Reviews
Great attention to detail and a very professional service center that communicates well with the customer during the work being done
Great attention to detail and a very professional service center that communicates well with the customer during the work being done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service from writers to technicians to managers they explain everything from start to finish
Great service from writers to technicians to managers they explain everything from start to finish
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The technician is an asset to your company. He’s performed service multiple times and has always been prompt, professional and an excellent communicator.
The technician is an asset to your company. He’s performed service multiple times and has always been prompt, professional and an excellent communicator.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review! We are glad that the team took great care of you!
The gentleman that took me in was pleasant. I came in for an oil change and was then told I needed rear brakes. When I asked how long it would take, I was told 45 minutes. It took approximately double that time and unsure why my brakes were brought up on a routine oil change
The gentleman that took me in was pleasant. I came in for an oil change and was then told I needed rear brakes. When I asked how long it would take, I was told 45 minutes. It took approximately double that time and unsure why my brakes were brought up on a routine oil change
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Incredible. Will ONLY come here and recommend here Easy, fast and very friendly. Easy experience
Incredible. Will ONLY come here and recommend here Easy, fast and very friendly. Easy experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that Amanda was helpful and friendly! Thank you for your kind words!
Overall good My experience was overall good. They finished the job within a timely fashion
Overall good My experience was overall good. They finished the job within a timely fashion
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your service needs Robert! We look forward to assisting you again and hopefully earning that 5 star!
I was very pleased with the service provided, he was very quick and explained everything he was going to do
I was very pleased with the service provided, he was very quick and explained everything he was going to do
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that you had a great mobile service experience with Jack Madden Ford!
We decided to trade in our Expedition and purchase a new one. Toby Macort made our buying experience with Ford a pleasure! He was professional, very approachable and honest and we felt that he genuinely wanted to help us make our experience a great one!
We decided to trade in our Expedition and purchase a new one. Toby Macort made our buying experience with Ford a pleasure! He was professional, very approachable and honest and we felt that he genuinely wanted to help us make our experience a great one!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that Toby was helpful to your car buying experience and hope that you love your new Ford! We will relay the kind words!
Not up front and transparent Provided minimal paperwork on the vehicle even though it was a brand new lease from Jack Madden to a customer who then traded it in
Not up front and transparent Provided minimal paperwork on the vehicle even though it was a brand new lease from Jack Madden to a customer who then traded it in
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
To whom it may concern, we would be glad to look into this issue further but need some more details. To start off we never hide information on our vehicles that we are selling, so much so that we offer car faxs on every vehicle along with detailed information on safety checks to our used vehicles upon request. If you could please call 781-762-4200 and ask for Dylan we would be glad to look into it.
Nice people and i was in and out very fast and they did good work
Nice people and i was in and out very fast and they did good work
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us a review Jared! We are so glad that Isabella took great care of you!