Franklin Ford

5.0
(847 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

Inventory

See all 22 vehicles from this dealership.

Reviews

5.0
(847 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Franklin Ford -Outstanding Team!

Sergey and Ian were outstanding and made the purchase process easy. Great people to do business with!

5.0

Franklin Ford -Outstanding Team!

Sergey and Ian were outstanding and made the purchase process easy. Great people to do business with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Eugene, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

2020 Ford Explorer 3/7

My experience was great from the start. The level of professionalism from each team member provided me with reassurance in my choice to pursue a trade in at this dealership.

5.0

2020 Ford Explorer 3/7

My experience was great from the start. The level of professionalism from each team member provided me with reassurance in my choice to pursue a trade in at this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Gabrielle, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

VERY SATISFIED

OUR SALES PERSON SERGI WAS THE BEST. EXPLAINED ALL THE PERKS OF THE CAR, AND WAS VERY HELPFUL WITH ALL MY QUESTIONS

5.0

VERY SATISFIED

OUR SALES PERSON SERGI WAS THE BEST. EXPLAINED ALL THE PERKS OF THE CAR, AND WAS VERY HELPFUL WITH ALL MY QUESTIONS

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're pleased to hear everything was completed to your satisfaction! Thanks again for your business! Take care!

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5.0

Franklin ford

this whole experience was surprisingly pleasant and professional . salesmen were so helpful, patient and thorough. AND I left with a super new used vehicle. totally happy

5.0

Franklin ford

this whole experience was surprisingly pleasant and professional . salesmen were so helpful, patient and thorough. AND I left with a super new used vehicle. totally happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Carol, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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5.0

New Bronco Purchase

Had a wonderful experience purchasing my new bronco. We went in looking at used options but Eric was very upfront about used car prices vs new. We went for a new one and the process was easy and they kept us looped in on its progress. Arrived 2 days before our trip and they rushed to ensure we would have it in time.

5.0

New Bronco Purchase

Had a wonderful experience purchasing my new bronco. We went in looking at used options but Eric was very upfront about used car prices vs new. We went for a new one and the process was easy and they kept us looped in on its progress. Arrived 2 days before our trip and they rushed to ensure we would have it in time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Lisa, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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5.0

Fixing my f250

Great and fast very good people working there I will be happy to be back as needed

5.0

Fixing my f250

Great and fast very good people working there I will be happy to be back as needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Edward, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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5.0

Franklin Ford was amazing - 2023 Bronco purchase

I went to Franklin Ford to order a new 2023 Bronco. I had previously worked with a larger dealership in the area and was not happy with the process or salesman. With Franklin Ford I immediately knew and felt things were different. Every step of the way Franklin Ford was honest, communicative, helpful and upfront. They explained their process and set my expectations for wait time, their allocations and bronco restraints. The entire process gave me confidence that I would get my Bronco built and they would honor the price. They provided all the correct paperwork when I ordered with a commitment to sell to me at MSRP when it arrived. Once my Bronco was in production they continued to keep me updated with an expected delivery date. When my Bronco arrived the final sales process was quick and easy. They honored the price we had agreed to and didn?t add any ADMs or required accessories. Their extended warranty sales pitch was quick and well priced - no pressure to purchase. Each and every person from Franklin Ford that I interacted with through out the sales process was wonderful. I can?t thank them enough for such a smooth process. I would highly recommend using Franklin Ford to purchase any new Ford but especially a new Bronco. They are a top notch dealership with a standup sales team. Don?t shop for a Ford without talking to them first!

5.0

Franklin Ford was amazing - 2023 Bronco purchase

I went to Franklin Ford to order a new 2023 Bronco. I had previously worked with a larger dealership in the area and was not happy with the process or salesman. With Franklin Ford I immediately knew and felt things were different. Every step of the way Franklin Ford was honest, communicative, helpful and upfront. They explained their process and set my expectations for wait time, their allocations and bronco restraints. The entire process gave me confidence that I would get my Bronco built and they would honor the price. They provided all the correct paperwork when I ordered with a commitment to sell to me at MSRP when it arrived. Once my Bronco was in production they continued to keep me updated with an expected delivery date. When my Bronco arrived the final sales process was quick and easy. They honored the price we had agreed to and didn?t add any ADMs or required accessories. Their extended warranty sales pitch was quick and well priced - no pressure to purchase. Each and every person from Franklin Ford that I interacted with through out the sales process was wonderful. I can?t thank them enough for such a smooth process. I would highly recommend using Franklin Ford to purchase any new Ford but especially a new Bronco. They are a top notch dealership with a standup sales team. Don?t shop for a Ford without talking to them first!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Top Buying Experience

The buying experience was stress free . This is the third vehicle I purchased from Sergey (sales rep). He is easy to deal with and tries his best to meet your needs. He's very Knowledgable about Ford products and options.

5.0

Top Buying Experience

The buying experience was stress free . This is the third vehicle I purchased from Sergey (sales rep). He is easy to deal with and tries his best to meet your needs. He's very Knowledgable about Ford products and options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Andrew, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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5.0

Service Team

Excellent customer service. Ann is extremely attentive and professional. The service department itself consistently exceeds expectations and does quality work.

5.0

Service Team

Excellent customer service. Ann is extremely attentive and professional. The service department itself consistently exceeds expectations and does quality work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Experience of purchasing a Ford Explorer

I was in the market for a 2022 Ford Explorer with certain features and Ron went above and beyond to help me attain my DREAM car. I can't say enough good things about my overall experience with dealing with Ron and the team from Franklin Ford. It actually was a very pleasant experience and would highly recommend them if you are in the market for a car.

5.0

Experience of purchasing a Ford Explorer

I was in the market for a 2022 Ford Explorer with certain features and Ron went above and beyond to help me attain my DREAM car. I can't say enough good things about my overall experience with dealing with Ron and the team from Franklin Ford. It actually was a very pleasant experience and would highly recommend them if you are in the market for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Gayle, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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