C R Chrysler Dodge Jeep RAM of Adrian

Took my son's handicap van there to get fixed for a stalling out problem, they said it was the crank sensor, did NOT fix the problem and if the engine... light was on it was because of a bad Evap . Took it to and auto parts store to test it , found out it was the cam sensor, changed it No more problems. Called them to see if they would make it right. Said they couldn't help me. Don't let them take advantage of you. Though they might have had a little compassion for a handicap vehicle . Professional dosen't mean the same thing for them.

Always very professional and customer friendly. I have never had a bad experience with any of the service dept. staff. Very fair on price and best tire... prices around. Very pleased!

We drove an hour to Adrian and it was worth it. The vehicle we test drove was as advertised with no surprises. Jake treated us great, and we were out of... there in no time. Needless to say, we would make the drive again.

Salesman James Hickok was awesome. No pressure, honest answers and pleasant to work with. We were happy to give our business to a former US serviceman.

We loved the way we were treated at CR Motors. There was no high pressure and we made all out decisions based on that. Our salesman was respectful and... efficient. If he didn’t know something he found out for us. Truly a nice experience.

Everything about our leasing experience was excellent! We drove from Carleton, Mi...over an hour away to come to this dealer, and we're so happy we did!... Jacob Allen was a pleasure to deal with including over the phone and in person! I have never had such a simple and smooth time while buying a new vehicle. The whole process was flawless and fast! We love our new 2018 Dodge Ram Bighorn! We will definitely be back and we will recommend that our friends and family make the drive to Adrian as well...it was the best decision we could have made. Thanks again!

At first, I was extremely happy with my purchase and the customer service I received. Jake was extremely helpful throughout this ordeal. The vehicle was... detailed throughly and the process while I completed by initial paperwork was smooth and painless. However, five days after purchasing the vehicle, I received a call that told me my loan was denied. Initially making me believe that this was the lender's fault, I completed the proper paperwork within two hours of receiving the phone call in order to complete the application for my vehicle. I was assured that the paperwork for the loan, requiring my signature, would be overnighted directly to me the next day seeing that I live out of state. The next morning came, no paperwork. I called CR again and I was told that it would arrive the next day, still no paperwork. Nine days in, I was told the paperwork was sent regular mail and I should recieve it soon. This continued until I called today and asked to speak directly to a manager. After explaining the situation and some research done by the manager, turns out the paperwork was never sent out. I'm being assured at this moment that it will be overnighted and arriving tomorrow. Additionally, the mistake was not the lender at all but a clerical error done by CR that they were more than happy to blame on the lender rather than take the responsibility themselves. This whole experience since leaving the lot has been incredibly frustrating to say the least. I never received a straight answer from anyone until today. Everyone I talked to besides Jake seemed to be more annoyed than eager to help. I tried to explain that I am 6 states away but it seemed like I was just a nuisance rather than a valued customer. A reputable dealer that cares about it's customers would remedy this issue to a valued customer and would make the proper adjustments so that this doesn't happen again. I will update as this issue continues.

I came from Illinois to get a truck. Lost the Michigan title I needed in order to get an Illinois one. How painful will THIS be? With one to go before... the temp plate expires! I call and am connected to Britney. She will.personally go to the state building and apply for the dup title for me, but it will take 10 days to get. Then she funds out you can get one same day in Jackson. Another employee (kudos to them too!!!) Drives to Jackson and gets the title. Britney will overnight it so I can get Illinois title before temp plate expires. Of course they fronted the money themselves for the trip to Jackson (and asked nothing for it!) And the FedEx and the cost of the dup title and their time. This is the same dealer who covered $500 repairs on a very used truck after I bought it. Simply the best customer service I've had anywhere. Period.

Jake Allen made our buying experience fast and easy. He was great to work with and very friendly. I would definitely recommend Jake when you're looking... for your next car.

Luke skywalker Tucker over at cr of Adrian is the man to see if your buying. Very professional no pressure in buying with quick and painless service. If... your looking for a vehicle go see Luke, very recommended.