BOB PION BUICK GMC

I had an outstanding experience at Bob Pion GMC in Chicopee! Kyle, my salesperson, made the entire process smooth and stress-free. He catered to everything I needed, ensuring the deal and delivery were completed quickly and efficiently. Sarah in finance was equally fantastic, guiding me through the paperwork seamlessly and ensuring all my questions were answered. I got a great price for my trade-in and an amazing deal on my new 2023 Hummer 3X! The team truly went above and beyond to make this transaction a breeze. If you’re looking for a dealership that values your time, offers competitive prices, and provides exceptional service, I highly recommend Bob Pion GMC. Ask for Kyle and Sarah—they’ll take great care of you!

I've purchased two brand new trucks from Bob Pion and was initially thrilled with the offer of free services for the first few maintenance visits. However, my excitement quickly turned to frustration. Despite the promise of free services, they consistently schedule my oil changes and other maintenance appointments months out. This delay essentially makes the free services unusable when you actually need them. It's disappointing to see a reputable dealer use such tactics to avoid fulfilling their commitments. I expected better customer service and integrity from Bob Pion.

Great experience, fair price, a couple minor things were immediately addressed. Very happy with the dealership and Ric Thereso the salesperson.

Thank you Bob pion for servicing my car! It was quick and my service advisor Kyle small was very informative and easy to talk to. I will be back again.

The staff up at the dealership was professional, courteous, and very knowledgeable of the whole process and the product. They made my car buying Experience extremely easy. Tom and his staff made me feel like we were family! I would definitely do business with them again and referral all my friends and family.

Buying a car was an overwhelming feeling that I put off until I stopped into Bob Pion’s! I was greeted with a friendly salesman who welcomed me into the showroom and offered a tour of the dealership to start! I test drove a few vehicles and I asked a lot questions; all of my questions were answered! The business manager spent time reviewing all of my purchasing options and set up the best time for me to pick up my new car! What a great experience! Thank you

Salesperson was supposed to follow up with me with information on trade and prices and didn’t. I called them back and they said they needed a few days and it has been a week. Still nothing.

Very Happy! I recently purchased a Cadillac XT4 from Bob Pion in Chicopee. My salesman, Ric Tereso, was very helpful and made the sale a smooth one. After the purchase I did have a problem with the car within two weeks and it was in their repair shop for 10 days with some type of electrical failure. Needless to say I was not happy, but Bob Pion did provide me a vehicle to use for the entire time so I wasn't without transportation. Joe in repair kept me updated daily as to the situation, even though I was probably difficult to deal with! The problem was within the circuitry so was difficult to diagnose. I was quite leery about taking the vehicle back since at that point I did not think it to be reliable, but Sara worked with me to extend my warranty a bit so that I would feel more comfortable with the car. Problems do arise with auto purchases from time-to-time, but to me it is how the dealer handles the problem that makes the difference. I am very happy with how Sara and Ric handled things and am very pleased with my Cadillac!! Thanks very much for going above and beyond to work with me!!

I recently had the unfortunate experience of purchasing a vehicle from Bob Pion Used Cars, and let me tell you, it was an absolute nightmare from start to finish. Here's why I wouldn't wish this ordeal on my worst enemy: Deceptive Advertising: The car I saw online looked pristine, but when I arrived at the dealership, it was a completely different story. The photos must have been taken during the Mesozoic era because the car on the lot was a rusty, dented mess. Unhelpful Staff: The salesperson who "helped" me seemed more interested in their phone than actually assisting me. When I asked about the car's history, they mumbled something about it being "clean" but couldn't provide any concrete details. It felt like they were trying to rush me into a sale without addressing my concerns. Hidden Fees Galore: Just when I thought things couldn't get worse, I was hit with a barrage of hidden fees at the last minute. There were charges for everything from "vehicle preparation" to "documentation," and they conveniently forgot to mention any of this beforehand. It felt like highway robbery. Shoddy Repairs: To add insult to injury, the car started having problems as soon as I drove it off the lot. Turns out, Bob Pion Used Cars' idea of "inspection and maintenance" is just a quick spray of air freshener and a pat on the back. I had to spend a small fortune at a reputable mechanic just to make the car roadworthy. Nonexistent Customer Service: When I tried to reach out to the dealership to address these issues, I was met with radio silence. Emails went unanswered, phone calls were ignored, and it felt like they had washed their hands of me as soon as they got my money. In conclusion, save yourself the headache and steer clear of Bob Pion Used Cars. Their shady practices, unprofessional staff, and subpar vehicles make them a prime example of everything that's wrong with the used car industry. Trust me, you're better off walking than giving them a single cent of your hard-earned money.

I have never been more offended by a car salesman. As an educated woman with numerous experiences purchasing vehicles, I have been fortunate to have never felt like I was being spoken down to….until I went to this dealership. The salesman felt compelled to “educate” me about technology. I explained that I understand technology very well and then he accused me of getting angry. I thanked him and went on my way. I will never return.