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Heritage Valley Ford, Inc.

(231 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–5:00pm 8:00am–5:00pm
Saturday 8:00am–4:00pm 7:00am–1:00pm
Sunday Closed Closed

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Reviews

(231 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I really liked that one was Putnam Ford seemed more

I really liked that one was Putnam Ford seemed more friendly and environment and they knew me very well. Not that it’s heritage Ford they’re right I don’t think it’s nothing great I think their prices went sky high little expensive for my taste, but that’s where I go.

I really liked that one was Putnam Ford seemed more

I really liked that one was Putnam Ford seemed more friendly and environment and they knew me very well. Not that it’s heritage Ford they’re right I don’t think it’s nothing great I think their prices went sky high little expensive for my taste, but that’s where I go.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your thoughts about Heritage Valley Ford - Putnam. We appreciate your loyalty and are glad to hear that the friendly environment has continued to be a positive aspect of your visits. Your feedback on pricing is appreciated, and we'll be sure to take it into consideration moving forward!

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Great place to do business.

Great place to do business. Courteous and knowledgeable professionals. Exceptional customer care service. They went out of their way to make sure I was pleased and satisfied. when I thought I had a problem with my truck. Thank you .

Great place to do business.

Great place to do business. Courteous and knowledgeable professionals. Exceptional customer care service. They went out of their way to make sure I was pleased and satisfied. when I thought I had a problem with my truck. Thank you .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for sharing your experience with Heritage Valley Ford - Putnam! We're delighted to hear that our team provided exceptional customer care and ensured your satisfaction. We appreciate the support and are always here if you need anything in the future!

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I was amazed by the condition of truck I knew it was good

I was amazed by the condition of truck I knew it was good and the was service great

I was amazed by the condition of truck I knew it was good

I was amazed by the condition of truck I knew it was good and the was service great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the stellar rating! We're glad you had a great experience! - Heritage Valley Ford - Putnam

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Hannah in Service Department always takes great care of

Hannah in Service Department always takes great care of my needs. I feel like a. appreciated, respected, and valued customer. Everyone in the Service Department always seems to have my best interest in mind, especially when it comes to pricing. They make it easy to get service done.

Hannah in Service Department always takes great care of

Hannah in Service Department always takes great care of my needs. I feel like a. appreciated, respected, and valued customer. Everyone in the Service Department always seems to have my best interest in mind, especially when it comes to pricing. They make it easy to get service done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nick, we're delighted to hear that Hannah and our Service Department team at Heritage Valley Ford - Putnam are taking great care of you. Your satisfaction is our priority, and we appreciate your kind words!

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I hade an excellent experience with this dealership.

I hade an excellent experience with this dealership. From start to finish. The service was great . The communication throughout the process was awesome . Service was timely and the staff is so friendly . I highly recommend Heritage Ford

I hade an excellent experience with this dealership.

I hade an excellent experience with this dealership. From start to finish. The service was great . The communication throughout the process was awesome . Service was timely and the staff is so friendly . I highly recommend Heritage Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Donna, we're delighted to hear about your excellent experience with Heritage Valley Ford - Putnam! Our team is committed to providing great service and communication throughout the process. Thank you for recommending us!

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Bought a vehicle from Heritage Valley Ford in Putnam Ct.

Bought a vehicle from Heritage Valley Ford in Putnam Ct. Only to later learn that this vehicle had been in multiple accidents and the paperwork I was given says otherwise. Can we say AUTO FRAUD…..

Bought a vehicle from Heritage Valley Ford in Putnam Ct.

Bought a vehicle from Heritage Valley Ford in Putnam Ct. Only to later learn that this vehicle had been in multiple accidents and the paperwork I was given says otherwise. Can we say AUTO FRAUD…..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Eunice, this is very concerning to hear and not the experience we want for our customers. We take such matters seriously and would like to investigate further. Please reach out at your earliest convenience so we can address this issue together. Thank you, Rocky Rochefort - General Sales Manager - 860-928-2731

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I’ve had nothing but outstanding services since coming to

I’ve had nothing but outstanding services since coming to Heritage, Ford and Putnam, Connecticut once again thank you Mark👍

I’ve had nothing but outstanding services since coming to

I’ve had nothing but outstanding services since coming to Heritage, Ford and Putnam, Connecticut once again thank you Mark👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Raymond, it's fantastic to hear that you've consistently received outstanding service at Heritage Valley Ford - Putnam. We'll be sure to pass your thanks along to Mark and the team!

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Chelsae was excellent.

Chelsae was excellent. She checked me in, asked me if I had any questions, and let me know she would advise me if the mechanics saw anything that needed attention. I appreciated her friendly demeanor.

Chelsae was excellent.

Chelsae was excellent. She checked me in, asked me if I had any questions, and let me know she would advise me if the mechanics saw anything that needed attention. I appreciated her friendly demeanor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Chelsae provided you with excellent service at Heritage Valley Ford - Putnam. It's great to know her friendly demeanor and thorough communication made your visit a positive one. Thank you for sharing!

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Very happy with service people really nice and polite the

Very happy with service people really nice and polite the wait was shorter than expected

Very happy with service people really nice and polite the

Very happy with service people really nice and polite the wait was shorter than expected

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Daniel, thank you for choosing us! We'll see you next time. Safe travels! - The Heritage Valley Ford - Putnam Team

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Courteous, professional, answered my questions, very

Courteous, professional, answered my questions, very helpful, been going there over 3 years,gonna continue to go there

Courteous, professional, answered my questions, very

Courteous, professional, answered my questions, very helpful, been going there over 3 years,gonna continue to go there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

John, we're delighted to hear that you've had such a positive experience with us at Heritage Valley Ford - Putnam over the years. Thank you for your continued trust and support!

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