Reviews
Misleading price to divert customers to their
Misleading price to divert customers to their website/dealership. Upon contacting they say accidently my manager missed last digit which actually makes it 10times of their price.
Misleading price to divert customers to their
Misleading price to divert customers to their website/dealership. Upon contacting they say accidently my manager missed last digit which actually makes it 10times of their price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. We understand your frustration regarding the pricing issue you experienced with the vehicle you were interested in. We strive to provide accurate information and appreciate you bringing this to our attention. If there is anything else you would like to discuss, please reach out to us directly. Your feedback helps us improve and meet our customers' expectations. Sincerely, Cole Buick GMC Cadillac Team
Everyone was so friendly and very helpful especially the
Everyone was so friendly and very helpful especially the check in gal. She went above and beyond
Everyone was so friendly and very helpful especially the
Everyone was so friendly and very helpful especially the check in gal. She went above and beyond
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I recently purchased a 2021 Acadia from here and worked
I recently purchased a 2021 Acadia from here and worked with Joe B and Jacob D and they were very awesome to work with. Very patient ,welcoming, informative and basically made me feel at ease. They both made sure I was getting the best offer I could while getting what I wanted. Pleasure doing business with both a of them and I will be a repeat customer as my mom was. Thanks again guys!
I recently purchased a 2021 Acadia from here and worked
I recently purchased a 2021 Acadia from here and worked with Joe B and Jacob D and they were very awesome to work with. Very patient ,welcoming, informative and basically made me feel at ease. They both made sure I was getting the best offer I could while getting what I wanted. Pleasure doing business with both a of them and I will be a repeat customer as my mom was. Thanks again guys!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerri, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Joe and Jacob went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Cole Buick GMC Cadillac Team
I recently purchased a 2021 Acadia from here and worked
I recently purchased a 2021 Acadia from here and worked with Joe B and Jacob D and they were very awesome to work with. Very patient ,welcoming, informative and basically made me feel at ease. They both made sure I was getting the best offer I could while getting what I wanted. Pleasure doing business with both a of them and I will be a repeat customer as my mom was. Thanks again guys!
I recently purchased a 2021 Acadia from here and worked
I recently purchased a 2021 Acadia from here and worked with Joe B and Jacob D and they were very awesome to work with. Very patient ,welcoming, informative and basically made me feel at ease. They both made sure I was getting the best offer I could while getting what I wanted. Pleasure doing business with both a of them and I will be a repeat customer as my mom was. Thanks again guys!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerri, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Love Charles speed when I need to purchase a new vehicle.
Love Charles speed when I need to purchase a new vehicle. Very kind! The service department Customer service staff are rude and make you not want to get your car serviced there. There is a definite need to retrain or hire new polite staff. No deserves the attitude. Avoid Hannah in the service department!
Love Charles speed when I need to purchase a new vehicle.
Love Charles speed when I need to purchase a new vehicle. Very kind! The service department Customer service staff are rude and make you not want to get your car serviced there. There is a definite need to retrain or hire new polite staff. No deserves the attitude. Avoid Hannah in the service department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (269) 906-9038 to discuss your concerns, as your satisfaction is of utmost importance to us.
Caseworker
Helpful and nice. Told me how much it would cost and the wait time. Would recommend friends and family
Caseworker
Helpful and nice. Told me how much it would cost and the wait time. Would recommend friends and family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Cole Buick GMC Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Cole Buick GMC Cadillac Team
Awesome and attentive, thorough and thoughtful.
Awesome and attentive, thorough and thoughtful. Happy we went with them. Aalice and the techs there were very helpful and considerate to our needs
Awesome and attentive, thorough and thoughtful.
Awesome and attentive, thorough and thoughtful. Happy we went with them. Aalice and the techs there were very helpful and considerate to our needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cole Buick Service Department
The Service was what I expected. They were very professional.
Cole Buick Service Department
The Service was what I expected. They were very professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Huston, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Thank you
Great service thank you to you and your dealer. Joe is great to work with and willing to help and go the extra mile. They turned around a not so good experience to a great one. Thx to the team
Thank you
Great service thank you to you and your dealer. Joe is great to work with and willing to help and go the extra mile. They turned around a not so good experience to a great one. Thx to the team
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dereck , thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Cole Buick GMC Cadillac Team
Horrible buying experience
Horrible buying experience. We all know new car availability was limited due to the pandemic and computer chip problems. I was willing to be patient and had been working with Neal for several months. He knew what I was looking for. Neil called me after hours on a Friday evening stating he had found a car exactly fitting my description. Although not new, it was a dealer car with only 4,000 miles on it. I told him I was definitely interested. He informed me he was not working on Saturday but that I could go to the dealership and any salesperson could handle the transaction, just tell them that I "was working with Neal on it" and they would take care of me. I arrived the dealership just 15 minutes after opening and right away a salesperson approached. I informed him what I was there for but much to my surprise he told me he thought another salesman had a buyer already in his office making a deal on that vehicle. He asked him to come talk with us to get the details. He said it was true and that buyer drove all the way from Detroit to buy the vehicle. He then became quite "giddy" explaining that there was also a second buyer and that the two of them had gotten into a "bidding war" for the vehicle. He looked at me and said " your welcome to make a bid as the highest bidder will drive the vehicle home." I stated I realized I would have to pay sticker price and Neal had already told me what it was and I came here prepared to pay that amount, but I will not enter into a bidding war for it. The salesman walked away laughing and stated "then you have already been outbid for the car!" I hung around a while to hear the end result and learned the Detroit buyer had paid $2500 over the sticker price! I went home without the car and completely dejected, frustrated and frankly pissed off over the sales philosophy of this dealership. Will never do business with them! I continued my auto search and a short time later found my vehicle at a competitor dealership at a fair price.
Horrible buying experience
Horrible buying experience. We all know new car availability was limited due to the pandemic and computer chip problems. I was willing to be patient and had been working with Neal for several months. He knew what I was looking for. Neil called me after hours on a Friday evening stating he had found a car exactly fitting my description. Although not new, it was a dealer car with only 4,000 miles on it. I told him I was definitely interested. He informed me he was not working on Saturday but that I could go to the dealership and any salesperson could handle the transaction, just tell them that I "was working with Neal on it" and they would take care of me. I arrived the dealership just 15 minutes after opening and right away a salesperson approached. I informed him what I was there for but much to my surprise he told me he thought another salesman had a buyer already in his office making a deal on that vehicle. He asked him to come talk with us to get the details. He said it was true and that buyer drove all the way from Detroit to buy the vehicle. He then became quite "giddy" explaining that there was also a second buyer and that the two of them had gotten into a "bidding war" for the vehicle. He looked at me and said " your welcome to make a bid as the highest bidder will drive the vehicle home." I stated I realized I would have to pay sticker price and Neal had already told me what it was and I came here prepared to pay that amount, but I will not enter into a bidding war for it. The salesman walked away laughing and stated "then you have already been outbid for the car!" I hung around a while to hear the end result and learned the Detroit buyer had paid $2500 over the sticker price! I went home without the car and completely dejected, frustrated and frankly pissed off over the sales philosophy of this dealership. Will never do business with them! I continued my auto search and a short time later found my vehicle at a competitor dealership at a fair price.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate your honest review Tom. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I know it is frustrating for customers, and dealers alike, dealing with more demand than there is supply. We are constantly dealing with situations like this, where there are multiple customers trying to purchase one available vehicle. We are making every effort possible to avoid frustrating or upsetting our customers. Thank you for the opportunity Tom. We are pleased to hear that you were able to find your vehicle elsewhere.