Todd Wenzel Buick GMC of Westland

Jordan Jessee, your thee worst service manager I ever dealt with, you need fired ASAP! Hiding behing your service advisors and not dealing with customer issues is unprofessional, this is my 3rd time and you avoided me in person and phone calls. Your service techs are not qualified to screw in a light bulb! Sent me out the door today after a right passenger axle shaft bearing repair and did not tighten up my sway bar, upper and lower ball joints and NEVER test drove it after repairs, I pulled out onto Ford rd and thought my front end was falling apart. You had my vehicle since 0730 appointment, returned it back to me at 5pm, and this was the most unsafe experience i had driving it. Returned right away and was told all the techs left. The service advisors called you several times and all you could say was to put me into a vehicle and deal with it tomorrow, really after 10 hours of having my vehicle and you hand me this kind of service. The example needs to be set, you and the service tech who worked on my vehicle needs fired ASAP! I will reach out to the General Manager tomorrow and let him know the kind of service and lack of professionalism you show your customers

Justine has excellent customer service. One of the best to ever do it. Got me just what I needed .

I went in for a simple recall The front desk, people for the service center are very misleading in information and very disrespectful when it comes to their customer service skills, if you want updates about your vehicle or wanna call in to talk to somebody, the manager will tell you that they’re having AI issues with there phone’s if you want an update in between the work on your vehicle and what there gonna do to, to fix your issue don’t go here because they will not inform you on anything to get a simple answer on a recall that was already done and I looked at my engine bay was missing my engine bay cover not a big deal just wondering why it’s missing. I had to then go through two phone calls and then finally speak to a manager after two days of calling for a simple answer.

They price gauge me for an oil change & engine filter $259.22 since I got a coupon of $20 & GMC rewards of $94.04, I still have to pay $170.13 JUST FOR OIL CHANGE & Filter. They added unnecessary stuff that I didn’t asked for & waited for almost 2hrs when 4 staff on their phones didn’t even bother call me when the car is done. Beyond disappointed!

1-Almost 2 hrs wait for an oil change 2-Nobody called me in the waiting area or just call my phone that it is done whien 4 staff are just playing with their phone 3-Left grease inside my car 4-Price over the moon plus added stuff I didn’t asked for. Oil change & Filter + stuff they added that wasn’t asked for (just plain maintenance) = $566.80

Unfortunately I cannot give them a negative five star review. I purchased my vehicle from this dealership and after two weeks the front left speaker stopped working. As of now the right speaker is distorted as well. I reached out to the company only to find out that the speaker is on back order indefinitely. So after waiting a month and a half with no update I reached out to GM and opened a case concerning this matter. They assigned it to an individual, then it was assigned to someone else, then it was assigned to someone else lol. The last two reps I spoke to stated they would look into me getting a certificate of deposit so I can use that to get another vehicle. A whole month later still no word about the certificate I was told to contact the customer retention manager named Chris Johnson. After multiple emails and a few calls he finally got back in contact with me a few weeks ago. He stated he would look into the matter and get back in contact with me and check on the certificate. Here it is three weeks later and he has not got back in touch with me. At this point I sent an email last week stating if I do not hear from someone I will be filing a lemon law claim with the State of Michigan and I still have not received any response from the manager. I offered solutions early on and this issue could have been resolved. After during research online there appears to be an issue with the speaker system in this vehicle. Even a salesperson told me his family member purchased an Envista and his speaker went out as well. He has been waiting over three months for a speaker. This dealership is terrible I’m not an unreasonable person but I do believe in if you say you are going to contact a person back. You contact them even if it’s to say I have not come up with anything. But to totally ghost a customer that is not good. I do not recommend going to this dealership.

While the sales team was great, the service department was not. The certified pre-owned vehicles are supposed to have a 172 point inspection but with the issues I had to return for, that can't be true. Check engine light activated twice for different items and on one service visit one of my wheel locks came up missing. They offered to sell me another set which I declined. About two weeks later the tire that was missing the wheel lock developed a bubble on the sidewall and had to be replaced. I can't recommend such service.

Service department is lazy, dishonest and inept. Couldn’t ever fix anything that was wrong with the vehicle. Look north and west to find significantly better skills and service.

Filed complaint directly with GMAC. Crooked sales gimmick's can't be trusted. Avoid leasing with this dealership, you will find better deals elsewhere.

Went to Todd Wenzel today to get help with my wheels. Although they were closed for service due to a power outage, they took a look at my issue and helped fix the problem right away! Can't thank them enough for going out of their way to help. Awesome team.