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Todd Wenzel Buick GMC of Westland

2.2
(124 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–3:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

2.2
(124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Todd Wenzel Buick GMC of Westland from DealerRater.

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1.0

While the sales team was great, the service department

While the sales team was great, the service department was not. The certified pre-owned vehicles are supposed to have a 172 point inspection but with the issues I had to return for, that can't be true. Check engine light activated twice for different items and on one service visit one of my wheel locks came up missing. They offered to sell me another set which I declined. About two weeks later the tire that was missing the wheel lock developed a bubble on the sidewall and had to be replaced. I can't recommend such service.

1.0

While the sales team was great, the service department

While the sales team was great, the service department was not. The certified pre-owned vehicles are supposed to have a 172 point inspection but with the issues I had to return for, that can't be true. Check engine light activated twice for different items and on one service visit one of my wheel locks came up missing. They offered to sell me another set which I declined. About two weeks later the tire that was missing the wheel lock developed a bubble on the sidewall and had to be replaced. I can't recommend such service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right. Please reach out to our Service Manager, Jordan Jessee, jjessee@toddwenzel.com or (734) 713-1054 at your earliest convenience so that he may discuss with you. Thank you.

Dealer response

We understand your frustrations, and we're truly sorry to hear about your experience. While we respect your decision, please know that our team remains committed to providing exceptional service to all of our customers. Should you ever reconsider and decide to give us another chance, we'll be here to assist you in any way we can. Our goal is to ensure that every interaction with our dealership leaves you completely satisfied, and we'd welcome the opportunity to work towards that goal together. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help in any way we can.

Consumer response

If my service visits are checked, the amount of opportunities to correct things have been numerous. If I'm continually and consistently given bad service, there's no way I'll keep giving more opportunities to disrespect my business or intelligence. I must decline

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1.0

Service department is lazy, dishonest and inept.

Service department is lazy, dishonest and inept. Couldn’t ever fix anything that was wrong with the vehicle. Look north and west to find significantly better skills and service.

1.0

Service department is lazy, dishonest and inept.

Service department is lazy, dishonest and inept. Couldn’t ever fix anything that was wrong with the vehicle. Look north and west to find significantly better skills and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Filed complaint directly with GMAC.

Filed complaint directly with GMAC. Crooked sales gimmick's can't be trusted. Avoid leasing with this dealership, you will find better deals elsewhere.

1.0

Filed complaint directly with GMAC.

Filed complaint directly with GMAC. Crooked sales gimmick's can't be trusted. Avoid leasing with this dealership, you will find better deals elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to know more details, so that we can deliver a better experience next time. Please feel free to reach out to our General Manager, Nayeem Abdelnour at nabdelnour@toddwenzel.com or (734) 713-1058 so that he may discuss your visit with you. We would love to make things right if you give us another chance. Thank you.

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5.0

Went to Todd Wenzel today to get help with my wheels.

Went to Todd Wenzel today to get help with my wheels. Although they were closed for service due to a power outage, they took a look at my issue and helped fix the problem right away! Can't thank them enough for going out of their way to help. Awesome team.

5.0

Went to Todd Wenzel today to get help with my wheels.

Went to Todd Wenzel today to get help with my wheels. Although they were closed for service due to a power outage, they took a look at my issue and helped fix the problem right away! Can't thank them enough for going out of their way to help. Awesome team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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2.0

We bought our used vehicle 12 months ago and are very

We bought our used vehicle 12 months ago and are very dissapointed that it wasnt inspected better! We had to pay alot of money on repairs.

2.0

We bought our used vehicle 12 months ago and are very

We bought our used vehicle 12 months ago and are very dissapointed that it wasnt inspected better! We had to pay alot of money on repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

Not honest.

Dishonest, not thorough. Maybe they are okay for brand new, but purchase used elsewhere if you want to know service history and have transparency. Good luck.

1.0

Not honest.

Dishonest, not thorough. Maybe they are okay for brand new, but purchase used elsewhere if you want to know service history and have transparency. Good luck.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Unacceptable service

10/19/22 went for service. 11/19/22 still waiting for parts. They never contacted me during this time. To date, nothing is done. I'm pretty sad. Still waiting

1.0

Unacceptable service

10/19/22 went for service. 11/19/22 still waiting for parts. They never contacted me during this time. To date, nothing is done. I'm pretty sad. Still waiting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

We had an excellent experience!

We had an excellent experience! Greg was an awesome salesperson! We are super happy with our car and experience.

5.0

We had an excellent experience!

We had an excellent experience! Greg was an awesome salesperson! We are super happy with our car and experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this amazing review. Greg does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!

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5.0

Where do I start? I have now purchased 3 vehicles from...

Where do I start? I have now purchased 3 vehicles from Todd Wenzel. I’m going to gloss over the first two, so I can focus on the third. The First was a used 2017 Sierra 1500 I bought in 2018 from Greg Dawkins. Couldn’t have been a better process. Then, in 2020 we bought a used Yukon XL from Greg. This should have been a learning experience to have prevented my issue with the third purchase (which I am getting to, and shows why Todd Wenzel is the only dealer I will ever b up from again). The sort story n the Yukon is that we made the mistake of buying a used Buick Enclave from another dealer. Saw the Yukon a year later on Wenzel’s lot, went to look at it and had Greg give me a trade in value. He showed me the CarFax. The Buick was in an accident with structural damage that was hidden from us when we bought the Buick. We have five children. Keping the Buick was no longer an option. Greg and the team at Todd Wenzel went our of their way to minimize my loss and get us into the Yukon. Now, let’s talk about the 2021 Sierra 1500 AT4 I just bought from them. In October of 2020, I started looking for this truck. Of course, I reached out to Greg first, but he said he didn’t think he would be able to get one for a bit. I SHOULD HAVE BEEN PATIENT. I wasn’t. I found one at another dealer and traded in my 2017 Sierra (in which I had about $13K equity) and bought a very nice, fully loaded 2021 Sierra 1500 AT4. About 45 days later, the issues started. I won’t bore everyone with the details, but before getting it’s first oil change, that truck had to have (what I consider) two major repairs. Going through all proper channels, I told GM I understood sometimes things happen and a bad vehicle gets built. It happens to all manufacturers. I just wanted them to stand behind it. I essentially asked the dealer I bought the truck from as well as GM to just replace it. I didn’t want any money. Just give me what I paid for. A new truck I don’t have to worry about. Well, after a few weeks of back and forth, the answer was no. Needless to say, I was disheartened and frustrated...to the point I was ready to take a huge loss and go with another manufacturer and get rid of the truck. Out of nowhere, here comes the team at Todd Wenzel (AGAIN). Drew, the GM, reached out to me and said he wanted to do what he could to make it right. This blew my mind. I didn’t buy the truck from them, and they had nothing to do with the dealership I bought the truck from. Anyway, the team at Todd Wenzel, Drew and Greg (again...see a pattern???), went out of their way to help me minimize my losses and get me into what I paid for. They took the other truck off my hands, helped me minimize my losses, and got me into a truck that is a near exact replacement of the truck I was having issues with. They even asked if there were things I wanted to change on the new truck before we moved forward. They didn’t have to do this. They had NOTHING to do with the sale of the original, issue-ridden AT4. Yet, they went out of their way to take care of me. I’m currently 37 years old, and every vehicle I have ever owned has been GM. Todd Wenzel has now secured a life-long customer. And anyone who knows what I do for a living knows that I drive a lot for my job, so Lord willing, there are a lot of vehicle purchases ahead of me. TL;DR - I CANNOT recommend them highly enough This is the only dealership I will ever deal with again. Go see Greg Dawkins.

5.0

Where do I start? I have now purchased 3 vehicles from...

Where do I start? I have now purchased 3 vehicles from Todd Wenzel. I’m going to gloss over the first two, so I can focus on the third. The First was a used 2017 Sierra 1500 I bought in 2018 from Greg Dawkins. Couldn’t have been a better process. Then, in 2020 we bought a used Yukon XL from Greg. This should have been a learning experience to have prevented my issue with the third purchase (which I am getting to, and shows why Todd Wenzel is the only dealer I will ever b up from again). The sort story n the Yukon is that we made the mistake of buying a used Buick Enclave from another dealer. Saw the Yukon a year later on Wenzel’s lot, went to look at it and had Greg give me a trade in value. He showed me the CarFax. The Buick was in an accident with structural damage that was hidden from us when we bought the Buick. We have five children. Keping the Buick was no longer an option. Greg and the team at Todd Wenzel went our of their way to minimize my loss and get us into the Yukon. Now, let’s talk about the 2021 Sierra 1500 AT4 I just bought from them. In October of 2020, I started looking for this truck. Of course, I reached out to Greg first, but he said he didn’t think he would be able to get one for a bit. I SHOULD HAVE BEEN PATIENT. I wasn’t. I found one at another dealer and traded in my 2017 Sierra (in which I had about $13K equity) and bought a very nice, fully loaded 2021 Sierra 1500 AT4. About 45 days later, the issues started. I won’t bore everyone with the details, but before getting it’s first oil change, that truck had to have (what I consider) two major repairs. Going through all proper channels, I told GM I understood sometimes things happen and a bad vehicle gets built. It happens to all manufacturers. I just wanted them to stand behind it. I essentially asked the dealer I bought the truck from as well as GM to just replace it. I didn’t want any money. Just give me what I paid for. A new truck I don’t have to worry about. Well, after a few weeks of back and forth, the answer was no. Needless to say, I was disheartened and frustrated...to the point I was ready to take a huge loss and go with another manufacturer and get rid of the truck. Out of nowhere, here comes the team at Todd Wenzel (AGAIN). Drew, the GM, reached out to me and said he wanted to do what he could to make it right. This blew my mind. I didn’t buy the truck from them, and they had nothing to do with the dealership I bought the truck from. Anyway, the team at Todd Wenzel, Drew and Greg (again...see a pattern???), went out of their way to help me minimize my losses and get me into what I paid for. They took the other truck off my hands, helped me minimize my losses, and got me into a truck that is a near exact replacement of the truck I was having issues with. They even asked if there were things I wanted to change on the new truck before we moved forward. They didn’t have to do this. They had NOTHING to do with the sale of the original, issue-ridden AT4. Yet, they went out of their way to take care of me. I’m currently 37 years old, and every vehicle I have ever owned has been GM. Todd Wenzel has now secured a life-long customer. And anyone who knows what I do for a living knows that I drive a lot for my job, so Lord willing, there are a lot of vehicle purchases ahead of me. TL;DR - I CANNOT recommend them highly enough This is the only dealership I will ever deal with again. Go see Greg Dawkins.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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1.0

Very disorganized and dishonest. More concerned with...

Very disorganized and dishonest. More concerned with playing sales games than listening to what I am asking for or remembering anything they told me. Poor training.

1.0

Very disorganized and dishonest. More concerned with...

Very disorganized and dishonest. More concerned with playing sales games than listening to what I am asking for or remembering anything they told me. Poor training.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.
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