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Biggers Mazda

(468 reviews)
Visit Biggers Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (877) 660-8737 (877) 660-8737
Used (877) 220-2346 (877) 220-2346
Service (866) 325-6061 (866) 325-6061

Inventory

See all 210 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2006.
There's a reason why Biggers Mazda is a premier new and used Mazda dealer for Elgin. It's because we provide quality automobiles at prices our customers can afford. Our knowledgeable staff will answer your questions help you find the right new car and can assist with financing. So if you're looking for a new Mazda or used car stop in to Biggers Mazda and we'll get you into the car of your dreams!

All of the employees at Biggers Mazda would like to thank you for your interest in our dealership. Call us anytime or visit us in person at 1320 E. Chicago St. in Elgin. We look forward to having the opportunity to earn your business!

Service center

Phone number (866) 325-6061

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Biggers Mazda from DealerRater.

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Thank you for all your help Franco! You made our car shopping experience so easy and seamless. 100% recommend!!!

Thank you for all your help Franco! You made our car shopping experience so easy and seamless. 100% recommend!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Came in to Biggers to complete a lease buyout for a Mazda I leased elsewhere. The original dealer wouldn't help. I truly appreciate the the time and professionalism Miles and Marco showed us completing our buyout. It was a smooth transaction and they earned my future business when we're in the market for another car.

Came in to Biggers to complete a lease buyout for a Mazda I leased elsewhere. The original dealer wouldn't help. I truly appreciate the the time and professionalism Miles and Marco showed us completing our buyout. It was a smooth transaction and they earned my future business when we're in the market for another car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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My brakes our very noisy, even though they are relatively new. It's embarrassing having to explain to people that "it's just the way Mazda brakes are". My wife doesn't want to drive my car because she feels unsafe with the noise. In 50 years of driving dozens of cars, I've never experienced brakes that squeal and clunk like this, yet the advisors just say it's surface rust. I park my car in a heated garage, so I suspect there is more to it than that. I like the car, but not being able to correct this issue is very frustrating. This last time I was provided with a loner, and the same model, albeit new, had no noise when braking. The staff was friendly and professional, but just not willing or able to correct the situation. The brakes were changed about 5-6K miles ago, and it's been noisy ever since. As far as the dealer, it's very clean, modern, and the staff is friendly. So I'm sure how to rate them fairly. If they could fix my brake issues, I would rate the dealer a 5, but the car's ongoing brake noise make's the brand only a "1", unfortunately.

My brakes our very noisy, even though they are relatively new. It's embarrassing having to explain to people that "it's just the way Mazda brakes are". My wife doesn't want to drive my car because she feels unsafe with the noise. In 50 years of driving dozens of cars, I've never experienced brakes that squeal and clunk like this, yet the advisors just say it's surface rust. I park my car in a heated garage, so I suspect there is more to it than that. I like the car, but not being able to correct this issue is very frustrating. This last time I was provided with a loner, and the same model, albeit new, had no noise when braking. The staff was friendly and professional, but just not willing or able to correct the situation. The brakes were changed about 5-6K miles ago, and it's been noisy ever since. As far as the dealer, it's very clean, modern, and the staff is friendly. So I'm sure how to rate them fairly. If they could fix my brake issues, I would rate the dealer a 5, but the car's ongoing brake noise make's the brand only a "1", unfortunately.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Clean and they updated me with info and had a loaner ready for me. Very good service.

Clean and they updated me with info and had a loaner ready for me. Very good service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Franco and the Biggers staff is very friendly and easy to work with. I will definitely make my next car purchase from Biggers Mazda.

Franco and the Biggers staff is very friendly and easy to work with. I will definitely make my next car purchase from Biggers Mazda.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. Happy Motoring.

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All areas of dealership are clean. Service area is on time, keeps you posted and very friendly.

All areas of dealership are clean. Service area is on time, keeps you posted and very friendly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words. Have a great day.

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I recommend this dealership for car sale and auto service. I bought my CX90 without any pressure from the agent. I had the car serviced more than a few times and they were done correctly and in timely manner.

I recommend this dealership for car sale and auto service. I bought my CX90 without any pressure from the agent. I had the car serviced more than a few times and they were done correctly and in timely manner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review. Have a Great Day.

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Miles was a great person to work with for my new Mazda. He was very open with the terms and conditions of everything and very communicative with giving updates for each part of the process.

Miles was a great person to work with for my new Mazda. He was very open with the terms and conditions of everything and very communicative with giving updates for each part of the process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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It was really bad I'm not sure if the mechanic even inspect my vehicle the video he sent me literally said blah blah blah blah then I was charge with for the inspection.

It was really bad I'm not sure if the mechanic even inspect my vehicle the video he sent me literally said blah blah blah blah then I was charge with for the inspection.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. We’d like to look into this further and address your concerns. Could you please provide your name (or the name the appointment was booked under) so we can review your visit and follow up with you directly? Thank you, and we hope to have the opportunity to make this right.

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Brought my car in due to Check engine light error. I was served although I was warned the they may not get to it. Loaner car was issued but car issue was resolved by evening. Thank you for your quick response.

Brought my car in due to Check engine light error. I was served although I was warned the they may not get to it. Loaner car was issued but car issue was resolved by evening. Thank you for your quick response.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We’re glad we could take care of your check engine concern quickly and get you back on the road the same day. We appreciate your understanding regarding our schedule, and we’re happy the loaner vehicle helped keep your day moving smoothly. Thanks again for trusting us with your car—we look forward to helping you again in the future!

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