Reviews
Write a reviewNot a Cadillac dealership anymore
They told me that they are no longer a Cadillac dealership per se. F. Said he’d have to buy a Cadillac from another dealership to even get a new Cadillac. I did end up buying a new ‘23 Escalade ESV Platinum from Rohrich in Pittsburgh
Not a Cadillac dealership anymore
They told me that they are no longer a Cadillac dealership per se. F. Said he’d have to buy a Cadillac from another dealership to even get a new Cadillac. I did end up buying a new ‘23 Escalade ESV Platinum from Rohrich in Pittsburgh
- Customer service 2.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Avoid this Dealership
I am currently deployed in the Middle East and left my Audi Q7 for service with Audi Erie. The service department had my vehicle from May 3, 2023 to July 12, 2023. After paying a $4,600 bill, issues persist despite the service manager assuring a clean bill of health. The overall experience was terrible. I later learned the parts arrived a month prior to work completion due to an employee quitting and not sharing the details of my vehicle need. I highly recommend considering a dealership in Cleveland or Pittsburgh. I promise it's worth the drive. Reasons to consider another Audi service department: - Customer Service - Competence - Capacity - Unfair pricing
Avoid this Dealership
I am currently deployed in the Middle East and left my Audi Q7 for service with Audi Erie. The service department had my vehicle from May 3, 2023 to July 12, 2023. After paying a $4,600 bill, issues persist despite the service manager assuring a clean bill of health. The overall experience was terrible. I later learned the parts arrived a month prior to work completion due to an employee quitting and not sharing the details of my vehicle need. I highly recommend considering a dealership in Cleveland or Pittsburgh. I promise it's worth the drive. Reasons to consider another Audi service department: - Customer Service - Competence - Capacity - Unfair pricing
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Easy, painless and fast transaction, drove away with my
Easy, painless and fast transaction, drove away with my new car same day. Car was sparling and clean inside and out. Job well done
Easy, painless and fast transaction, drove away with my
Easy, painless and fast transaction, drove away with my new car same day. Car was sparling and clean inside and out. Job well done
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Have to shop for Audi outside of Erie, not here
Haven't had good luck here looking for an Audi. Heck, we spent a good 45 minutes looking at one car, waiting 30 minutes to get them to pull together a test drive and then were then told the car had been sold. And, well, they didn't have any other Audi Q7's for us to test out, even though there were several on the lot. I assume they simply wanted to go home, and not fuss with a potential customer. Very frustrating.
Have to shop for Audi outside of Erie, not here
Haven't had good luck here looking for an Audi. Heck, we spent a good 45 minutes looking at one car, waiting 30 minutes to get them to pull together a test drive and then were then told the car had been sold. And, well, they didn't have any other Audi Q7's for us to test out, even though there were several on the lot. I assume they simply wanted to go home, and not fuss with a potential customer. Very frustrating.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Audi Q7
Everyone was great especially Doc the manager I had the best car dealer and best price for my car customer service is excellent friends forever
Audi Q7
Everyone was great especially Doc the manager I had the best car dealer and best price for my car customer service is excellent friends forever
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service from Roth Cadillac in Erie, PA
Just purchased our 6th or 7th Cadillac from Roth. Bill Bond has been our salesman each time. Thanks, Bill. Roth has the best service department.
Great Service from Roth Cadillac in Erie, PA
Just purchased our 6th or 7th Cadillac from Roth. Bill Bond has been our salesman each time. Thanks, Bill. Roth has the best service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Worst Service Department in the History of Cars
The service people at this dealership should be put in jail. They are unscrupulous. Do not take your car here for repairs.
Worst Service Department in the History of Cars
The service people at this dealership should be put in jail. They are unscrupulous. Do not take your car here for repairs.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantastic - Role Model Dealer!
Dealing with Roth Audi / Erie Audi was the most pleasant new car buying experience I have had. I drove over 100 miles to do business with the dealer, and I'll do it again and again. My local Audi dealer was terrible. Steve Cornell was absolutely great. Did most work via e-mail and phone calls. Everything was prepared and ready on delivery date. I'd recommend this dealer to family, friends, and anyone looking for the best deal and great service!
Fantastic - Role Model Dealer!
Dealing with Roth Audi / Erie Audi was the most pleasant new car buying experience I have had. I drove over 100 miles to do business with the dealer, and I'll do it again and again. My local Audi dealer was terrible. Steve Cornell was absolutely great. Did most work via e-mail and phone calls. Everything was prepared and ready on delivery date. I'd recommend this dealer to family, friends, and anyone looking for the best deal and great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your time in submitting some feedback about us!! We're glad you had a wonderful experience and look forward to serving you in the future!!
Damaged items and never telling us. Take it in for the...
Damaged items and never telling us. Take it in for the same problem three times. Treating my wife as if she knows nothing. Takiing it in for one problem and getting it back with other non functing items that worked when the car was taking in.
Damaged items and never telling us. Take it in for the...
Damaged items and never telling us. Take it in for the same problem three times. Treating my wife as if she knows nothing. Takiing it in for one problem and getting it back with other non functing items that worked when the car was taking in.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
great dealer
i bought a used audi tt 2004 here last week. i only saw pictures of the car and negotiated on the phone and bought it without seeing it in person (never did this before). I dealt with steve cornell and the manager Kurt. overall very easy to deal with both guys, they were very truthful with regards to condition of the car and there were no surprises when i went to pick up the car. overall excellent buying experience, too bad they are not closer to where i live. would highly recommend them.
great dealer
i bought a used audi tt 2004 here last week. i only saw pictures of the car and negotiated on the phone and bought it without seeing it in person (never did this before). I dealt with steve cornell and the manager Kurt. overall very easy to deal with both guys, they were very truthful with regards to condition of the car and there were no surprises when i went to pick up the car. overall excellent buying experience, too bad they are not closer to where i live. would highly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the feedback Paniti! I'm happy that you had a wonderful experience through us and thank you for taking time out to review us! Thank you for your business and we hope to see you again in the future!