Putnam Ford

I've got to say that shopping for a car is one of my least favorite things to do. However, between Matt, Danny and especially Dave over at Putnam Ford... they made it easy and actually somewhat fun. No stress, no long waits, no run around. Even being a little credit challenged I was able to purchase the vehicle I wanted at a fair price without the needless back and forth. Whenever my next vehicle purchase is Putnam Ford it will be the first place that I go! Edit! Okay, so maybe it won't be the first place I go. The service department??? I have had a few issues with the vehicle since purchase. Now I have had to drive back and forth to the dealership 4 times. Seatbelt stuck, outlets not working two visits and this last time was due to failing MA inspection for the hazard lights not working. Back and forth, back and forth. I asked service department about a vibration when on the highway, they say the tires need to be balanced but I will need to pay for it. I know it's a used car but I got it 2 weeks ago. You can't cover a tire balancing? Long story short, sales good. Service not so much.

The furthest thing from typical car salesmen … Putnam Ford has some of the nicest people you will meet anywhere. Genuine, thoughtful, respectful of my... time. We live just outside of Boston and could have purchased anywhere, but we got a great car for my son and an outstanding buying experience. Thanks to Corey and the entire team.

I had a recall on my car. They got me in right away and finished the repair in a short time span than promised.

I had a great experience buying my Ford Fusion at Putnam Ford. Matt in sales was really friendly and helpful in answering all my questions and wasn't... pushy like some salespeople. He was even nice enough to pick me up from the Enterprise in Brooklyn, CT when Enterprise couldn't give me a ride since it was after their closing time. Dave in Finance was also a really nice guy and arranged for someone to drop off my new plates closer to Hartford so I wouldn't have to make another trip out to Putnam. Overall I was really pleased with the service and my experience there.

Made another appointment for another Focus transmission problem. Service Rep assured me it would be taken care of. He gave me an appointment for the... next day. By midday, received a call that the car was ready for pick-up, luckily this time it was just a module needing replacement.

Was treated very well, and very happy with my purchase there. Enjoyed meeting Tim W. and Dave. Will recommend this place to others. Thank You.

Bought a vehicle and 3 weeks later it was hit by another driver. Although Putnam Ford stated they would help make me whole and were quick to give they're... professional opinions to me, they refused to put anything in writing. I ended up paying over $2000.00 out of pocket for power steering unit and rack and pinion because they wouldn't at a minimum provide an inspection report on the car. Not once did the president call me. It was all via text with a female employee Beware you will not get the service a customer expects and deserves

Had a charging system issue with my car. Dropped it off to be checked, told them the issues and told them my friend said it could be the alternator. ... Called them later in the day and was told it was the battery. Purchased a new battery from them and the next day had the same charging system issue. I call them and they set up appt to diagnose it further. Turns out it was the alternator that was not checked on my first visit even though I told them that’s what it could be. So now I have purchased a new battery that was not the problem due to incomplete diagnosis. I will be having someone else fix my alternator as I am not confident in your mechanics skills.

Over the past two years I have gotten 5 star service from Putnam Ford. These people really want to work with you and for what is best for you. They aren't... there to push you into any "deals". They're genuine people. Jake and Dave, in particular, have helped me with two car purchases and I will come back to them every time for quality service!! Thanks guys!

looked at truck that fit my needs online. was contacted and all inquiries answered to my satisfaction. A relative has orevious dealings with them and is... very satisfied with service there.