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Franklin Ford - MA

(855 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

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Reviews

(855 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Franklin Ford - MA from DealerRater.

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Seamless buying experience.

Seamless buying experience. Generous trade in for my vehicle. As was the discount on the new Ranger. I as well as other family members have purchased vehicles form Franklin Ford in the past. Ron the salesman was the consummate professional. Felt very comfortable having him assist in the purchase. Will continue to return to the dealership going forward. Many thanks.

Seamless buying experience.

Seamless buying experience. Generous trade in for my vehicle. As was the discount on the new Ranger. I as well as other family members have purchased vehicles form Franklin Ford in the past. Ron the salesman was the consummate professional. Felt very comfortable having him assist in the purchase. Will continue to return to the dealership going forward. Many thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dennis, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

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Great response to all my questions about the certified

Great response to all my questions about the certified pre-owned vehicle. I am very pleased with the purchase .

Great response to all my questions about the certified

Great response to all my questions about the certified pre-owned vehicle. I am very pleased with the purchase .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jerome, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I had a great experience when I purchased my 2024 F350.

I had a great experience when I purchased my 2024 F350. I have purchased 10 vehicles from Franklin Ford.

I had a great experience when I purchased my 2024 F350.

I had a great experience when I purchased my 2024 F350. I have purchased 10 vehicles from Franklin Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Timothy, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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Very friendly people did the best to make it easy and

Very friendly people did the best to make it easy and found me the best interest rate for me.

Very friendly people did the best to make it easy and

Very friendly people did the best to make it easy and found me the best interest rate for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Percy, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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Have been going here for years now from buy ining and

Have been going here for years now from buy ining and getting my trucks serviced they are always top notch. Mike shiflett is always great and james MacKenzie the tech always does a fantastic job.

Have been going here for years now from buy ining and

Have been going here for years now from buy ining and getting my trucks serviced they are always top notch. Mike shiflett is always great and james MacKenzie the tech always does a fantastic job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Vincent, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are always more than happy to assist you if anything else comes up. Take care!

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I felt very well cared for with this purchase.

I felt very well cared for with this purchase. Not an easy task this day and age. Thank you to the franklin Ford team for their help in my new car purchase.

I felt very well cared for with this purchase.

I felt very well cared for with this purchase. Not an easy task this day and age. Thank you to the franklin Ford team for their help in my new car purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very efficient and smooth buying process.

Very efficient and smooth buying process. Had the model I was interested shipped over. Made it quick to fit in with my busy schedule. Had the truck ready to go.

Very efficient and smooth buying process.

Very efficient and smooth buying process. Had the model I was interested shipped over. Made it quick to fit in with my busy schedule. Had the truck ready to go.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Thomas, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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My experience at Franklin Ford was nothing but positive.

My experience at Franklin Ford was nothing but positive. From the moment I got there everyone in the dealership was friendly and helpful. I never once felt pressured in anyway. I have bought many cars in my life time, and this experience far exceeded any I had previously!

My experience at Franklin Ford was nothing but positive.

My experience at Franklin Ford was nothing but positive. From the moment I got there everyone in the dealership was friendly and helpful. I never once felt pressured in anyway. I have bought many cars in my life time, and this experience far exceeded any I had previously!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Patricia, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Franklin Ford -Outstanding Team!

Sergey and Ian were outstanding and made the purchase process easy. Great people to do business with!

Franklin Ford -Outstanding Team!

Sergey and Ian were outstanding and made the purchase process easy. Great people to do business with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Eugene, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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2020 Ford Explorer 3/7

My experience was great from the start. The level of professionalism from each team member provided me with reassurance in my choice to pursue a trade in at this dealership.

2020 Ford Explorer 3/7

My experience was great from the start. The level of professionalism from each team member provided me with reassurance in my choice to pursue a trade in at this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Gabrielle, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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