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Kunes Ford of Sterling

(536 reviews)
Visit Kunes Ford of Sterling
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:00pm
Tuesday 8:00am–8:00pm 7:30am–5:00pm
Wednesday 8:00am–8:00pm 7:30am–5:00pm
Thursday 8:00am–8:00pm 7:30am–5:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 8:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (888) 553-3940 (888) 553-3940
Used (815) 595-4095 (815) 595-4095
Service (815) 595-4094 (815) 595-4094

Reviews

(536 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kunes Ford of Sterling from DealerRater.

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Wife’s new car

I have been very happy with the Kunes dealerships I have Purchased 3 cars from here in the last 3 years 2 brand new and now this 2016 Mini Cooper . I never feel pressured driving into the lot sometimes just looking and there very professional to deal with. My wife is super happy and excited. I enjoyed the experience and will be back. We highly recommend this dealership. Thanks again Tom Thayer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

Lied ,cars posted were available

Posted Pics asked me to send pics of mine, aske about a certain vehicle is it on the lot not Sterling but on our Delevan Wisconsin lot. Sent them the widow sticker and picture of car posted do u have it yes. THEY LIED. Let me drive 135 miles 1 one way to try and sell me something else

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Dale Derose, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (815) 625-6300 to discuss this further.

Great Experience

I bought my first car from here and it was very professional. They were able to work with my price range and were flexible when it came to talking about different makes and models.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lizzystamm01, thank you so much for your positive comments about Kunes Country Ford Lincoln! We are always more than happy to assist you if anything else comes up. Take care!

Bonnie Blue

Check the car out on Saturday got the paperwork done on Monday and drove to work Monday afternoon great customer service friendly sales friendly financing thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Bonnie Blue, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

Very professional and listen to my needs

Fast and great customer service! Listen to my needs and very easy to work with. I felt very confident working with Tom and Jeff. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Pkalbrecht58, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Good people

Great group wiling to go above and beyond to help their client have a pleasant buying experience. Very respectful of your time and willingness to work with you to find your ideal vehcle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Bp, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

Down to earth - not pushy

Tom was very helpful and knowledgeable. He was willing to explain everything and didn’t mind answering my many questions :). Very Impressed and would recommend Kunes Country to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Pams, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

Amazing!

Had an idea for a car I wanted and Tom thayer looked around and brought it to me so i could check it out! Great customer service!! For ever a lifetime customer. Thanks tom!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Itsyaboyzach94, we're glad you had such a wonderful experience with us! Thank you, and have a fantastic day!

Great Experience

If your looking for car salesman with patience and loyalty Chris Lansford is your guy. He was very helpful with getting me the car I wanted and at the right price. Thanks again for your help and patience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Katiesachs86, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

Dan did great job with the sale to my son Dalton.He...

Dan did great job with the sale to my son Dalton.He brought a brand NEW 2019 FORD ESCAPE. And JEFF IN FINANCE DEPT WAS AWESOME AS ALWAYS. Thanks Nora Nesbitt

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!