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Grogan's Towne Chrysler Jeep Dodge RAM

(542 reviews)
Visit Grogan's Towne Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 consumer dealer award
View 3 awards
2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (419) 491-2923 (419) 491-2923
Used (419) 491-2928 (419) 491-2928
Service (419) 491-2999 (419) 491-2999

Reviews

(542 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grogan's Towne Chrysler Jeep Dodge RAM from DealerRater.

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Buying used ford escape

What a joke this place is. Waited 2 hrs to look at a car from their other lot. They said they only sell nice good clean cars. This car pulled in and it was all scratched up faded the inside smelled musty they cut the exhaust and welded in a 3" piece of pipe. This is when I said I seen enough and walked away. I didn't even want to look under the hood to see what they Jerry rigged under there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I was looking for a reliable used car. Paid top dollar...

I was looking for a reliable used car. Paid top dollar and have had nothing but major repairs since. Car has been in shop more than on the road. Dealer helped with a few things but just had to replace intake gasket and manifold that cost $925. All within first four months.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Dodge Ram

I was in search for the right truck for me and did not know where to start. The sales team at Grogan's Towne took the time to show me the best option and what each truck would offer me. I have to say that I will not buy any other car or truck then to go to Grogan's Towne. They are great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealer

I have worked with several dealers in the past but Grogne's Towne has been one of the best. Their service is wonderful and the customer service is outstanding. I would highly recommend Grogne's Towne to all my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer Service is #1 at Groganstowne!

After doing a lot of research on purchasing a Jeep I settled on a new Wrangler and we're so satisfied! Everyone at Groganstowne was extraordinarily helpful and friendly. I have had my Jeep now for about six months and wouldn't change the experience for the world. I will absolutely recommend Groganstowne to my friends and acquaintances, in state or out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words, I'm glad to hear you had a great experience with us. Let us know if you need anything, give us a call or stop in to say "Hi!", 419-476-0761 - Thanks again, Marc Ray GSM/Partner

Chrysler Sebring

I was looking to get out of my current vehicle as I felt it was not safe for the distance I would drive to work. The sales staff was so helpful regarding getting me into the right car and I love my Chrysler Sebring. The best reason for all of this is I did it all from Round Rock, Texas. Thank you Grogan's Towne

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are thrilled to hear you had a great experience with us. Let anyone you know that needs a vehicle that I deliver nationwide. As always, if you need anything, feel free to give me a call on my cell at 419-283-1172 - Thank you, Marc Ray - GSM/Partner.

Better than CarMax

After visiting the CarMax in Dayton this week, I stopped at Groganstowne to look at vehicles while in Toledo visiting my family for the New Year. I was very happy with my "sales" experience working with Mark and the entire sales team for the purchase of my 2011 Grand Cherokee! Groganstowne has gained another loyal customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business. I'm glad to hear you had a good experience with us. If you need anything, give me a call at 419-283-1172 - Marc Ray.

The BEST car buying experience!!!

I was shopping on cars.com for a nice pre-owned vehicle and noticed Grogan's had the perfect car. I called ahead and the salesperson was very knowledgeable and helpful on the phone. When I arrived he had the Jeep pulled up for me to drive. After he explained all the options we took it for a test drive and I fell in LOVE! My salesperson made the experience so easy (I was originally nervous about buying from a dealer). When I left the salesman and manager both spoke with me to make sure that I was completely satisfied and made me feel like my business was truly appreciated. I would recommend Grogan's Towne to any of my friends or family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I'm glad to hear you not only loved your experience here with us but also are enjoying your new car. If you have any questions, feel free to give us a call at 419-476-0761 - Thank you again, Marc Ray, GSM/Partner

I only shop at Grogans!!!

Grogans Towne is the best dealership to buy a New OR Used car!!! Their service department is top notch! They treat you well and make sure you get the right car for you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the business, as always, it is good to hear we have satisfied another customer. If you need anything, give me a call at 419-283-1172 - Marc Ray

Excellent Service

My husband and I just had twins and needed to upsize our vehicle quickly! The staff at Grogan's worked hard in finding us the best vehicle for our growing family. I would highly recommend Grogan's to anyone who needs to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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