West Motor Company Ford

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 1, 2019

    I would caution against having your vehicle serviced at this dealership. I took my 2013 F-150 in for a routine oil change. After leaving, my check engine... light came on within a mile, and I returned to the dealership and was told that I have a burnt exhaust valve on my formally perfectly running truck that their inspection had just said was "all in the green." I was also told that there was "no way that we caused this problem." After my complaints to Ford, some money was taken off of the $3000 repair, but I still ended up basically having an oil change cost me over $1500 dollars. I've owned Fords for most of my life, but this experience certainly has me questioning their commitment to their customers. Hopefully, others can be warned to watch out for this costly lesson at this dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 31, 2019

    I would caution against having your vehicle serviced at this dealership. I took my 2013 F-150 in for a routine oil change. After leaving, my check engine... light came on within a mile, and I returned to the dealership and was told that I have a burnt exhaust valve on my formally perfectly running truck that their inspection had just said was "all in the green." I was also told that there was "no way that we caused this problem." After my complaints to Ford, some money was taken off of the $3000 repair, but I still ended up basically having an oil change cost me over $1500. I've owned Fords for most of my life, but this experience certainly has me questioning their commitment to their customers. Hopefully, others can be warned to watch out for this costly lesson at this dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 15, 2015

    Extremely helpful finance staff didn't stop working till they got me into my car... All the paperwork was ready to go when I arrived! Jerry was great to... work with, he helped me make a great decision in vehicles. Jerry also took the time to walk me through every aspect of the vehicle and set up my sync!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, Lorri! We are very happy to hear that Jerry could be so helpful during your recent visit with us. We look ...forward to seeing you back again in the future! Take care. Sincerely, Dee Hunzeker; 208-852-3853; dee@hunzekerford.com

  • 5.0 out of 5
    January 8, 2019

    Having purchased perhaps a dozen cars in my life, this was the most pleasant buying experience. Part of the reason is that with sites like cargurus and... consumer reports, a buyer can know the going price of a particular car before buying. That makes negotiation pretty straight forward--no pressure, no haggling. But what impressed me was the lengths the salesman went to to identify any and all rebates and price discounts. He found a small ($250) rebate offered through my insurance company's car buying service, but a much bigger discount using smart financing. Another big selling point for me was the lifetime powertrain warranty that kicks in after the manufacturer's warranty ends. It's provided by a third party company, and included in the price of the car. No worries about an expensive engine or transmission repair on down the road. I'm very happy with the overall buying experience, and especially with the price of the car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 17, 2015

    The service department was great about keeping me informed about how things were going. It was a warranty transmission repair, and they provided me with... a car to drive while my was being repaired. It was just a little rough to be without my car for 3 weeks, but I knew from daily updates how things were going which helped a lot.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, thank you for leaving us your review! We are happy to hear that you were pleased with the service you received from Hunzeker Ford. If there is a...nything more that we can do please come back and see us again. Take care! Sincerely, Dee Hunzeker; 208-852-3853; dee@hunzekerford.com

  • 1.0 out of 5
    November 8, 2015

    I bought two vehicles from Hunzeker. The first vehicle ran and drove real smooth. We purchased a second vehicle from them shortly after the first. This... vehicle also ran great. I took the first vehicle in for brake repairs. It wasn't out of the shop two weeks and the starter went out. Several weeks later it sounded like a U joint was going out. They said the shims in the ring gear in the rear differential were bad. They fixed that. I didn't even get it off the lot, it was still making the same noise. It was a U joint, so they fixed this. I spent $2000 in repairs on this vehicle between oil changes and now it drives rough. We had the second vehicle in also during this time, one of the tires started separating. They told us it was out of alignment. We purchased a new tire from them. This vehicle started pulling to the passenger side within a couple of weeks. We took it back to them to check the alignment. They told us the alignment was good, that the "OFF" tire they sold us previously was causing the problem. WHY DID THEY SELL US A NEW TIRE IF IT WOULD NOT SOLVE THE PROBLEM. They said we needed new tires at this point. We took the second vehicle to a certified shop and had it fixed right the first time

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?
    Dealer Response

    We would like to apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority an...d would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Dee Hunzeker; 208-852-3853; dee@hunzekerford.com

  • 5.0 out of 5
    May 10, 2013

    After much internet and actual vehicle shopping, I went to Hunzeker Ford in Preston Idaho. Not only were they honest and fair with me but I got the exact... vehicle, a Ford Fusion, for less than anywhere else. This entire dealership bent over backwards to make sure all of my needs were met and beyond the sale, they have made sure I was still happy. I would recommend this dealership to anyone and will be loyal with my family's business for years to come. THANK YOU HUNZEKER FORD!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 7, 2013

    I have purchased several trucks from Hunzeker's their attention to detail is Superior to others Dealers I have dealt with in the past. Their willingness... to find the truck you want, is impressive to say the least. I can't say enough about there Customer Service, there kind, curious staff is always willing to help. Shop with confidence here!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 4, 2013

    I have purchased several vehicles from Hunzeker Ford in Preston. They are great to work with and they take care of their customers! It doesn't matter... if you are purchasing, financing or having work done on a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    January 4, 2013

    I was online shopping for a car and ended up calling Hunzeker Ford about an 05 Pontiac G6. I live In Blackfoot and wasn't able to drive down to look at... it when I was talking to them. We talked about the car and my options over the phone. I told them if everything they had told me about the car was true (Low miles, good condition, nice car) then I was pretty serious about buying it. We discussed financing and they brought the car to me, the same day I called them, after they were closed and everything so that I could test drive it. They went the extra mile for me and treated me very well. I would recommend them to anyone looking to buy anything new or used. They are very reasonable and have pride in their dealership and it shows in all areas of their business. Thanks Hunzeker Ford for being so easy to work with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
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