Todd Wenzel Buick GMC of Westland

1.0 out of 5 1.0
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Todd Wenzel Buick GMC of Westland Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

9:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2018

Every day we go to work with a customer-first approach-from offering the largest inventory selection and a staff that tr

...

uly knows their stuff, to bold rewards after the deal. We work to make sure our customers actually enjoy buying or servicing their vehicle. From our commitment to representing the finest products in the industry, to the way we serve the families in our communities-we make sure we do everything with a sense of honesty, honor, and humility. Get More is not just a tagline, it's how we approach our business every day.

"Get More from Todd Wenzel!"

Service

Wheel Balance

$54.95 and up*

Tire Rotation

$19.95 and up*

Oil, Filter Change

$39.95 and up*

Cabin Filter Replacement

$59.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

1.0 out of 5 1.0
71 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 13, 2019

    The worst customer service I have received at a dealership! There were at least 10 available associates joking around and not helping at all. PATHETIC!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 7, 2019

    Called them at noon and offered to place a down payment on a used car my daughter wanted. I was told they didn’t need a down payment and would hold it... until we got there that night. The sales man Greg, called us twice on our trip down there and never once told us they were selling the car to someone else. We drove two hours, with a four year old child. When we got there he told us it was sold!!! He called us TWICE on our trip down there!!! That’s what angered me the most! At anytime he could have mentioned, hey we are selling the car. Once there he tried to sell us a car that had an engine tick and smelled of transmission fluid when the heater was turned on. He told us he was giving us a great deal on it for our trouble, bs. Spoke with manger who was like sucks to be you, we have to sell to the person here! They gave us $13 in gas for our trouble!!!! DONT TRUST THEM

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    I called your daughter to apologize for the breakdown in communication. We never claim to be perfect, but we aim to exceed our customer's expectatio...ns. We had multiple customers on that unique vehicle yesterday. It wasn't an ideal situation and caused a breakdown in communication amongst our team. We only showed you the Sonic to try and help you find a vehicle, and we are very sorry it didn't fit your needs. Please feel free to contact me directly to further discuss and a sincere apology. Tim Swinea, General Manager. 734-721-1144.

  • July 23, 2017

    This was by far the very best car buying experience I ever had. Everyone I interacted with were professional, sincere and respectful to me! No pushy salesmen... here either on the floor or in the finance office!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, J.D. We are so happy you chose us for your used vehicle purchase and are thrilled we could provide the very best buyin...g experience for you.

  • 1.0 out of 5
    September 24, 2017

    The management at Wenzel Westland is completely horrible. When I tried to inquire why my NEW truck order was taking so long to be delivered from the factory,... I was given a vague answer by the sales manager. When I attempted to contact the general manager Larry White, he was never accessable. I also emailed the vice president Pete Ferris for help on my vehicle order, but me failed to even respond. You would think when a customer is trying to buy a $68000 truck, they would do everything possible to make them HAPPY.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    April 19, 2017

    I called scheduled an appointment, specifically asked for a notification if truck i was interested in was not available. Was told that if for any reason... the truck wasn't there that i would get a call. Drove to Todd Wenzel Buick GMC of Westland, only to find out truck was not available. Man I spoke with told me that there was already someone that put down a deposit, but he was waiting for title because they didnt have a title for truck. Drove for 45 mintues to get there, never got a call, and was stuck in horrible traffic. Just before i left same man that told me truck wasnt avaible came out to inform me that his manager would chew out whoever was responsible. At this point its falling on deaf ears, would not recommend anyone waste your time. Seems like customee service is nonexistent. Unsatisfied is an understatement!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    We apologize for your experience. This does not align with our processes and procedures to ensure a excellent customer experience. We have used your f...eedback to improve our communication internally and are so sorry that we did not call you in advance of your visit.

  • 5.0 out of 5
    April 18, 2017

    Everyone was nice and helpful. No problem getting a rental until my car was repaired. Facilities was clean and I happen to be there for their morning briefing.... It was very professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review! Being able to provide rental units is a great perk we are proud to offer our customers. We are glad you chose us for your... service needs!

  • 5.0 out of 5
    April 18, 2017

    Professionalism of the staff, the facility is always clean. I've been coming to that facility since 2006 and had nothing but good experiences

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 18, 2017

    The service was as fast as could be. The workers were friendly and hospitable. We were offered drinks, popcorn, & lunch while we waited. Coloring for ... the kids was great.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 15, 2017

    I felt like a valued customer from start to finish thanks to Xavier and the Todd Wenzel family! Xavier was very patient with me and answered as well as... anticipated any questions or concerns i had. Great salesman!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    April 13, 2017

    Good Service. Nice waiting area. Good coffee, water, snacks and fruit. Comfortable seating. Friendly staff, quick intake, and my SUV looked fresh and clean.... The service man apologized for the long wait, he said it wasn't cleaned to his satisfaction, which I was grateful for his care.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews