Jack Madden Ford

I agree with a few other reviews here. It' very hard to get a straight answer for a trade in value. I went in with every intention of buying a used car... I saw on their website. When I asked how much I could get for my car the sales person said they couldn't give me the value until we made a deal on a car. ????? makes no sense. They he began asking me how much I owe on my car and he could probably give me a "couple thousand" for it. Book value was $9,500. Madden - why do you make it so hard? After 20 min there I had to go home and shower because of the BS being thrown around.

Leo Kerivan and Brittany Stevens combined efforts, provided the most comfortable car buying experience my wife and I have had. They made it easy to understand... the entire process . I picked out, test drove, competed the financial and drove my new purchase home in around 4 -5 hours.

Best Ford Dealership I have been to in 19 years. Stop in and see Mark Diamond! Excellent Sales Rep! Kuddos to Mark, Sales Mgr. Les and Dillon in Finance!

This place is a SCAM. I could talk about how rude their customer support team is or perhaps how snarky they are when you are trying to get a quote. But,... I’d like to focus on the fact that they are liars. I made them an offer for a car in writing. They respond “My Boss says he would like to do the Deal…. But he has to see the [trade in].” Great! I drive in they evaluate the trade in and give me exactly what I was asking for but, the price was $5000 over the deal they said they would do. Called out the sales manager Sean and his response was “I never agreed to anything!” A representative of your company did. Basically they are performing a horrendous bait and switch. They lie to get you in the door and then don’t offer their claims. I have been to multiple dealers and purchased multiple cars. A surprise $500 document fee? Annoying but ok. $5000 extra out the door? I’m willing to bet their sales manager has a get people in the door quota so he is willing to misrepresent to meet it. Do yourself a favor and avoid them at all costs!

Don't waste your time shopping here. They play the classic used car sales games. The used car sales manager is a phantom. I couldn't get the answer... to the value of my trade Thursday night because he went home for the evening at 7 PM. I couldn't get my salesperson to answer texts or emails on Friday with the value of the trade. Initially said he needed to speak with used car salesman, but he was at the auction and didn't know when the manager would be coming in. Salesperson left me a message 30 minutes before they closed to call him. I called salesperson Saturday morning and was told I couldn't get the value of my trade over the phone, I had to go in person to the dealership again to get the answer. I reminded the salesperson that I was already there in person once and couldn't get the answer then. He refused to give me the answer over the phone. If you enjoy used car sales games, this is the place for you.

Sean and Brittany did great job respecting my budget easy process give me a fair deal , very happy with this experience great independent dealer

One of the best car buying experiences we have had. Brittany was excellent, knowledgeable, and gave the best demo with attention to every detail, and... certainly was not pushy (which is a criticism I have had with other dealerships). An all around enjoyable experience....wonderful interactions with the sales manager, finance manager and Jack Madden. Beautiful new service facility with exceptionally friendly staff. We will be back.

I had leased it out of state originally, before we moved to Massachusetts! I had done all kinds of research online and everything pointed me toward Jack... Madden! My salesman Jay was the utmost most respectful and knowledgeable person I have EVER worked with

I leased my first edge from Jack Madden Ford almost 3 years ago! I was very particular on wanting almost the exact same edge! I met Jay who did an amazing... job and knew everything my last salesman didn’t about the edge!

I came in off a used explorer I saw online. Paul Fiorenza was my salesman and took great care of me the whole way through. Everyone should go see these... guys at jack madden ford.