West Motor Company Ford

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Reviews

3.3
10 lifetime reviews.
  • Love my Escape

    Extremely helpful finance staff didn't stop working till they got me into my car... All the paperwork was ready to go when I arrived! Jerry was gr...

    Dealer Response

    Thank you for leaving us this great review, Lorri! We are very happy to hear that Jerry could be so helpful during your recent visit with us. We l...


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    Extremely helpful finance staff didn't stop working till they got me into my car... All the paperwork was ready to go when I arrived! Jerry was great to work with, he helped me make a great decision in vehicles. Jerry also took the time to walk me through every aspect of the vehicle and set up my sync!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Lorri! We are very happy to hear that Jerry could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Sincerely, Dee Hunzeker; 208-852-3853; dee@hunzekerford.com


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  • Warranty transmission repair

    The service department was great about keeping me informed about how things were going. It was a warranty transmission repair, and they provided ...

    Dealer Response

    Mary, thank you for leaving us your review! We are happy to hear that you were pleased with the service you received from Hunzeker Ford. If there ...


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    The service department was great about keeping me informed about how things were going. It was a warranty transmission repair, and they provided me with a car to drive while my was being repaired. It was just a little rough to be without my car for 3 weeks, but I knew from daily updates how things were going which helped a lot.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mary, thank you for leaving us your review! We are happy to hear that you were pleased with the service you received from Hunzeker Ford. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Dee Hunzeker; 208-852-3853; dee@hunzekerford.com


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  • Poor maintenance in service dept.

    I bought two vehicles from Hunzeker. The first vehicle ran and drove real smooth. We purchased a second vehicle from them shortly after the first....

    Dealer Response

    We would like to apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priorit...


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    I bought two vehicles from Hunzeker. The first vehicle ran and drove real smooth. We purchased a second vehicle from them shortly after the first. This vehicle also ran great. I took the first vehicle in for brake repairs. It wasn't out of the shop two weeks and the starter went out. Several weeks later it sounded like a U joint was going out. They said the shims in the ring gear in the rear differential were bad. They fixed that. I didn't even get it off the lot, it was still making the same noise. It was a U joint, so they fixed this. I spent $2000 in repairs on this vehicle between oil changes and now it drives rough. We had the second vehicle in also during this time, one of the tires started separating. They told us it was out of alignment. We purchased a new tire from them. This vehicle started pulling to the passenger side within a couple of weeks. We took it back to them to check the alignment. They told us the alignment was good, that the "OFF" tire they sold us previously was causing the problem. WHY DID THEY SELL US A NEW TIRE IF IT WOULD NOT SOLVE THE PROBLEM. They said we needed new tires at this point. We took the second vehicle to a certified shop and had it fixed right the first time

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We would like to apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Dee Hunzeker; 208-852-3853; dee@hunzekerford.com


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