Vicksburg Chrysler Dodge Jeep Ram

3.5
(154 reviews)
Visit Vicksburg Chrysler Dodge Jeep Ram
Sales hours: 9:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00am
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

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New (269) 533-4039 (269) 533-4039
Used (269) 533-4219 (269) 533-4219
Service (269) 533-4033 (269) 533-4033

Inventory

See all 151 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2022.
Welcome to Vicksburg Chrysler Dodge Jeep RAM! Our dealership located in Vicksburg Michigan is proud to serve the areas of Portage Kalamazoo Battle Creek and even areas of Indiana. We provide new and used vehicle products for drivers in Vicksburg who are interested in a new Chrysler Dodge Jeep RAM or quality used vehicle. Our car dealership serving Portage carries a full inventory of cars for whatever your driving requirements are!
Your Lowest Price Dealer GUARANTEED!

Service center

Phone number (269) 533-4033

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–8:00am
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 12 employees View less employees

Reviews

3.5
(154 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vicksburg Chrysler Dodge Jeep Ram from DealerRater.

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1.0

Service department was terrible, I made an appointment

Service department was terrible, I made an appointment two weeks in advance to get my vehicle serviced and they ordered the wrong parts and failed to communicate it to me keeping my vehicle for an extra day forcing me to find a ride to work..what's worse is the guy Mike at the counter didn't even give me a courtesy call saying my van wouldn't be ready that day I had to call when the place was nearly closed to find out .forcing me to find a ride to work the next day...never again

1.0

Service department was terrible, I made an appointment

Service department was terrible, I made an appointment two weeks in advance to get my vehicle serviced and they ordered the wrong parts and failed to communicate it to me keeping my vehicle for an extra day forcing me to find a ride to work..what's worse is the guy Mike at the counter didn't even give me a courtesy call saying my van wouldn't be ready that day I had to call when the place was nearly closed to find out .forcing me to find a ride to work the next day...never again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Purchased a Chrysler Voyager from Byron Hice and had a

Purchased a Chrysler Voyager from Byron Hice and had a very positive experience. Have been to Service Department once and they were great to deal with.

5.0

Purchased a Chrysler Voyager from Byron Hice and had a

Purchased a Chrysler Voyager from Byron Hice and had a very positive experience. Have been to Service Department once and they were great to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Todd my salesman was awesome.

Todd my salesman was awesome. Todd and the other friendly staff treated me well. I will tell my friends about Vicksburg Chrysler Jeep Ram.

5.0

Todd my salesman was awesome.

Todd my salesman was awesome. Todd and the other friendly staff treated me well. I will tell my friends about Vicksburg Chrysler Jeep Ram.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Vicksburg went Above & beyond!

I had a very positive experience with this dealership. I purchased my Jeep brand new from Hayes in Kalamazoo a little over a year ago. I had less that 10k mile on my Jeep when a faulty water pump gave out. I was really upset and we had a trip planned in a few weeks. My vehicle was not drivable. I contacted the dealership where I bought my Jeep and they told me they were not going to be able to get me in the shop for 4-6 weeks and they were unable to provide me a loaner vehicle! Vicksburg got me in right away and even provided me with a free loaner vehicle. I was originally told it could take 4 weeks before I even got the water pump due to the crazy supply chain issues and shortages of parts. Vicksburg shopped around and were able to get me a water pump in about a week because they worked hard knowing I wanted my Jeep for my planned trip. They went out of their way to do what Hayes was not willing to do. I highly recommend Vicksburg if you want good customer service and maintenance after purchase. I will purchase my next vehicle from Vicksburg.

5.0

Vicksburg went Above & beyond!

I had a very positive experience with this dealership. I purchased my Jeep brand new from Hayes in Kalamazoo a little over a year ago. I had less that 10k mile on my Jeep when a faulty water pump gave out. I was really upset and we had a trip planned in a few weeks. My vehicle was not drivable. I contacted the dealership where I bought my Jeep and they told me they were not going to be able to get me in the shop for 4-6 weeks and they were unable to provide me a loaner vehicle! Vicksburg got me in right away and even provided me with a free loaner vehicle. I was originally told it could take 4 weeks before I even got the water pump due to the crazy supply chain issues and shortages of parts. Vicksburg shopped around and were able to get me a water pump in about a week because they worked hard knowing I wanted my Jeep for my planned trip. They went out of their way to do what Hayes was not willing to do. I highly recommend Vicksburg if you want good customer service and maintenance after purchase. I will purchase my next vehicle from Vicksburg.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

I haven't gotten a vehicle yet because i dont know how

I haven't gotten a vehicle yet because i dont know how this online loan works

5.0

I haven't gotten a vehicle yet because i dont know how

I haven't gotten a vehicle yet because i dont know how this online loan works

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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1.0

Not a Good Dealership to Use

A good friend/roommate purchased a used pickup there. Salesman lied to him about the truck and how great their dealership is. The truck has had one problem after another. Hasn't been able to drive it much. Owes on it. Money is tight so has to work on it himself. He contacted the dealership a couple times and no one responded to him. They knew money was tight and he needed a reliable vehicle. There was more than 1 bad employee but don't remember their names, just remember the salesman's name.

1.0

Not a Good Dealership to Use

A good friend/roommate purchased a used pickup there. Salesman lied to him about the truck and how great their dealership is. The truck has had one problem after another. Hasn't been able to drive it much. Owes on it. Money is tight so has to work on it himself. He contacted the dealership a couple times and no one responded to him. They knew money was tight and he needed a reliable vehicle. There was more than 1 bad employee but don't remember their names, just remember the salesman's name.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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1.0

Great on the sale horrible on service.

Great on the sale horrible on service. Ignorant at best or down right con artist

1.0

Great on the sale horrible on service.

Great on the sale horrible on service. Ignorant at best or down right con artist

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Great & friendly staff. When we got our new van home it...

Great & friendly staff. When we got our new van home it was having a minor technical issue with the entertainment system. They came to our house nearly 90 minutes away with an identical new van and switched us out! That was above and beyond anything we were expecting.

5.0

Great & friendly staff. When we got our new van home it...

Great & friendly staff. When we got our new van home it was having a minor technical issue with the entertainment system. They came to our house nearly 90 minutes away with an identical new van and switched us out! That was above and beyond anything we were expecting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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1.0

This dealership does not have any true care of their...

This dealership does not have any true care of their clientele coming here or maintaining their customers. They speak down to you if you have questions and never respond once sale is done. They had promised three things to us that they should done to the truck on the day we pick it up cleaned out, fixed mirror, and topped gas. Did not follow through on any of it. To back their broken promises they said they would have mirrors shipped. Few months out still nothing. These might be small things but to be putting your trust and hard money into a place you would expect them to follow through. Also truck has had to go in to be fixed a few times now. Seriously absolutely terrible place and needs to be avoided at all cost. There are dealerships throughout Kalamazoo that take care of their customers because they actually care to have returning and word to mouth customers. I have redirected a few family members now away from here. Kalamazoo is not that big drive the 20 mins distance.

1.0

This dealership does not have any true care of their...

This dealership does not have any true care of their clientele coming here or maintaining their customers. They speak down to you if you have questions and never respond once sale is done. They had promised three things to us that they should done to the truck on the day we pick it up cleaned out, fixed mirror, and topped gas. Did not follow through on any of it. To back their broken promises they said they would have mirrors shipped. Few months out still nothing. These might be small things but to be putting your trust and hard money into a place you would expect them to follow through. Also truck has had to go in to be fixed a few times now. Seriously absolutely terrible place and needs to be avoided at all cost. There are dealerships throughout Kalamazoo that take care of their customers because they actually care to have returning and word to mouth customers. I have redirected a few family members now away from here. Kalamazoo is not that big drive the 20 mins distance.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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1.0

Rude

Tried to see if my part was under warranty was met with a rude guy who literally said he was going to take his Time findings out and that he had till 6 to do it. He said I was playing jeckle and Hyde with him and essentially refused to help me. All I said was I was looking for a part under warranty and he proceeded to try and make me feel stupid.

1.0

Rude

Tried to see if my part was under warranty was met with a rude guy who literally said he was going to take his Time findings out and that he had till 6 to do it. He said I was playing jeckle and Hyde with him and essentially refused to help me. All I said was I was looking for a part under warranty and he proceeded to try and make me feel stupid.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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