Lithia Chrysler Jeep Dodge of Medford

This is the second car we have purchased from this dealership. We are very happy with both experiences. We were helped by Luis who was friendly and on top of everything. I felt that he was understanding and representing our needs both with the vehicle we wanted and by making things easy while working with the dealership. He called himself a "customer advocate" and I believe that he lived up to the name. I would recommend his services to anyone looking for a vehicle. In addition, Andy, the finance person was wonderful as well. We came in with a pre-approved loan option but he checked to see if it was the best deal for us. He found a loan for us that was at least 2 interest points lower than the deal we had walking in. I will absolutely go back to this dealership for future purchases. Thanks Guys!!

Service department in particular will not answer questions. When I was done with my oil change, I realize there was coolant all over my engine compartment. When I called the dealer, the service rep explained that I would need to run water over my engine engine while it was running. And he was sorry that he could not meet my expectations with cleaning the coolant from the engine and compartment. I will not be back for more service!

Great experience. Brandon our salesperson was great to work with. Brandon was easy going and always responsive to our questions.

Just had repairs on my ram, service was great done in time alote. service adivsor Trevis Burn is the best

They are very responsive when purchasing a car, however, afterwards they choose to ignore any and all questions. I purchased a 2018 Tesla model 3 and they failed to submit paperwork to the IRS that verifies the purchase of a used EV. I have sent multiple requests and was even told that a sales consultant would reach out to help and have heard nothing. This being a 4,000 tax credit is a good amount to wait on and have prevented me from submitting my taxes as I would not be able to claim this the following year. This would be easily resolved if they would submit the paperwork and even reply to my requests. This is the second vehicle I have purchased from this lot and unfortunately will be the last as the continued care of a customer seems not existing at this dealership.

I just received service and I especially want to Thank Travis my Service Advisor He’s Awesome

Worst experience of my life dealing with the service department. First appointment was scheduled three months out. They changed it when it got close to another two months without talking to me. When I talked to them about it they said that the way it goes!

My 2020 Ram 2500 had an exhaust system failure where the system failed to regenerate and continuing to drive it was not an option. The truck was dropped off just before closing on Tuesday night. I got a call mid afternoon mid Wednesday saying it was ready to go. Thankfully it was under warranty and many parts were replaced. ⭐️⭐️⭐️⭐️⭐️ to Trevis, the service manager, his crew and the parts department. I did not expect it back this fast but most thankful that it is. Thanks to all those who had a hand in getting my truck back on the road

Had a bad experience around honesty regarding getting both keys for a slightly used $36,000 2024 Toyota Rav. A key was missing and I was not informed by the salesperson that one fob was not available until I was ready to drive off with the car. Initially the GM insisted it was my responsibility to buy another one. After putting some pressure on him and his sales associate he reconsidered and agreed to make good on providing me with another key. I would be careful working with associates there and recommend you make sure you know exactly what you are getting.

Always get great service when I take my Gladiator or Ram. Trevis is so easy to contact and get on his schedule ! He always makes it convenient for me to fit my trips in there into my schedule! And the work is always completed correctly