Reviews
I had an incredibly frustrating and disappointing
I had an incredibly frustrating and disappointing experience at McGrath Volvo. Despite authorizing only one credit inquiry, my credit was pulled three times without consent, negatively impacting my score. This alone is unacceptable. After negotiating and agreeing on a $5,000 down payment and 5.83% interest rate, I was informed during the same call that the car had been sold. Shortly after, a salesperson called to apologize and assured me the vehicle was still available and being held for me. However, on my way to the dealership, I was informed the terms had changed: the bank now required a $10,000 down payment due to my decision not to purchase a warranty—something I had previously confirmed was excluded from financing discussions. I resolved to finance the purchase through my own bank and offered to pay a deposit to hold the vehicle until the next day. My request was ignored, and within minutes, I was told the car had been sold. The lack of coordination among the staff and their inability (or unwillingness) to provide truthful, consistent information made this the most unprofessional car-buying experience I’ve ever had. This entire process wasted my time, caused undue stress, and left me questioning the integrity of McGrath Volvo. If you’re considering purchasing a vehicle here, I strongly recommend proceeding with caution. Based on my experience, transparency and customer care are not priorities at this dealership.
I had an incredibly frustrating and disappointing
I had an incredibly frustrating and disappointing experience at McGrath Volvo. Despite authorizing only one credit inquiry, my credit was pulled three times without consent, negatively impacting my score. This alone is unacceptable. After negotiating and agreeing on a $5,000 down payment and 5.83% interest rate, I was informed during the same call that the car had been sold. Shortly after, a salesperson called to apologize and assured me the vehicle was still available and being held for me. However, on my way to the dealership, I was informed the terms had changed: the bank now required a $10,000 down payment due to my decision not to purchase a warranty—something I had previously confirmed was excluded from financing discussions. I resolved to finance the purchase through my own bank and offered to pay a deposit to hold the vehicle until the next day. My request was ignored, and within minutes, I was told the car had been sold. The lack of coordination among the staff and their inability (or unwillingness) to provide truthful, consistent information made this the most unprofessional car-buying experience I’ve ever had. This entire process wasted my time, caused undue stress, and left me questioning the integrity of McGrath Volvo. If you’re considering purchasing a vehicle here, I strongly recommend proceeding with caution. Based on my experience, transparency and customer care are not priorities at this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
My experience with this dealership has been excellent.
My experience with this dealership has been excellent. The sales team treated me with respect and became an advocate for me when my NEW Volvo was experiencing some minor issues. The service department was professional and was able to rectify the problem after several days. During that time, I had updates on the progress, was given a loaner at no charge and made sure that when I picked up my beautiful new car, I was satisfied. KE
My experience with this dealership has been excellent.
My experience with this dealership has been excellent. The sales team treated me with respect and became an advocate for me when my NEW Volvo was experiencing some minor issues. The service department was professional and was able to rectify the problem after several days. During that time, I had updates on the progress, was given a loaner at no charge and made sure that when I picked up my beautiful new car, I was satisfied. KE
- Customer service —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with McGrath Volvo Cars Barrington! We're delighted to hear that our sales and service teams provided respectful and professional support throughout the process. Enjoy driving your beautiful new Volvo, and we're here if you need anything in the future!
My wife was in a rear end accident in her 2021 XC60, and
My wife was in a rear end accident in her 2021 XC60, and to replace it she wanted the XC90 to feel even more safe. We searched nationwide and found one at McGrath. We reached out, and even being from Texas and not down the street, the team worked through everything with us and made the transaction easy! Working with Alan and Alex could not have been easier, and Din in finance made everything a breeze. They overnighted paper work to us, and were able to pick me up from the airport and drove me to the dealership. Even with a 2 hour flight delay they were more than happy to accommodate! I would not hesitate to recommend this dealership to anyone from any corner of the country! These guys make buying a car easy and they aren't your typical car salesmen, They actually care! A+++
My wife was in a rear end accident in her 2021 XC60, and
My wife was in a rear end accident in her 2021 XC60, and to replace it she wanted the XC90 to feel even more safe. We searched nationwide and found one at McGrath. We reached out, and even being from Texas and not down the street, the team worked through everything with us and made the transaction easy! Working with Alan and Alex could not have been easier, and Din in finance made everything a breeze. They overnighted paper work to us, and were able to pick me up from the airport and drove me to the dealership. Even with a 2 hour flight delay they were more than happy to accommodate! I would not hesitate to recommend this dealership to anyone from any corner of the country! These guys make buying a car easy and they aren't your typical car salesmen, They actually care! A+++
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nathan, we're delighted to hear that Alan, Alex, and Din made your experience with McGrath Volvo Cars Barrington so seamless. Thanks for the glowing recommendation! Safe travels in your new XC90!
DO NOT BUY A USED CAR HERE!
DO NOT BUY A USED CAR HERE! First, Alan our salesman was great to work with, he’s a really good man. Sadly our experience here outside of Alan was awful. This is the first time I have ever left a review on anything, but as a business owner myself I want people to know this story. We agreed on a price for a 2020 Pacifica online, showed up, test drove it with Alan, loved the van but heard some loud noises as we drove it. This was my first mistake, any noise on a car means something is wrong. Alan checked with the service team who checked the service records and assured us everything was great, and that they would check on the noises as they got it ready for us to take home. I’m not a car guy and the reason I buy used at a dealership instead of a private buyer or used car shop is I believe they have good reputations and good service. Second mistake. Less than 3 weeks after we buy the van I took it to my mechanic (which I should’ve done before I bought it, but again expected McGrath was honest and good with their service - Third Mistake) to get the transmission fluid flushed as preventative care since the van had about 80k miles. My mechanic did the flush but called me about the fact that there were loud noises (I didn’t even mention these to him) coming from bad wheel bearings on the front 2 wheels and a bad clutch on the A/C compressor, both noises a car novice like me even heard. I called McGrath and after first telling me sorry you’re out of luck they then said bring it in Monday and we will work it out. I was there today for over 2 hours and another 2 hr round trip and what a complete waste of my time. I was told they still couldn’t hear the noises and offered me a tire rotation because maybe it was the road noise. I showed them my mechanics estimates and also mentioned how we had discussed these noises with Alan from the beginning (which he would corroborate). So I spent $26k on a van that less than 3 weeks later I am putting $2,500 into because of either dishonest business or incompetence, has to be one or the other. I’m leaning towards dishonest since my mechanic easily pin pointed the noises we originally heard (and again we didn’t even ask him to) and after 3 times (my wife discussed with McGrath as well) they still can’t hear the noise issues. I bet if we bought this car at another dealership they would’ve definitely found the issues wrong with it and then some. Stay away from McGrath Volvo and I would stay away from McGrath period if this is the type of business one of their dealerships does.
DO NOT BUY A USED CAR HERE!
DO NOT BUY A USED CAR HERE! First, Alan our salesman was great to work with, he’s a really good man. Sadly our experience here outside of Alan was awful. This is the first time I have ever left a review on anything, but as a business owner myself I want people to know this story. We agreed on a price for a 2020 Pacifica online, showed up, test drove it with Alan, loved the van but heard some loud noises as we drove it. This was my first mistake, any noise on a car means something is wrong. Alan checked with the service team who checked the service records and assured us everything was great, and that they would check on the noises as they got it ready for us to take home. I’m not a car guy and the reason I buy used at a dealership instead of a private buyer or used car shop is I believe they have good reputations and good service. Second mistake. Less than 3 weeks after we buy the van I took it to my mechanic (which I should’ve done before I bought it, but again expected McGrath was honest and good with their service - Third Mistake) to get the transmission fluid flushed as preventative care since the van had about 80k miles. My mechanic did the flush but called me about the fact that there were loud noises (I didn’t even mention these to him) coming from bad wheel bearings on the front 2 wheels and a bad clutch on the A/C compressor, both noises a car novice like me even heard. I called McGrath and after first telling me sorry you’re out of luck they then said bring it in Monday and we will work it out. I was there today for over 2 hours and another 2 hr round trip and what a complete waste of my time. I was told they still couldn’t hear the noises and offered me a tire rotation because maybe it was the road noise. I showed them my mechanics estimates and also mentioned how we had discussed these noises with Alan from the beginning (which he would corroborate). So I spent $26k on a van that less than 3 weeks later I am putting $2,500 into because of either dishonest business or incompetence, has to be one or the other. I’m leaning towards dishonest since my mechanic easily pin pointed the noises we originally heard (and again we didn’t even ask him to) and after 3 times (my wife discussed with McGrath as well) they still can’t hear the noise issues. I bet if we bought this car at another dealership they would’ve definitely found the issues wrong with it and then some. Stay away from McGrath Volvo and I would stay away from McGrath period if this is the type of business one of their dealerships does.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Derek, Alex and Dean were polite, professional and helped
Derek, Alex and Dean were polite, professional and helped guide us through the buying experience. We highly recommend this dealership.
Derek, Alex and Dean were polite, professional and helped
Derek, Alex and Dean were polite, professional and helped guide us through the buying experience. We highly recommend this dealership.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi RM! We're glad to know that Derek, Alex, and Dean from our team at McGrath Volvo Cars Barrington provided you with a great buying experience! Your recommendation means the world to us. Safe travels in your car!
Great experience buying a certified Volvo here.
Great experience buying a certified Volvo here. We worked with Derrick who was awesome! Helpful, knowledgeable and friendly without being aggressive or pushy. The whole team there were great to work with!
Great experience buying a certified Volvo here.
Great experience buying a certified Volvo here. We worked with Derrick who was awesome! Helpful, knowledgeable and friendly without being aggressive or pushy. The whole team there were great to work with!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Deb, we're delighted to know that Derrick and our team at McGrath Volvo Cars Barrington provided you with a great car buying experience. We appreciate your feedback!
Great service!
Great service! Staff is friendly and professional! They are also open on Sundays for service which is very convenient.
Great service!
Great service! Staff is friendly and professional! They are also open on Sundays for service which is very convenient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know you found our Sunday service hours convenient and the team friendly at McGrath Volvo Cars Barrington. Thanks for sharing your experience! - McGrath Volvo Cars Barrington
I recently had the pleasure of working with Alan at
I recently had the pleasure of working with Alan at McGrath Volvo and I must say, the experience exceeded my expectations. Alan's professionalism, knowledge, and affable nature made the car-buying process a breeze.From the moment I stepped onto the lot, Alan greeted me warmly and patiently listened to my requirements. He demonstrated an impressive depth of knowledge about the various models available, providing valuable insights that helped me make an informed decision.What truly stood out was Alan's professionalism throughout the entire process. He was attentive to my needs, never pushy, and always focused on finding the right vehicle for me. His dedication to customer satisfaction was evident, as he went above and beyond to ensure that I was completely satisfied with my purchase.Furthermore, Alan's friendly demeanor and approachable attitude made the experience enjoyable. He took the time to answer all of my questions, addressing any concerns I had with patience and clarity.In conclusion, I highly recommend Alan to anyone in search of a reliable and trustworthy car salesman. His professionalism, knowledge, and exceptional customer service set him apart, and I would not hesitate to work with him again in the future. Thank you, Alan, for making my car-buying experience a memorable one. Time to ride my XC90!!!
I recently had the pleasure of working with Alan at
I recently had the pleasure of working with Alan at McGrath Volvo and I must say, the experience exceeded my expectations. Alan's professionalism, knowledge, and affable nature made the car-buying process a breeze.From the moment I stepped onto the lot, Alan greeted me warmly and patiently listened to my requirements. He demonstrated an impressive depth of knowledge about the various models available, providing valuable insights that helped me make an informed decision.What truly stood out was Alan's professionalism throughout the entire process. He was attentive to my needs, never pushy, and always focused on finding the right vehicle for me. His dedication to customer satisfaction was evident, as he went above and beyond to ensure that I was completely satisfied with my purchase.Furthermore, Alan's friendly demeanor and approachable attitude made the experience enjoyable. He took the time to answer all of my questions, addressing any concerns I had with patience and clarity.In conclusion, I highly recommend Alan to anyone in search of a reliable and trustworthy car salesman. His professionalism, knowledge, and exceptional customer service set him apart, and I would not hesitate to work with him again in the future. Thank you, Alan, for making my car-buying experience a memorable one. Time to ride my XC90!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Yosh! We're so glad to know that Alan made your car-buying experience at McGrath Volvo Cars Barrington a memorable one! It's wonderful to learn how he was able to meet and exceed your expectations. Enjoy the ride in your Volvo XC90, we'll be here if you need anything else in the future!
I bought a car from Alan and my experience was really
I bought a car from Alan and my experience was really good I highly recommend buying your next car here at McGrath Volvo in Barrington.
I bought a car from Alan and my experience was really
I bought a car from Alan and my experience was really good I highly recommend buying your next car here at McGrath Volvo in Barrington.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Juan, we're glad to know you had a great experience with Alan at McGrath Volvo Cars Barrington. Thanks for the recommendation and enjoy your new car!
Great sales experience and they even picked up my car for
Great sales experience and they even picked up my car for service 10/10 recommend!
Great sales experience and they even picked up my car for
Great sales experience and they even picked up my car for service 10/10 recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Demetrius - Your feedback is much appreciated! Thank you for supporting McGrath Volvo Cars Barrington.