Reviews
They looked over everything took care of all my problems and explained everything in detail.
They looked over everything took care of all my problems and explained everything in detail.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
That kind of thorough service matters, and we’re glad your visit reflected that. Thanks for bringing your Ram to us!
We got a great deal and the guys here were kind and honest. I would definitely buy from them again.
We got a great deal and the guys here were kind and honest. I would definitely buy from them again.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Honest, kind, and a deal worth coming back for — that’s the kind of experience we’re always aiming for. Nyk, Caden, and the rest of our team appreciated the chance to earn your business. Enjoy the new Ram!
Great customer service and reliable vehicle service. I have been using this dealership under a different owner for many years. When Browns bought the dealership I stayed with them and have had no regrets.
Great customer service and reliable vehicle service. I have been using this dealership under a different owner for many years. When Browns bought the dealership I stayed with them and have had no regrets.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
The fact that you’ve been with this store through the ownership change tells us you’ve trusted this team for quite a while, and that means a lot. We’re grateful you gave Brown’s the chance to keep earning that trust, and there have been no regrets. Jason and the service team appreciate your loyalty, and we’ll keep working to make every visit a good one.
Looking forward to a trusting relationship
Always attentive to my concerns. Love the pickup, drop off service Easy to get an appointment scheduled in a timely manner
Always attentive to my concerns. Love the pickup, drop off service Easy to get an appointment scheduled in a timely manner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Pickup and drop-off service can make a busy day a whole lot easier, so we’re glad that has been helpful for you. Thanks for trusting our team to keep things simple, from scheduling to tire advice. We appreciate you continuing to service with us!
From soup to nuts everything we experienced at Browns was about excellence - our salesperson Caden was outstanding and so was the rest of their team. Couldn’t be more pleased.
From soup to nuts everything we experienced at Browns was about excellence - our salesperson Caden was outstanding and so was the rest of their team. Couldn’t be more pleased.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re happy to hear the entire experience felt easy from start to finish, and that the rest of the team backed that up along the way. Enjoy the Lexus, and thanks for letting Brown’s West Branch be a part of it!
Had a taillight issue. They resolved it Excellent dealership during the sale and after The sale
Had a taillight issue. They resolved it Excellent dealership during the sale and after The sale
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Glad we could get that taillight issue taken care of for you. A good sales experience matters, but the follow-through afterward matters just as much. We appreciate you giving the team the chance to help.
Good communication with service. He was great to work with- Branscomb's from Solon. Good job
Good communication with service. He was great to work with- Branscomb's from Solon. Good job
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the shoutout from the Branscomb family. Mike will be glad to know his communication made the visit easy to work through. Thank you for your business!
Excellent warranty work - started right on time and completed it rather quickly Kept us informed the whole time
Excellent warranty work - started right on time and completed it rather quickly Kept us informed the whole time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team was able to get started as scheduled, keep you updated, and get everything wrapped up quickly. Thank you for choosing us!
Very friendly and easy to work with They try to schedule my vehicle when I need it done..don't make me wait.
Very friendly and easy to work with They try to schedule my vehicle when I need it done..don't make me wait.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
That’s what we like to hear. We know your time matters, so it’s great to know our team has made scheduling and service visits easy for you. Thank you for trusting Brown’s West Branch CDJR with your vehicle!
It took two visits to dx the issue. On the second visit a battery warranty issue was discovered and there was a fairly long delay in getting this done and I got very few updates unless I called. When I picked it up it smelled very strong of some sort of solvent. Took over a week for that to go away.
It took two visits to dx the issue. On the second visit a battery warranty issue was discovered and there was a fairly long delay in getting this done and I got very few updates unless I called. When I picked it up it smelled very strong of some sort of solvent. Took over a week for that to go away.
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- 2.0
- Does not recommend this dealer
- Came in for service or repair
Britt, we’re sorry this visit didn’t go as smoothly as it should have. Waiting longer than expected and having to call for updates is frustrating, and we understand that. While this is not the experience we aim to provide, we appreciate you bringing it to our attention so we can use it as a coaching opportunity with our team to ensure every guest experience is above expectations. Thank you for your feedback.