C R Chrysler Dodge Jeep RAM of Adrian

We loved the way we were treated at CR Motors. There was no high pressure and we made all out decisions based on that. Our salesman was respectful a...nd efficient. If he didn’t know something he found out for us. Truly a nice experience.

Everything about our leasing experience was excellent! We drove from Carleton, Mi...over an hour away to come to this dealer, and we're so happy we di...d! Jacob Allen was a pleasure to deal with including over the phone and in person! I have never had such a simple and smooth time while buying a new vehicle. The whole process was flawless and fast! We love our new 2018 Dodge Ram Bighorn! We will definitely be back and we will recommend that our friends and family make the drive to Adrian as well...it was the best decision we could have made. Thanks again!

At first, I was extremely happy with my purchase and the customer service I received. Jake was extremely helpful throughout this ordeal. The vehicle w...as detailed throughly and the process while I completed by initial paperwork was smooth and painless. However, five days after purchasing the vehicle, I received a call that told me my loan was denied. Initially making me believe that this was the lender's fault, I completed the proper paperwork within two hours of receiving the phone call in order to complete the application for my vehicle. I was assured that the paperwork for the loan, requiring my signature, would be overnighted directly to me the next day seeing that I live out of state. The next morning came, no paperwork. I called CR again and I was told that it would arrive the next day, still no paperwork. Nine days in, I was told the paperwork was sent regular mail and I should recieve it soon. This continued until I called today and asked to speak directly to a manager. After explaining the situation and some research done by the manager, turns out the paperwork was never sent out. I'm being assured at this moment that it will be overnighted and arriving tomorrow. Additionally, the mistake was not the lender at all but a clerical error done by CR that they were more than happy to blame on the lender rather than take the responsibility themselves. This whole experience since leaving the lot has been incredibly frustrating to say the least. I never received a straight answer from anyone until today. Everyone I talked to besides Jake seemed to be more annoyed than eager to help. I tried to explain that I am 6 states away but it seemed like I was just a nuisance rather than a valued customer. A reputable dealer that cares about it's customers would remedy this issue to a valued customer and would make the proper adjustments so that this doesn't happen again. I will update as this issue continues.