BOB PION BUICK GMC

BE CAUTIOUS IF BUYING USED VEHICLE!!! My husband purchased a used truck from this dealership and we were told the truck was like new even though it was 10 years old as it ONLY HAD 48130 miles on it. After driving this truck less than 5000 miles the head gasket failed and needs to be replaced. Of course we know we purchased a used vehicle, but this used truck was only being used as a second vehicle driven less than 5 miles a day AND we paid $40000 for it. A Duramax 3500 should not have a head gasket issue at ONLY 50000 miles regardless of the year of the vehicle. The sales manager responded to our email stating it was too old and normally they wouldn't even had sold such an old vehicle?? What they didn't have a problem collecting the $40k. Be careful, the customer service up front during the sale was fine but the follow-up NOT SO GREAT. I will say our salesman John was fantastic and I have no doubt he would of had a better response than Sara the sales manager.

I am still searching for a good thing. Personally, I see a disconnect with sales and service. I have been struggling with service as I have not been able to get in for anything in under a two-week period. Have had quite a number of reasons to make appointments and have been disappointed in that one makes the appointment, brings in the car. It is kept most of the day, then one is told parts are ordered to fix the problem. It bothers me that parts are not in stock and a second trip has always been necessary for me. It started as a joke that I plan my life around taking my car in for necessary work. It is no longer amusing in any way.

Great people to deal with, from Sterling the salesman to Chris the finance guy, made my experiance great

I went to this location to look at a truck and spoke with John (great salesman) went through all negotiations and ended up purchasing truck. They have you fill out a form of promises between you and the dealer for the sale to finalize and sign this document. Everything from financing to downpayment were agreed upon and done. Talked with John for a couple days to figure out when we would get the truck registered. The day comes to register the truck and I’m then told that I would owe MORE money after everything is already signed and the truck was registered. Chris the Bussiness manager did not calculate taxes correctly for my state and told me that I would have to pay the amount or it would come out of John (the salesman) pocket even when John had no part of the paperwork. Mistakes happen but after my paperwork is signed stating what I would pay and then telling me if I don’t pay the extra for a mistake that you made then you would take it out of the pocket from the salesman is something I never thought I’d hear from dealership.

I had an outstanding experience at Bob Pion GMC in Chicopee! Kyle, my salesperson, made the entire process smooth and stress-free. He catered to everything I needed, ensuring the deal and delivery were completed quickly and efficiently. Sarah in finance was equally fantastic, guiding me through the paperwork seamlessly and ensuring all my questions were answered. I got a great price for my trade-in and an amazing deal on my new 2023 Hummer 3X! The team truly went above and beyond to make this transaction a breeze. If you’re looking for a dealership that values your time, offers competitive prices, and provides exceptional service, I highly recommend Bob Pion GMC. Ask for Kyle and Sarah—they’ll take great care of you!

I've purchased two brand new trucks from Bob Pion and was initially thrilled with the offer of free services for the first few maintenance visits. However, my excitement quickly turned to frustration. Despite the promise of free services, they consistently schedule my oil changes and other maintenance appointments months out. This delay essentially makes the free services unusable when you actually need them. It's disappointing to see a reputable dealer use such tactics to avoid fulfilling their commitments. I expected better customer service and integrity from Bob Pion.

Great experience, fair price, a couple minor things were immediately addressed. Very happy with the dealership and Ric Thereso the salesperson.

Thank you Bob pion for servicing my car! It was quick and my service advisor Kyle small was very informative and easy to talk to. I will be back again.

The staff up at the dealership was professional, courteous, and very knowledgeable of the whole process and the product. They made my car buying Experience extremely easy. Tom and his staff made me feel like we were family! I would definitely do business with them again and referral all my friends and family.

Buying a car was an overwhelming feeling that I put off until I stopped into Bob Pion’s! I was greeted with a friendly salesman who welcomed me into the showroom and offered a tour of the dealership to start! I test drove a few vehicles and I asked a lot questions; all of my questions were answered! The business manager spent time reviewing all of my purchasing options and set up the best time for me to pick up my new car! What a great experience! Thank you