’m at work, leave a voicemail!

Extremely respectful and willing to help. I’m happy I went there. I will definitely go back.