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C. Wimberley Ford

(1,182 reviews)
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Sales hours:
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Sales Service
Monday 8:30am–6:00pm 8:00am–6:00pm
Tuesday 8:30am–6:00pm 8:00am–6:00pm
Wednesday 8:30am–6:00pm 8:00am–6:00pm
Thursday 8:30am–6:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 8:30am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (269) 591-7729 (269) 591-7729
Used (269) 783-4406 (269) 783-4406
Service (269) 462-6044 (269) 462-6044

Reviews

(1,182 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of C. Wimberley Ford from DealerRater.

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Cw wimberley dowagiac mi

Awesome people that explained it to me great. Bryan and Dallas were there to help me out and help me make the right choice! would definitely recommend de wimberley ford if anyone is looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy, friendly

Bryan was so friendly and welcoming. So easy to talk to and answered all of our questions. Made sure we got the best deal we could. Highly recommend this place ,Bryan and Dallas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best salesman in the world

Brian a top notch salesmen very well spoken nice personality and very friendly will tell all my friends and family about him great job. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Did not feel valued as a customer

Went in for an oil change, multi-point inspection and tire rotation. After sitting for an hour and a half I was informed that they could not do the tire rotation because the lug nuts were swollen. I was then informed that replacing them would cost between $150 and $180. I was able to purchase all new lug nuts from Autozone for $40 and changed them myself with no difficulty. Not sure why it would be so difficult for a fully equipped and certified repair shop, nor why they were trying to overcharge so much for a bunch of nuts. This is the same service center that failed three times to repair a transmission that was under warranty on a previous vehicle I owned.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kinda Disappointed This Time

I normally have absolute faith in the service I get here but not this time. The main computer on my 2015 Explorer blacked out one morning, thought better of it, rebooted itself, and all systems came back on within 30 seconds. Nevertheless, I requested service; particularly because this had happened less than a year before and this was a practically new computer. When I made the appointment, the service person said the computer was under warranty and he would order a new one. When I read the service report after picking up my car, I was extremely disappointed to see that my Explorer's computer was only "rebooted" and NOT replaced! This is reason #1 why I no longer trust C.Wimberly Ford Service. Now I will explain issue #2: When I made the appointment for the computer, I also requested the recall for the toe link issue be addressed. The same service tech said that would take a full day so we scheduled accordingly. Well, the computer problem, the recall issue, plus an oil change was all done in a HALF DAY. I can't help but wonder. So, in one visit, my faith, trust, and loyalty to Ford and this dealership have been destroyed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Who knew we would buy a car today!

We stopped to LOOK at a truck, minutes later we were test DRIVING one, then another and then one last one, then the next thing we new Derek and Dallas had us driving away with a new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people and service!

I went in for an oil change loved how the staff was friendly! The oil change was quick and was even given a free car wash next door!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service

This is a great dealership, definitely would recommend. They are honest, helpful, friendly and will walk you through the process. They do their best to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Tom is a pleasure

I really dislike shopping for cars because of the salesperson. But Tom was so easy to work with! Honest out of the gate! No pressure and meet our family’s needs! The entire experience at CW was awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good experience

Tom Ferrier made the deal work! He communicated well and It was worth the 3.5 hour drive to purchase the vehicle. Thank you Tom!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.