Vicksburg Chrysler Dodge Jeep Ram

Brought my dodge ram in for service. Was a great experience. Mike was very helpful and didn't take long at all. Great place to go for service.

Bought our truck here and the salesman Joe Mater was not pushy and was so knowledgable! He has always been there for us no matter what. Any questions or service concerns we have had, he has always bee there to help. Their staff is like family!

Service department was terrible, I made an appointment two weeks in advance to get my vehicle serviced and they ordered the wrong parts and failed to communicate it to me keeping my vehicle for an extra day forcing me to find a ride to work..what's worse is the guy Mike at the counter didn't even give me a courtesy call saying my van wouldn't be ready that day I had to call when the place was nearly closed to find out .forcing me to find a ride to work the next day...never again

Purchased a Chrysler Voyager from Byron Hice and had a very positive experience. Have been to Service Department once and they were great to deal with.

Todd my salesman was awesome. Todd and the other friendly staff treated me well. I will tell my friends about Vicksburg Chrysler Jeep Ram.

I had a very positive experience with this dealership. I purchased my Jeep brand new from Hayes in Kalamazoo a little over a year ago. I had less that 10k mile on my Jeep when a faulty water pump gave out. I was really upset and we had a trip planned in a few weeks. My vehicle was not drivable. I contacted the dealership where I bought my Jeep and they told me they were not going to be able to get me in the shop for 4-6 weeks and they were unable to provide me a loaner vehicle! Vicksburg got me in right away and even provided me with a free loaner vehicle. I was originally told it could take 4 weeks before I even got the water pump due to the crazy supply chain issues and shortages of parts. Vicksburg shopped around and were able to get me a water pump in about a week because they worked hard knowing I wanted my Jeep for my planned trip. They went out of their way to do what Hayes was not willing to do. I highly recommend Vicksburg if you want good customer service and maintenance after purchase. I will purchase my next vehicle from Vicksburg.

I haven't gotten a vehicle yet because i dont know how this online loan works

A good friend/roommate purchased a used pickup there. Salesman lied to him about the truck and how great their dealership is. The truck has had one problem after another. Hasn't been able to drive it much. Owes on it. Money is tight so has to work on it himself. He contacted the dealership a couple times and no one responded to him. They knew money was tight and he needed a reliable vehicle. There was more than 1 bad employee but don't remember their names, just remember the salesman's name.

Great on the sale horrible on service. Ignorant at best or down right con artist

Great & friendly staff. When we got our new van home it was having a minor technical issue with the entertainment system. They came to our house nearly 90 minutes away with an identical new van and switched us out! That was above and beyond anything we were expecting.