Todd Wenzel Buick GMC of Westland Hours
Every day we go to work with a customer-first approach-from offering the largest inventory selection and a staff that tr
uly knows their stuff, to bold rewards after the deal. We work to make sure our customers actually enjoy buying or servicing their vehicle. From our commitment to representing the finest products in the industry, to the way we serve the families in our communities-we make sure we do everything with a sense of honesty, honor, and humility. Get More is not just a tagline, it's how we approach our business every day.
"Get More from Todd Wenzel!"
$54.95 and up*
$19.95 and up*
Oil, Filter Change
$39.95 and up*
Cabin Filter Replacement
$59.95 and up*
Read reviews that mention:
The worst customer service I have received at a dealership! There were at least 10 available associates joking around and not helping at all. PATHETIC!
Called them at noon and offered to place a down payment on a used car my daughter wanted. I was told they didn’t need a down payment and would hold it... until we got there that night. The sales man Greg, called us twice on our trip down there and never once told us they were selling the car to someone else. We drove two hours, with a four year old child. When we got there he told us it was sold!!! He called us TWICE on our trip down there!!! That’s what angered me the most! At anytime he could have mentioned, hey we are selling the car. Once there he tried to sell us a car that had an engine tick and smelled of transmission fluid when the heater was turned on. He told us he was giving us a great deal on it for our trouble, bs. Spoke with manger who was like sucks to be you, we have to sell to the person here! They gave us $13 in gas for our trouble!!!! DONT TRUST THEM
I called your daughter to apologize for the breakdown in communication. We never claim to be perfect, but we aim to exceed our customer's expectatio...ns. We had multiple customers on that unique vehicle yesterday. It wasn't an ideal situation and caused a breakdown in communication amongst our team. We only showed you the Sonic to try and help you find a vehicle, and we are very sorry it didn't fit your needs. Please feel free to contact me directly to further discuss and a sincere apology. Tim Swinea, General Manager. 734-721-1144.
This was by far the very best car buying experience I ever had. Everyone I interacted with were professional, sincere and respectful to me! No pushy salesmen... here either on the floor or in the finance office!
Thank you for the great review, J.D. We are so happy you chose us for your used vehicle purchase and are thrilled we could provide the very best buyin...g experience for you.
The management at Wenzel Westland is completely horrible. When I tried to inquire why my NEW truck order was taking so long to be delivered from the factory,... I was given a vague answer by the sales manager. When I attempted to contact the general manager Larry White, he was never accessable. I also emailed the vice president Pete Ferris for help on my vehicle order, but me failed to even respond. You would think when a customer is trying to buy a $68000 truck, they would do everything possible to make them HAPPY.
I called scheduled an appointment, specifically asked for a notification if truck i was interested in was not available. Was told that if for any reason... the truck wasn't there that i would get a call. Drove to Todd Wenzel Buick GMC of Westland, only to find out truck was not available. Man I spoke with told me that there was already someone that put down a deposit, but he was waiting for title because they didnt have a title for truck. Drove for 45 mintues to get there, never got a call, and was stuck in horrible traffic. Just before i left same man that told me truck wasnt avaible came out to inform me that his manager would chew out whoever was responsible. At this point its falling on deaf ears, would not recommend anyone waste your time. Seems like customee service is nonexistent. Unsatisfied is an understatement!
We apologize for your experience. This does not align with our processes and procedures to ensure a excellent customer experience. We have used your f...eedback to improve our communication internally and are so sorry that we did not call you in advance of your visit.
Everyone was nice and helpful. No problem getting a rental until my car was repaired. Facilities was clean and I happen to be there for their morning briefing.... It was very professional.
Thanks for the great review! Being able to provide rental units is a great perk we are proud to offer our customers. We are glad you chose us for your... service needs!
Professionalism of the staff, the facility is always clean. I've been coming to that facility since 2006 and had nothing but good experiences
The service was as fast as could be. The workers were friendly and hospitable. We were offered drinks, popcorn, & lunch while we waited. Coloring for ... the kids was great.
I felt like a valued customer from start to finish thanks to Xavier and the Todd Wenzel family! Xavier was very patient with me and answered as well as... anticipated any questions or concerns i had. Great salesman!
Good Service. Nice waiting area. Good coffee, water, snacks and fruit. Comfortable seating. Friendly staff, quick intake, and my SUV looked fresh and clean.... The service man apologized for the long wait, he said it wasn't cleaned to his satisfaction, which I was grateful for his care.