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Auto Park Ford Sturgis

(2,660 reviews)
Visit Auto Park Ford Sturgis
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–8:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–8:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 8 awards
2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(2,660 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Park Ford Sturgis from DealerRater.

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Very easy to deal with

I bought 2 trucks from Auto Park Ford. Very easy process and a very pleasant experience. Dan was nice and very straightforward. no gimmick no hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service keeps bringing me back!

Just bought my 3rd car from Auto Park Ford, our 2nd one this year. Sandie is the best, she made sure we got the best car for our money and that we had all of the information we needed to make the best decision. I can't imagine working with anyone else to buy a car. Andy worked out a deal that got us in our car the same day. Moe stopped by to meet me and even remembered me (and the car we bought) a week later when I stopped in. Most people may not expect this level of service from a car dealership, please check out Auto Park Ford, because this is the car buying experience you should have!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lack of communication

I contacted the dealership about a truck, I was very interested but lived 4 hours away. I was contacted by text which was ok but was very slow to reply and when I attempted to call multiple days in a row leaving messages my calls weren’t returned only a text days later. I by then was frustrated and decided to go to another dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great First Visit

Worked with Jackie, Andrew and Moe on getting me in my newest and greatest Vehicle. This is now the 5th Ford in our family. Definitely would recommend Auto Park Ford to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

5000 mile service

Hi auto pay Ford in Sturgis Michigan is the best dealership I have found they are with you from sales to service if anybody is looking to buy a car or truck get sold of Jamie Williams he will go out of his way to get you thru the hole process and he will be there after the sale if needed great guy thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The wingman experience

A great looking dealership with amazingly helpful folks! Go in on the 2nd to the last day of the month, ask for Jackie, be reasonable and they will hook you up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nice place to buy a truck

Auto Park Ford made our truck purchase a pleasure to do business. Everyone was helpful. Any troubles that arose or concerns are being fixed. We ate happy with our truck, and will refer our family and friends to shop at Ford Auto Park In Sturgis, Michigan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My first new vehicle

Very friendly. I had dozens of questions and issues that caused delaying the purchase. Matt was extremely patient and put forth extensive effort to work with me and to make the purchase happen. I love my new Escape :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Customer Sevice at its finest

The Sales Rep. Bill Berk was excellent, always willing to help and answer any questions. Unfortunately Rockport has zero customer service and my box has huge air flow with an AC/Heater installed they could careless. Very disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everything happens for a reason

I had a trip planned to North Carolina on thurs. On Monday my driver side window fell into door and Tuesday took my quigley 4x4 van to Auto Park Ford to see if they could squeeze me in They recommended an inspection also and found both my tie rod ends were severely worn and stronglyrecommended replacement before trip. There was not enough time to get the special order tie rod parts before Thursday but were able to complete the job by that Saturday. I was able to borrow a vehicle from my in-laws to complete my trip

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.