Sterling Chevrolet

I previously had issues with thie dealership, but against my better judgements, I decided to give them another chance. We'll, they failed again. Took my car in @ 8:30 AM on Tuesday, October, 6, 2026 because my check engine light was on and I needed some 90,000 mile maintenance completed. Turns out a sensor and a valve needed replaced along with the maintenance needed & it would be around $1200. The problem was that the sensor would not be there until today, Oct. 7, 2026. I asked her when it would be ready and she said late morning/early afternoon. It is now 3 PM and I had to call only to be transferred to 3 different people only to be told that the "truck was an hour & a half late" and they couldn't have it ready by then. I asked why I never received a phone call letting me know this, as I had an appointment I had to cancel @ the very last minute! All I got was a very weak apology.

I brought my truck to Moore Tires for oil and brake work. They said the ECM was bad and had it towed to Sterling Chevrolet for replacement. Over the next two weeks, the truck was towed back and forth between Moore Tires and Sterling Chevrolet multiple times for ECM programming and brake work. I paid Sterling Chevrolet $2,267 to replace the ECM and one caliper, hose and fluid, but the truck was now not drivable — hard shifting, idle issues. During this process, the truck sustained driver-side body damage at one of the locations (Sterling police report filed), with repair estimates between $3,100 and $3,800. I first noticed the damage while it was at Sterling Chevrolet, but neither shop noticed or has admitted responsibility and Sterling Chevrolet has NO parking lot video. I later reinstalled my original ECM myself and the truck ran fine, proving their diagnosis and replacement were unnecessary. Sterling Chevrolet agreed to refund the $2,267 in exchange for a release, but more than two weeks later I have received neither the release nor the refund, despite repeated follow-ups. They never follow up and charge credit card fees, sad excuse for humans

Although we had an appointment, no one met us at the door. Had difficulty finding a parking place. Salesperson had difficulty locating the car and once found it was filthy. Would not recommend.

Best service and sales team in Sauk Valley! Service is always so kind and informative, the sales team is always very accommodating and a pleasure to work with. 10 out of 10! Would recommend them to anyone.

The staff at Sterling Chevy have been so courteous kind and professional. I locked my keys in my car and they were able to get me a new one cut and ready that same morning saving me so much money and time. I had purchased my car from them originally and will continue to be a loyal customer. Huge shoutout to Arielle and Mike for all your help!!

My overall experience with Sterling Chevrolet was outstanding! My salesman Tyler was top notch and really excelled at his job. Tyler went above and beyond my expectations the whole experience was a 10/10 definitely recommend Sterling Chevrolet!

I Purchased My lifted All-Black 2016 Chevy Suburban from Sterling Chevrolet. The service department upfitted my Suburban with wheels and tires, and a lift kit. The sales department was very accomadating and gave me a great deal. I highly recommend Sterling Chevrolet for your service and sales needs!!

Bought a new Chevy trailblazer, Sterling Chevy made process so easy and the sales team was very personable! Would definitely recommend and go back to purchase my next vehicle.

The staff at Sterling Chevy is always friendly and they made the purchase of my vehicle very easy.

Very easy and very helpful sales staff and service department. Recommend your friends and family