Reviews
Write a reviewInformative friendly knowledgable staff
Most friendly and helpful people I have met in years. Everyone there made me feel like a guest not a potential customer. Most questions I had were answered before I even asked them. Very good operation and staff. I was very impressed with everyone !!
Informative friendly knowledgable staff
Most friendly and helpful people I have met in years. Everyone there made me feel like a guest not a potential customer. Most questions I had were answered before I even asked them. Very good operation and staff. I was very impressed with everyone !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceptional customer service.
Exceptional customer service. I’d have to say that Emma did an excellent job of explaining everything & helping with discounts. I’ll be sure to contact her for future purchases.
Exceptional customer service.
Exceptional customer service. I’d have to say that Emma did an excellent job of explaining everything & helping with discounts. I’ll be sure to contact her for future purchases.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
These guys are great.
These guys are great. I had a really bad situation and explained it to them. They understood, fit my vehicle in, and got it done before the holiday weekend. I can’t thank them enough!
These guys are great.
These guys are great. I had a really bad situation and explained it to them. They understood, fit my vehicle in, and got it done before the holiday weekend. I can’t thank them enough!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate you taking the time to tell your story. So glad we were able to assist in such a timely manner and you enjoyed your holiday. Perhaps we'll have the pleasure of your patronage in the future. Take care.
A as usual pleasant experience.
A as usual pleasant experience. Responsive to my questions and willing to get the job done right.
A as usual pleasant experience.
A as usual pleasant experience. Responsive to my questions and willing to get the job done right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a pleasure to assist you! Thank you for your kind remarks and your patronage. Happy Holidays to you. Stay safe. Your friends at Lombard Ford
Lombard identified the problem immediately and made a
Lombard identified the problem immediately and made a timely repair. I still experience a faint smell of coolant, which I hope will dissipate over time.
Lombard identified the problem immediately and made a
Lombard identified the problem immediately and made a timely repair. I still experience a faint smell of coolant, which I hope will dissipate over time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We certainly hope that you can no longer smell coolant. If you can, please don't hesitate to contact us.
Lombard Ford is always the best.
Lombard Ford is always the best. Everyone is knowledgeable and courteous. Excellent service as always.
Lombard Ford is always the best.
Lombard Ford is always the best. Everyone is knowledgeable and courteous. Excellent service as always.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You're too kind. Thank you for your time and your thoughts. We always try our best to do the best! Happy Holidays to you. Your friends at Lombard Ford
Wonderful customer service and attention by service team
Wonderful customer service and attention by service team to resolve the issue quickly and professionally!
Wonderful customer service and attention by service team
Wonderful customer service and attention by service team to resolve the issue quickly and professionally!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always good to learn that we could resolve your vehicle issue quickly and professionally. Thank you for your business. Your friends at Lombard Ford
Emma was great to work with, she had a lot of patience
Emma was great to work with, she had a lot of patience and answered all my questions... I wish all customer service representatives were more like her...
Emma was great to work with, she had a lot of patience
Emma was great to work with, she had a lot of patience and answered all my questions... I wish all customer service representatives were more like her...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Positive Buying Experience !!
Both George Rodriguez and Michael Mans made my car buying experience a very positive one. George was very focused on my vehicle needs and provided the perfect solution. Mike made financing and purchasing my vehicle a seamless part of the process. 5-Stars guys !! Keep up the great work and thanks !! Bill McNamara
Positive Buying Experience !!
Both George Rodriguez and Michael Mans made my car buying experience a very positive one. George was very focused on my vehicle needs and provided the perfect solution. Mike made financing and purchasing my vehicle a seamless part of the process. 5-Stars guys !! Keep up the great work and thanks !! Bill McNamara
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so happy that you're happy. You and the Jackie were great to work with. Glad we could make everything seamless for you. Please don't hesitate to visit us for any future needs. Happy Holidays. Your friends at Lombard Ford
I just purchased a Premium Care Extended Warranty for my
I just purchased a Premium Care Extended Warranty for my Brand New Ford Explorer via Lombard's Online Website. My experience has been outstanding. Emma, Jack and Lombard Ford were "firing on all cylinders". Their Pricing was Economical while their Old Fashion Customer Service would make Henry Ford Proud. It may be an online transaction but Emma and Jack took the time to answer all my questions. Best Regards Angela of Long Island
I just purchased a Premium Care Extended Warranty for my
I just purchased a Premium Care Extended Warranty for my Brand New Ford Explorer via Lombard's Online Website. My experience has been outstanding. Emma, Jack and Lombard Ford were "firing on all cylinders". Their Pricing was Economical while their Old Fashion Customer Service would make Henry Ford Proud. It may be an online transaction but Emma and Jack took the time to answer all my questions. Best Regards Angela of Long Island
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
