Hines Park Lincoln

Was a great purchase experience. Ashleigh my salesperson was an absolute pleasure to work with. Customer service oriented. She wanted to make you comfortable and happy. Financing was simple and easy to. I recommend looking for your next car purchase here.

This year at this dealership went from a 10 to 1 . Customer service is terrible. Was thinking about buying a new vehicle but not now . I’m going somewhere else!!!!!!

Payed for premium warranty. I need repairs so I made appointment 3 weeks ago do to service writer saying there were no loaners at that time. Now I'm being told they don't know when one will be available.pretty crappy way to do business if you ask me.

Negative experience with the service department. Had an appointment for 9:00.this morning for a check engine light, oil change and a recall. I hadn't heard any updates so at about 3:00 I texted my service adviser for an update I was told they would need to keep my car for about a week due to technician availability. I asked if i could pick up my car and bring it back when the tech was available and was told no. It would have been nice to have been notified before I left the car. Apparently, an appointment is only fmto see a service advisor and doesn't get you service. At what point was my service advisor going to notify me that it would be a week? Very dissatisfied. Will take my care elsewhere for service.

they sold me a lemon car, the used car salesman and his manager assured me that it is fixed, 2 month later, it is at the dealer for a week, same and additional issues

Sean O'Malley was a pleasure to work with and we ended up getting a great deal on a previously owned Lincoln Nautilus with less than 2,000 miles. The timing was great as the interest rate on used cars had just gone down by more than a point.

Mike Caputo was a pleasure to work with. His professionalism and genuine customer care was a breath of fresh air. I would highly recommend Hines Park Lincoln and suggest you ask for Mike Caputo!!! I love my new 2024 Lincoln Navigator Black Label and thank Mike for making the process so smooth.

I purchased a 2019 navigator September 15, 2022. I have had nothing but problems with this vehicle since I purchased it out of 2023 the vehicle has been in the shop at the expense of the dealership for six months. I will never buy another vehicle from Hines Park Lincoln soon as I receive the vehicle, I knew something was wrong with it, I had to schedule an appointment for January was the earliest day they had to get the vehicle back in I had to have the vehicle put in the shop twice for the same problem. This particular problem almost caused a major accident with my children in the car I would not recommend anyone to buy a vehicle from here, now I need brakes but the vehicle has been sitting in the shop more than I have driven it and the earliest they can get my car in is November 16. This is unfair for me to have paid $75,000 for this truck and to have all of these problems. They sold me a vehicle knowing they did not check this vehicle out and that’s unfair. Make it better

I was told to purchase a warranty would be a piece of mine I was told lighting was covered if I would purchase a warranty so I did so unfortunately the light went out Parking right Rear left front Call to see since I just purchased the vehicle in January 2023 was i cover They said no took it in for service Stay near softgate Lincoln They told me the lights is covered but the wire connected to the light is not covered I end up have to pay close to 500 dollars After paying $350 for the warranty Casey told me that I was covered With lighting Come to find out that was not true

great response time airport pick up financing vehicle delivery. Would recommend them to my friends.