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KNAPP MOTORS, INC.

(81 reviews)
Visit KNAPP MOTORS, INC.
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–6:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
New (517) 682-0564 (517) 682-0564
Used (517) 682-0531 (517) 682-0531
Service (517) 682-0487 (517) 682-0487

Reviews

(81 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of KNAPP MOTORS, INC. from DealerRater.

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Professional - the whole TEAM

Buying a car for the first time on my own at my age? Well, Knapp made it easy. They were patient, pleasant and professional. Everyone, my Sales Professional, the Manager and the Finance Team. It was a great experience and I would highly recommend checking with Knapp Motors for your next auto purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service friendly and knowledge staff.

We were very pleased with the service we received when we bought our new truck our salesman Ben Johnson and all the staff couldn't of been more helpful thru the whole process. We highly recommend Knapp Chevrolet and will us them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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not good. people

I had a three day window and they would not let me use it, they said they would help me and dragged on the time never called me back and didn't answer my calls. They are not good people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We apologize for the misunderstanding regarding the purchase of your used vehicle. We are upfront and honest in all of our dealings with our customers. We will be reaching out to you immediately to rectify your issue.

Great service after the sale.

Knapp Motors no pressure sales is better than any other dealer I have ever had any experience with. The service of the vehicle after the sale is very important and this sevice department staff and mechanics are all very professional and caring people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome service

I've been buying vehicles here for the last 15+ years. Excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service!!

I have purchased and leased many cars. My experience at Knapp Motors was the best experience that I have had !! The sales and finance department were easy to work with and not pushy.The service department is very professional and helpful!. I will go back there for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Routine service

I come to Knapp motors for all my service on my GM car, I get excellent service and they are always willing to go above and beyond to accommodate their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Walk in service

I can't comment on repair yet, but past experience with several vehicles have been nothing but positive with Knapp

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT service department!

Knapp Motors was the only dealership that fixed my car right! They took great care of me! I won't take my car anywhere else for service work from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Traded our Lincoln for an Impala!

Drove from Lyons, Ohio to buy our Chevrolet Impala at Knapp Motors. We had a Lincoln and traded it in for the impala. Our buying process was easy and I would recommend this dealer to my family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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