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Cole Buick GMC Cadillac

(314 reviews)
Visit Cole Buick GMC Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–6:00pm 7:30am–4:30pm
Wednesday 9:00am–8:00pm 7:30am–4:30pm
Thursday 9:00am–6:00pm 7:30am–4:30pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (269) 359-4128 (269) 359-4128
Used (269) 679-6098 (269) 679-6098
Service (269) 679-6045 (269) 679-6045

Inventory

See all 232 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2007.
Kalamazoo & Portage Region GM Dealers - Cole Buick GMC Cadillac

Cole Buick GMC Cadillac is proud to serve the Kalamazoo Battle Creek Richland and Portage MI region with quality GM vehicles and a wide variety of new and used cars. With models like the LaCrosse Lucerne Enclave CTS Escalade Envoy Yukon we have something for every taste and every need. Come visit us to see our vehicles and take one for a test drive.
"Everything You Want Cole's Got It"

Service center

Phone number (269) 679-6045

Service hours

Monday
7:30am–8:00pm
Tuesday
7:30am–4:30pm
Wednesday
7:30am–4:30pm
Thursday
7:30am–4:30pm
Friday
7:30am–4:30pm
Saturday
Closed
Sunday
Closed

Reviews

(314 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cole Buick GMC Cadillac from DealerRater.

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Took my new XT 5 in for its first check up.

Took my new XT 5 in for its first check up. Had a planned vacation in a week or so, so it was great timing. They were very busy and it took 3 hrs for the check up We took off on our vacation and made it just South of Traverse City, when a tire came loose and sheared the lugs. We were on the expressway ( highway) and barely made it over I hadn’t been stranded since college (30 years ago) and with that, and the danger to my family, I almost panicked I called TC Cadillac ( Sera-?) and they were wonderful, even sent someone out to help. They put out the effort to get my car out within 24 hrs. Thank you and suggested i in call my dealership upon return home I called them thinking maybe I should have it double checked. The service manager called back, and I hardly had a chance to get a word in. She blamed thieves, and every other excuse The Car was in my garage. I didn’t expect an apology, (legal) but out of consent , maybe an offer to check just in case. Very poor regard If you value your family’s safety, you need a mechanic you can trust I am not confident this is the place

Took my new XT 5 in for its first check up.

Took my new XT 5 in for its first check up. Had a planned vacation in a week or so, so it was great timing. They were very busy and it took 3 hrs for the check up We took off on our vacation and made it just South of Traverse City, when a tire came loose and sheared the lugs. We were on the expressway ( highway) and barely made it over I hadn’t been stranded since college (30 years ago) and with that, and the danger to my family, I almost panicked I called TC Cadillac ( Sera-?) and they were wonderful, even sent someone out to help. They put out the effort to get my car out within 24 hrs. Thank you and suggested i in call my dealership upon return home I called them thinking maybe I should have it double checked. The service manager called back, and I hardly had a chance to get a word in. She blamed thieves, and every other excuse The Car was in my garage. I didn’t expect an apology, (legal) but out of consent , maybe an offer to check just in case. Very poor regard If you value your family’s safety, you need a mechanic you can trust I am not confident this is the place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Our salesman Neil was very professional and knowledgeable

Our salesman Neil was very professional and knowledgeable of the truck that we were interested in. Neil’s relentless patience earned him a large sale. We appreciate all he has done for us. Brian & Vickie Lietzau

Our salesman Neil was very professional and knowledgeable

Our salesman Neil was very professional and knowledgeable of the truck that we were interested in. Neil’s relentless patience earned him a large sale. We appreciate all he has done for us. Brian & Vickie Lietzau

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Good service but expensive.

Good service but expensive. Maintenance list thorough and reviewed with me. Extensive work was more expensive than I was prepared fot

Good service but expensive.

Good service but expensive. Maintenance list thorough and reviewed with me. Extensive work was more expensive than I was prepared fot

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Service, great people serving with a smile.

Great Service, great people serving with a smile. I would bring all my cars to do the service.

Great Service, great people serving with a smile.

Great Service, great people serving with a smile. I would bring all my cars to do the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Misleading price to divert customers to their

Misleading price to divert customers to their website/dealership. Upon contacting they say accidently my manager missed last digit which actually makes it 10times of their price.

Misleading price to divert customers to their

Misleading price to divert customers to their website/dealership. Upon contacting they say accidently my manager missed last digit which actually makes it 10times of their price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your feedback. We understand your frustration regarding the pricing issue you experienced with the vehicle you were interested in. We strive to provide accurate information and appreciate you bringing this to our attention. If there is anything else you would like to discuss, please reach out to us directly. Your feedback helps us improve and meet our customers' expectations. Sincerely, Cole Buick GMC Cadillac Team

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Everyone was so friendly and very helpful especially the

Everyone was so friendly and very helpful especially the check in gal. She went above and beyond

Everyone was so friendly and very helpful especially the

Everyone was so friendly and very helpful especially the check in gal. She went above and beyond

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I recently purchased a 2021 Acadia from here and worked

I recently purchased a 2021 Acadia from here and worked with Joe B and Jacob D and they were very awesome to work with. Very patient ,welcoming, informative and basically made me feel at ease. They both made sure I was getting the best offer I could while getting what I wanted. Pleasure doing business with both a of them and I will be a repeat customer as my mom was. Thanks again guys!

I recently purchased a 2021 Acadia from here and worked

I recently purchased a 2021 Acadia from here and worked with Joe B and Jacob D and they were very awesome to work with. Very patient ,welcoming, informative and basically made me feel at ease. They both made sure I was getting the best offer I could while getting what I wanted. Pleasure doing business with both a of them and I will be a repeat customer as my mom was. Thanks again guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jerri, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Joe and Jacob went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Cole Buick GMC Cadillac Team

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I recently purchased a 2021 Acadia from here and worked

I recently purchased a 2021 Acadia from here and worked with Joe B and Jacob D and they were very awesome to work with. Very patient ,welcoming, informative and basically made me feel at ease. They both made sure I was getting the best offer I could while getting what I wanted. Pleasure doing business with both a of them and I will be a repeat customer as my mom was. Thanks again guys!

I recently purchased a 2021 Acadia from here and worked

I recently purchased a 2021 Acadia from here and worked with Joe B and Jacob D and they were very awesome to work with. Very patient ,welcoming, informative and basically made me feel at ease. They both made sure I was getting the best offer I could while getting what I wanted. Pleasure doing business with both a of them and I will be a repeat customer as my mom was. Thanks again guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jerri, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!

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Love Charles speed when I need to purchase a new vehicle.

Love Charles speed when I need to purchase a new vehicle. Very kind! The service department Customer service staff are rude and make you not want to get your car serviced there. There is a definite need to retrain or hire new polite staff. No deserves the attitude. Avoid Hannah in the service department!

Love Charles speed when I need to purchase a new vehicle.

Love Charles speed when I need to purchase a new vehicle. Very kind! The service department Customer service staff are rude and make you not want to get your car serviced there. There is a definite need to retrain or hire new polite staff. No deserves the attitude. Avoid Hannah in the service department!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (269) 906-9038 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Caseworker

Helpful and nice. Told me how much it would cost and the wait time. Would recommend friends and family

Caseworker

Helpful and nice. Told me how much it would cost and the wait time. Would recommend friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We cannot thank you enough for your wonderful review of Cole Buick GMC Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Cole Buick GMC Cadillac Team

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