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Lithia Chrysler Jeep Dodge of Medford

(724 reviews)
Visit Lithia Chrysler Jeep Dodge of Medford
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 7:00am–6:00pm
Sunday 10:00am–6:00pm Closed
2020 state dealer award
View 11 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (541) 326-4625 (541) 326-4625
Used (541) 326-4274 (541) 326-4274
Service (541) 326-4616 (541) 326-4616

Inventory

See all 239 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2023.
Lithia Chrysler Jeep Dodge of Medford is an established Medford OR dealership that maintains a well stocked supply of Chrysler Dodge and Jeep vehicles in our new and pre-owned inventories. The sales representatives have the experience to find the perfect vehicle match for you and our finance staff will provide competitive payment options. The entire buying experience is straightforward and no hassle here; come and visit us today at 4540 Grumman Dr.
Call for the BEST Price..

Service center

Phone number (541) 326-4616

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Meet our employees

Brittany Blake headshot
Brittany Blake
Finance Manager
Mike Bodenbender headshot
Mike Bodenbender
Parts Manager
Glen Bogart headshot
Glen Bogart
Detailer
Myles Boynton headshot
Myles Boynton
Sales Representative
(0 reviews)
Tyler Brackin headshot
Tyler Brackin
Parts Advisor
Thomas Britton headshot
Thomas Britton
Dealer Trade Driver
Nicole Burlison headshot
Nicole Burlison
Receptionist
Trevis Burns headshot
Trevis Burns
Service Specialist
(0 reviews)
Alejandro Cendegas headshot
Alejandro Cendegas
Service Technician
Hayden Conner headshot
Hayden Conner
Service Technician
David Crofton headshot
David Crofton
Finance
Mark Crosgrove headshot
Mark Crosgrove
Express Lube Advisor
Vera Domis headshot
Vera Domis
Dealer Trade Driver
Gavin Drake headshot
Gavin Drake
Sales Manager
(0 reviews)
David Duggins headshot
David Duggins
Floor Manager
Angela Dunrud headshot
Angela Dunrud
Parts Advisor
Robert Durkee headshot
Robert Durkee
Assistant Sales Manager
(0 reviews)
Howard Forte headshot
Howard Forte
Internet Sales Consultant
James Furlich headshot
James Furlich
Service
Kyle Ghirardo headshot
Kyle Ghirardo
Lube Technician
Scott Gies headshot
Scott Gies
Detailer
Justin Godley headshot
Justin Godley
General Sales Manager
David Goss headshot
David Goss
Sales Representative
Jeff Gray headshot
Jeff Gray
Sales Representative
Mike Haley headshot
Mike Haley
Sales Desk Manager
Cameron Hall headshot
Cameron Hall
Service Technician
Kevin Hall headshot
Kevin Hall
Parts Advisor
Trent Halsey headshot
Trent Halsey
Service Technician
Robert Hansen headshot
Robert Hansen
Lot Technician
Gerald Hugley headshot
Gerald Hugley
Dealer Trade Driver
Greg Janky headshot
Greg Janky
Express Specialist
Todd Karnbach headshot
Todd Karnbach
Service Advisor
Clayton King headshot
Clayton King
Service Manager
Isaac King headshot
Isaac King
Service Technician
Joshua Kirkland headshot
Joshua Kirkland
Internet
Jason Kreide headshot
Jason Kreide
SERVICE WRITER
Rich Larcome headshot
Rich Larcome
Service Technician
Steve Laybourne headshot
Steve Laybourne
Service Technician
Armando Ledesma headshot
Armando Ledesma
Lot Attendant
Jeff Letendre headshot
Jeff Letendre
F & I Manager
Justin Lombardi headshot
Justin Lombardi
General Manager
(0 reviews)
Kaye Macdowell headshot
Kaye Macdowell
DMV Wholesale Specialist
Anthony Maravilla headshot
Anthony Maravilla
Sales Representative
(0 reviews)
Chana May headshot
Chana May
Business Manager
Jerald Mccurdy headshot
Jerald Mccurdy
Sales
John Morgan headshot
John Morgan
Courtesy Shuttle Driver/Porter
Bradley Oliver headshot
Bradley Oliver
Sales Representative
Branden Orlow headshot
Branden Orlow
Sales Representative
(0 reviews)
TJ Penner headshot
TJ Penner
Service Technician
Marco Regalado headshot
Marco Regalado
Sales Representative
Alexander Richards headshot
Alexander Richards
Lube Technician
River Richards headshot
River Richards
Lube Technician
Daniel Robiles headshot
Daniel Robiles
Lube Technician
Robert Robustelli headshot
Robert Robustelli
Dealer Trade Driver
Juan Rosales Hernandez headshot
Juan Rosales Hernandez
Service Technician
Nick Salas headshot
Nick Salas
Service Manager
Bremt Santoni headshot
Bremt Santoni
Used Car Sales Manager
Steve Seus headshot
Steve Seus
Fleet Manager
(0 reviews)
Corbin Shand headshot
Corbin Shand
Service Technician
Scott "Scooter" Smith headshot
Scott "Scooter" Smith
Service Technician
James Smola headshot
James Smola
Dealer Trade Driver
Winston The Mascot headshot
Winston The Mascot
Mascot
Brian Thorp headshot
Brian Thorp
Parts Advisor
Brian Thorpe headshot
Brian Thorpe
Parts Advisor
Asher Tompkins headshot
Asher Tompkins
Lube Technician
Michael Vierra headshot
Michael Vierra
Floor Manager
(0 reviews)
Gregg Walker headshot
Gregg Walker
Dealership Maintenance
Robert Walton headshot
Robert Walton
Sales Representative
(0 reviews)
Ray Watkins headshot
Ray Watkins
Finance Manager
Andy Williams headshot
Andy Williams
Sales Representative
Sherry Williams headshot
Sherry Williams
Dealership Specialist
Tommy Williams headshot
Tommy Williams
Finance Manager
Frank Wood headshot
Frank Wood
Parts Advisor
Atticus Woodward headshot
Atticus Woodward
Lube Technician

Reviews

(724 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Jeep Dodge of Medford from DealerRater.

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My 2020 Ram 2500 had an exhaust system failure where the

My 2020 Ram 2500 had an exhaust system failure where the system failed to regenerate and continuing to drive it was not an option. The truck was dropped off just before closing on Tuesday night. I got a call mid afternoon mid Wednesday saying it was ready to go. Thankfully it was under warranty and many parts were replaced. ⭐️⭐️⭐️⭐️⭐️ to Trevis, the service manager, his crew and the parts department. I did not expect it back this fast but most thankful that it is. Thanks to all those who had a hand in getting my truck back on the road

My 2020 Ram 2500 had an exhaust system failure where the

My 2020 Ram 2500 had an exhaust system failure where the system failed to regenerate and continuing to drive it was not an option. The truck was dropped off just before closing on Tuesday night. I got a call mid afternoon mid Wednesday saying it was ready to go. Thankfully it was under warranty and many parts were replaced. ⭐️⭐️⭐️⭐️⭐️ to Trevis, the service manager, his crew and the parts department. I did not expect it back this fast but most thankful that it is. Thanks to all those who had a hand in getting my truck back on the road

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Greg, We strive to provide genuine customer service for each and everyone of our guests! It's nice to know that Trevis and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Medford got your truck back on the road so quickly! We're happy our service team exceeded your expectations. Thanks for sharing this fantastic feedback!

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Had a bad experience around honesty regarding getting

Had a bad experience around honesty regarding getting both keys for a slightly used $36,000 2024 Toyota Rav. A key was missing and I was not informed by the salesperson that one fob was not available until I was ready to drive off with the car. Initially the GM insisted it was my responsibility to buy another one. After putting some pressure on him and his sales associate he reconsidered and agreed to make good on providing me with another key. I would be careful working with associates there and recommend you make sure you know exactly what you are getting.

Had a bad experience around honesty regarding getting

Had a bad experience around honesty regarding getting both keys for a slightly used $36,000 2024 Toyota Rav. A key was missing and I was not informed by the salesperson that one fob was not available until I was ready to drive off with the car. Initially the GM insisted it was my responsibility to buy another one. After putting some pressure on him and his sales associate he reconsidered and agreed to make good on providing me with another key. I would be careful working with associates there and recommend you make sure you know exactly what you are getting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your feedback with us, as it helps us to improve our level of service provided for each and every customer that walks through our doors. I'm sorry about any inconvenience caused with the missing key fob and appreciate your willingness to work with our team on resolving this issue. I hope you are enjoying each mile in your Toyota RAV4! Please let us know how we can assist you in the future. Justin Godley - Sales Manager - 541-858-3269

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Always get great service when I take my Gladiator or Ram.

Always get great service when I take my Gladiator or Ram. Trevis is so easy to contact and get on his schedule ! He always makes it convenient for me to fit my trips in there into my schedule! And the work is always completed correctly

Always get great service when I take my Gladiator or Ram.

Always get great service when I take my Gladiator or Ram. Trevis is so easy to contact and get on his schedule ! He always makes it convenient for me to fit my trips in there into my schedule! And the work is always completed correctly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your wonderful experience with Trevis! We're thrilled to have had the opportunity to serve you. 😊

Dealer response

Justin Lombardi General Manager Medford Dodge

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They could not find my trade in keys when I wanted to

They could not find my trade in keys when I wanted to leave and not take there offer then sales pounding me until I gave in on a unfortunately purchase of a ram that was new and had a water leak off the line

They could not find my trade in keys when I wanted to

They could not find my trade in keys when I wanted to leave and not take there offer then sales pounding me until I gave in on a unfortunately purchase of a ram that was new and had a water leak off the line

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm really sorry to hear about the experience you've had with us. Our top priority is ensuring exceptional customer service, and we will continue working towards providing an outstanding experience for our customers. If you have any further concerns or suggestions, please feel free to reach out. We value your feedback and are always here to assist you. Justin Lombardi General manager Medford Dodge

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I would like to give a huge shoutout to the Service

I would like to give a huge shoutout to the Service Department! My daughter just moved to Medford after graduating from PA school. the 2013 Dart that she has been driving has been in the shop in Nashville and Mesa for overheating. The real problem was never discovered and fixed and she was left on the road more than once in the dark far from home. When she took it into Lithia Dodge, it was different. They completed a thorough evaluation, even checking the fluid in the reservoire. That is when they discovered that the head gasket was failing! They fixed not only that, but all they other interacting parts. We are so grateful!!!! The car is running like new and we don't have to worry about when it might overheat. Thanks for a great job! Dayna

I would like to give a huge shoutout to the Service

I would like to give a huge shoutout to the Service Department! My daughter just moved to Medford after graduating from PA school. the 2013 Dart that she has been driving has been in the shop in Nashville and Mesa for overheating. The real problem was never discovered and fixed and she was left on the road more than once in the dark far from home. When she took it into Lithia Dodge, it was different. They completed a thorough evaluation, even checking the fluid in the reservoire. That is when they discovered that the head gasket was failing! They fixed not only that, but all they other interacting parts. We are so grateful!!!! The car is running like new and we don't have to worry about when it might overheat. Thanks for a great job! Dayna

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dayna, we're so glad our Service Department at Lithia Chrysler Dodge Jeep Ram Fiat of Medford could resolve the issue and get your daughter's Dart running like new. Thanks for sharing this wonderful feedback! We hope to see you again soon!

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Had a great buying experience with Rob Walton.

Had a great buying experience with Rob Walton. Very professional, extremely knowledgeable, answered all my questions, zero pressure. I highly recommend him, he is full of knowledge and a lot of fun to boot! I am confident in my purchase and very satisfied with my vehicle!

Had a great buying experience with Rob Walton.

Had a great buying experience with Rob Walton. Very professional, extremely knowledgeable, answered all my questions, zero pressure. I highly recommend him, he is full of knowledge and a lot of fun to boot! I am confident in my purchase and very satisfied with my vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Rob and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Medford! We're glad to hear that you felt confident and satisfied with your purchase. Enjoy your new vehicle! Come see us again soon!

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I waited 5 hours for an oil change is the worst place I

I waited 5 hours for an oil change is the worst place I regretted buying a car there!!!!!

I waited 5 hours for an oil change is the worst place I

I waited 5 hours for an oil change is the worst place I regretted buying a car there!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Robert, I regret to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Nicolas Salas - Service Manager - 541-841-7229.

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They changed the price of a vehicle in the process of

They changed the price of a vehicle in the process of purchasing the vehicle. Told me if they don’t sell the vehicle in two weeks they would honor the price we already agreed upon. I told them I don’t want the vehicle if you are raising the price, they thought they found a dummy, but it ain’t me. I would say away from these com artist.

They changed the price of a vehicle in the process of

They changed the price of a vehicle in the process of purchasing the vehicle. Told me if they don’t sell the vehicle in two weeks they would honor the price we already agreed upon. I told them I don’t want the vehicle if you are raising the price, they thought they found a dummy, but it ain’t me. I would say away from these com artist.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Taray, I regret to read about your experience. It's important for us to maintain transparency and honesty in all our dealings, so this feedback is concerning. We'd like the opportunity to address your concerns directly and work towards a resolution if possible. Please feel free to reach out at any time that suits you best. Thank you, Justin Godley - Sales Manager - 541-858-3269

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I was able to have the pleasure in working with Anthony

I was able to have the pleasure in working with Anthony M. I was able to trade my 2019 Chevrolet Equinox in for my new 2023 GMC Acadia. It was very easy and the dealer ship worked with me. I absolutely love my new SUV, it is a major upgrade and exactly what I needed and wanted. I wanted all the upgrades when I got my Equinox 6 years ago but couldn't find it and settled. So thank you Anthony M. I am in love ❤️

I was able to have the pleasure in working with Anthony

I was able to have the pleasure in working with Anthony M. I was able to trade my 2019 Chevrolet Equinox in for my new 2023 GMC Acadia. It was very easy and the dealer ship worked with me. I absolutely love my new SUV, it is a major upgrade and exactly what I needed and wanted. I wanted all the upgrades when I got my Equinox 6 years ago but couldn't find it and settled. So thank you Anthony M. I am in love ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Cynthia, it's fantastic to know that Anthony and our team at Lithia Chrysler Dodge Jeep Ram Fiat of Medford could assist you in upgrading your ride! We're glad the process was easy for you. Enjoy every mile with your new GMC Acadia, we'll see you again soon!

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Buyers beware, firstly their real pricing is not anything

Buyers beware, firstly their real pricing is not anything close to the advertised price online. They pretty much tell you if you aren’t the perfect customer they add thousands to the discounted prices they show online. If you’re working with Steve Seus you may as well try a different dealership. Can barely get a reply and when you do it’s very clear he is not interested in communication. Unfortunate because we were very interested in one of their vehicles but will probably just take business elsewhere.

Buyers beware, firstly their real pricing is not anything

Buyers beware, firstly their real pricing is not anything close to the advertised price online. They pretty much tell you if you aren’t the perfect customer they add thousands to the discounted prices they show online. If you’re working with Steve Seus you may as well try a different dealership. Can barely get a reply and when you do it’s very clear he is not interested in communication. Unfortunate because we were very interested in one of their vehicles but will probably just take business elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tyler, I'm sorry to learn about your experience. We aim for transparency in our pricing and communication with customers, so it's disappointing to read this feedback. I'd like a chance to make things right if you're willing. Please reach out directly at your earliest convenience so we can discuss further details of what happened during your visit. Thank you, Justin Godley - Sales Manager - 541-858-3269

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