Grieco Ford Hours
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Our experiences with Greico Ford (and Prior with Metro) has been great. We have bought and leases several vehicles over the years and have all maintenance... done on site. From our sales man Keith Gray to the Service mgr couldn’t ask for better service.
Mike Littlefield was the reason I purchased from this Dealership.
We're so glad to hear you had such a great experience here with us and especially with Mike! Thank you for the fantastic review, Peter! See you n...ext time!
Excellent experience in buying my car. Bob Childs listened to my needs and found the perfect car for me at a fair price
Hi Gary, we couldn't be happier that Gary provided you with a great car buying experience. We hope you are enjoying your new ride, please come ba...ck to visit anytime!
First time visit with my new car, I made the appointment on line, service was waiting for me, no waiting in line. Waiting area was comfortable, in an... hour the service was done, explained to me, paid for and out the door I went. VERY pleased!!
Hi Peter, we couldn't be happier that our team provided you with a great car buying experience. We hope you are enjoying your new ride, please co...me back to visit anytime!
4 stars is pretty good for me. Don't think I have ever given 5 stars to a dealer. Should be 3 to 3.5 stars, but I will round up. Nothing bad happened.... Bought a used truck. Experience was OK at best. If you want a kiss-xxx experience and be wined and dined, you need to go elsewhere. Nothing bad happened, but nothing that blew my skirt up either. It wasn't a fun experience. It was more stressful than it should have been. More stressful than the last few cars I have purchased. Very minimalist dealership. The wobbly round tables (no desks or offices for the salesmen apparently) did not give a great first impression. Sad to say, a lot of old school traditions still exist. I kinda felt like I was in a time machine going back to 1989. If you are around 50 or older, you will know what I mean. We shook on a price, providing the wife liked the truck. Contract comes out. It is $574 more than our agreed upon price. They added Doc fee $375 and Paint/fabric protection $199. I said I wasn't paying those charges. Sales manager came over and asked if truck was reduced by the $574, would I buy it. I said yes. Shook on that. Deal done (or so I thought)!! My wife couldn't be there to look at the truck with me the first night. I went alone to take a look. I liked it, I asked to take the truck home to show her, as she has limited mobility, they declined, unless I left a deposit. Mind you, have had countless dealers over the years let me take home much more expensive, brand new cars, with no more than a photocopy of my license. We went down 2 days later, together, to look at it, and buy it, if she liked it enough. I requested the ugly xxx plastic chrome wheel covers be removed before I arrived, so I could inspect the factory Aluminum rims. The covers were not removed when I arrived. I asked the salesman why. He mentioned the lug nuts need to be removed and it was a lot of effort. Now if lug nuts are a problem with their service dept, then there is a bigger problem!! I said I would return once they were removed, and he should call me when it was done. Reluctantly, he got them removed while I was there. Still kinda wondering why there was any issue with that simple request. Once the covers were removed, the wheels looked acceptable. Not great, but good enough. OK got wife's approval. I agreed to dealer financing, even though they were 2 points higher than my bank, but that's OK, I am going to refinance it. Looked closer at the finance paperwork. They added $65 just to open an account with the bank! I said I wasn't paying that either. He resisted. I said fine, we said we would be back after we go to our bank to get financing, as I am not paying any bank to open an account! They wrote me an IOU for the $65 because I complained. (week later, still don't have the check BTW). So I got that additional fee waived. They did contact my insurance and registry and did all the registry stuff. Then again most dealers do that. Nutshell: Very minimalist dealership. Negative old-school traditions still persist, unfortunately. They stood by their word for the most part. If you are an educated consumer, know your numbers, and stand your ground, you should be fine. I never got the impression I was being 'screwed'. They were fair. No one went above and beyond, that is for sure! No real complaints. Everyone was nice enough. Average experience. Not the most pleasant car buying experience I have had, certainly not the worst! Average at best.
Thank you for your feedback, Paul.
Service Dept is great. The receptionist seemed a bit moody
Thank you so much for sharing your experience with us here at Grieco Ford. The team will be thrilled to hear your feedback! Until next time, take care...!
Purchased a car that had damaged wheels and they lacked the responsibility to fix it. Mike is super sleazy I called in asking for the manager and he claimed... to be one. Also his solution was to hit my wheel with a hammer until it breaks off.
Hi Pedro, we would like the opportunity to speak with you further and work towards an understanding. If you're available, please email customerre...email@example.com with the best method of contact and we will be in touch shortly.
Service has always been friendly and attentive to my needs. They take the time to explain what is needed and why.
Thank you for sharing your experience with us John! We appreciate this fantastic review! Until next time, take care!
Dealer, Phill. Complete xxxxxxx. Held keys of our truck, wouldn’t let us leave when family emergency happened and didn’t believe us when i... was on phone with hospital. Told us to sign stuff we didn’t want to. Very rude.
Hi Taylor, we sincerely apologize for your frustration and would like to speak with you about this further. If your available please email us at custo...firstname.lastname@example.org with your contact info and these details so we can work towards an understanding. Thank you.
Joel was fantastic. He went over all my options to make sure I had all the information to make an informed decision. The service was quick but amazing.... Great dealership with even better employees.
Hearing that you had a experience is the best thing we could hope for! Thank you for choosing Grieco Ford. We look forward to serving you for many yea...rs to come and appreciate the fantastic review!