Hines Park Lincoln

Wasted my time with cars not on the lot. Messaged about two cars. Both weren't even available for purchase. Felt like a bait and switch to get my info to the bother me about buying something else. Don't waste your time.

I gave a 4 Star Rating because of Used Car Salesperson Jameds My name is Pamela and it is my hope that my complaint/concern reaches the owner of Hines Park Lincoln of Plymouth, MI. I visited your dealership on Monday, April 07, 2025, with the hope of purchasing a preowned certified Lincoln Nautilus. I met with salesperson James of Preowned vehicles. James was courteous and patient while assisting me with locating the Lincoln Nautilus of my specifications. I desire to purchase a Lincoln Nautilus that has a silver exterior and a roast colored interior in the year (s) of 2023-2025. I do have a budget of $40, 000. James showed me a 2023 Lincoln Nautilus Black Label, vehicle identification number of 2LMPJ9JP9PBL14721. This vehicle is silver with a Flight Theme interior, similar to the roast color. As I was test driving this vehicle, I instantly had to have this vehicle, my dream car. James was very transparent and explained to me that Hines Lincoln is very firm with their vehicle prices and that there is no room for negotiating and Used Car Manager Mason confirmed this. Knowing this didn't stop me from wanting to purchase this vehicle. I called the dealership and requested to speak with the Finance Manager of Used Sales. I received a call back from Mr. Mike Blackmer. I explained to Mr. Blackmer my desire to purchase this vehicle and asked if they would be willing work with me on the sales price. Mr. Blackmer explained to me the same thing that James did regarding Hines Park being firm on their pricing. I expressed to Mr. Blackmer how much I wanted this vehicle and that I could go to $50, 000, even though this was above my budget. Mr. Blackmer offered to check with James regarding checking for something within my budget but I explained how much I wanted the Lincoln Nautilus Black Label that I took for a test drive and asked if he could assist me. I explained to him that James did explain to me that there was no negotiating pricing but I figured I would still ask. Mr. Blackmer advised that he would check with Mason and give me a call back. Mr. Blackmer advised me that Mason was willing to allow the sale to be $50,000 with the stipulation that the financing would have to be handled by Lincoln and I would not be allowed to finance the vehicle through the credit union that I bank with. This had my mind racing and I said that I would complete the finance application. This did not sit well with me and to be honest it really bothered me. I was under the impression that the dealership's goal was to happily sell vehicles to the consumer and this stipulation did not make me happy. It made me feel boxed in with no option and although the saving would give me a little over a $1,000 which isn't much at all, really bothers me. This option presented to me by Mr. Blackmer made me question my moral compass and ask myself would I be able to treat a consumer the way that I was being treated if things were reversed and my answer was no, I truly wanted this vehicle but this is not a good business practice. I did some research and I know what your dealership is doing is legal but it is not right and it is not good business. I'm sure all your consumers weren't treated like I was and this is why you are successful. I just want my voice to be heard and hope that no one else is treated like I was after expressing how much I really wanted this vehicle. Thanks for reading my complaint/concern Respectfully,

Was a great purchase experience. Ashleigh my salesperson was an absolute pleasure to work with. Customer service oriented. She wanted to make you comfortable and happy. Financing was simple and easy to. I recommend looking for your next car purchase here.

This year at this dealership went from a 10 to 1 . Customer service is terrible. Was thinking about buying a new vehicle but not now . I’m going somewhere else!!!!!!

Payed for premium warranty. I need repairs so I made appointment 3 weeks ago do to service writer saying there were no loaners at that time. Now I'm being told they don't know when one will be available.pretty crappy way to do business if you ask me.

Negative experience with the service department. Had an appointment for 9:00.this morning for a check engine light, oil change and a recall. I hadn't heard any updates so at about 3:00 I texted my service adviser for an update I was told they would need to keep my car for about a week due to technician availability. I asked if i could pick up my car and bring it back when the tech was available and was told no. It would have been nice to have been notified before I left the car. Apparently, an appointment is only fmto see a service advisor and doesn't get you service. At what point was my service advisor going to notify me that it would be a week? Very dissatisfied. Will take my care elsewhere for service.

they sold me a lemon car, the used car salesman and his manager assured me that it is fixed, 2 month later, it is at the dealer for a week, same and additional issues

Sean O'Malley was a pleasure to work with and we ended up getting a great deal on a previously owned Lincoln Nautilus with less than 2,000 miles. The timing was great as the interest rate on used cars had just gone down by more than a point.

Mike Caputo was a pleasure to work with. His professionalism and genuine customer care was a breath of fresh air. I would highly recommend Hines Park Lincoln and suggest you ask for Mike Caputo!!! I love my new 2024 Lincoln Navigator Black Label and thank Mike for making the process so smooth.

I purchased a 2019 navigator September 15, 2022. I have had nothing but problems with this vehicle since I purchased it out of 2023 the vehicle has been in the shop at the expense of the dealership for six months. I will never buy another vehicle from Hines Park Lincoln soon as I receive the vehicle, I knew something was wrong with it, I had to schedule an appointment for January was the earliest day they had to get the vehicle back in I had to have the vehicle put in the shop twice for the same problem. This particular problem almost caused a major accident with my children in the car I would not recommend anyone to buy a vehicle from here, now I need brakes but the vehicle has been sitting in the shop more than I have driven it and the earliest they can get my car in is November 16. This is unfair for me to have paid $75,000 for this truck and to have all of these problems. They sold me a vehicle knowing they did not check this vehicle out and that’s unfair. Make it better