Hines Park Lincoln

Greeted right away in service Lane, very nice customer lounge area w/coffee, work stations, tv. Service staff is very professional, service advisor kept... me informed on finish time and reviewed all work completed. Always a pleasure coming to HP

DO NOT take your car here for service. This is probably one of those situations that should’ve made it to Dateline shedding light on auto repair... ripoffs. NEVER before did I encounter a dealership so determined to rip off a customer through either incompetence, arrogance, or just playing on a customer’s predicament. My son’s 2003 Lincoln LS had broken down at the side of a busy highway with a bad coolant leak. I had it towed to Hines Park Lincoln dealership about a mile down the road. The “Service Advisor” Bob Fletcher told me it would take a couple of days to be checked out but if it needed a water pump, it would have to be worked on by their heavy equipment mechanic which would take longer. I told him ok. A week later he told me the thermostat housing was cracked. I asked how much. He said a little over $1300. Seriously? I asked why so much? He said typically with the issues there’s other parts that need replacing too. I asked again, $1300? He said the repairs give them 6 hrs to complete. I then asked him what if some parts don’t need replacing? He told me “obviously we’re not going charge you for them”. I said I wanted the old parts. I authorized the repairs expecting the final cost to come in under the estimate. Did I mention they charged me $110 to “Diagnose” the problem? Anyway when I got the call that the car was ready to be picked up I inquired as to the final bill. He said it was just over what was originally quoted. Red flag!!!! When I picked up the car and paid the bill, there were no old parts in the car to be found. I asked the “Service Advisor” where were the parts? He had to go look for them. He returned with 2 bags filled with parts including the serpentine belt. I look at it and it looked fine so I asked him why was that replaced? He didn’t know and went to ask the mechanic. While he was gone, I looked over the parts and wondered why most were replaced. Hoses looked fine. Ford uses a lot of plastic pieces in their cooling system which looked fine as well. When the “Service Advisor” returned he said the mechanic said the belt was “coolant soaked”. I asked why was this other part, which happens to be plastic, replaced? He said it was “coolant soaked” as well. SERIOUSLY? Plastic that has coolant flowing through it was “coolant soaked”!!!! He, Joe Fletcher, told me, “you forget, I’m just the “Service Advisor”. This is a “Service Advisor” who is inexperienced and clueless about cars. Now I see what happened. The 6 hrs quoted to make repairs was for each item they had intended to replace whether bad or not. They replaced EVERY component in the cooling system except the water pump and radiator. All this for a cracked thermostat housing. The mechanic takes so long for his repairs because he replaces everything. Why pay the $110 diagnostic fee if they’re just gonna replace everything anyway? That’s using the same logic that if you need an oil change, they’ll just replace the engine! I have never been so ripped off by a repair facility as I was by the “Service Advisor” Joe Fletcher and the so called Mechanic at Hines Park Lincoln dealership in Plymouth MI. Looking back at it, I should’ve just had it towed to my house and worked on it myself in my spare time. At the time though, was extremely busy and didn’t have time so it thought I would use the “expertise” at the dealership to fix the car. The only “Expertise” that dealership service department has is knowing how to rip off vulnerable customers. Never again. At least with this dealership.

Hi I just like to say my experience with Hines Park Lincoln was a very good one recently I purchase a Chevy Equinox 2013 must sales agent was fantastic... his name was Jeff Forman I found him to be very professional throughout the process he was courteous greeted me with a smile , handshake and and as I waited he offered refreshments .Jeff explain each document in detail before I sign he answered any questions and concerns that I may have had about the car and even after the sales purchase.

Went to purchase a used navigator and told the salesman I was recently out of bankruptcy he told me that I wasn't going to be able to get it. He didn't... even run my credit. I went to another dealership and was able to get a brand new navigator with my same credit. I guess its their loss! Lol

If you're looking for a Lincoln, then this is the place to go.

I was interested in a 2014 Flex at Hines Park, and they quickly responded to my inquiry. Another local dealer was much less responsive. Overall, HP was... not pushy, but very helpful. When I accidentally ended up being dropped off at the wrong dealership down the street (my mistake), they came and picked me up. My sales consultant, Mike B, arranged for me to take the vehicle home overnight, so my wife and I could see how her elderly father could get in and out of it. I ended up being able to keep the vehicle for about 24 hours, had it checked out by a mechanic friend, and ultimately purchased it. They have a no-haggle/no negotiation price listed, so there wasn't any back & forth. They offered the extras, but didn't hard sell them. I also ended up with a very competitive financing rate through the dealer. My sales consultant (again, Mike B) was available, attentive and helpful. I was in contact with him multiple times via text, voice and email, along with in person. It was a good buying experience at Hines Park.

The Hines Park Service Staff was most helpful in fixing a wheel vibration problem. The loaner car was very good. The Lincoln Pickup and Delivery Service... was super helpful in delivering my MKZ and picking up the dealership loaner. Super customer service!

When even I deal with Mike, I am treated with such respect and knowledge regarding the Lincoln carline. it is always a pleasure going into Hines park Lincoln... and dealing with Mike. He is a treasure!

I recently purchased 'as is' used car at this place. I know buying used car has some risks but the car had water leakage from ceiling and hole on muffler.... This is not a place buy used car. I thought Certified Dealer sells good car even they are used.

I have been using cars.com as I looked and researched for a specific used vehicle. One search led me to Hines Park Lincoln where I then contacted them... via cars.com -email-and they immediately replied by phone to see if they could answer any questions I had concerning that vehicle. The friendly representative presented the dealership hours and a contact if I decided to stop in. No pressures at all, just helpful info. What more could you ask for right! About a week later they contacted me again (Amanda) just to see where I was in my search and if they could offer any more assistance. Unfortunately the vehicle sold before I could visit, but I appreciated the non-pressure contacts they made and the friendly way in communicating their assistance if needed. I will probably return to their web site as I continue to look for that special vehicle. Thanks Amanda and Hines Lincoln for your professional and respectful way to do business :-)