LaFontaine Chevrolet

I recently took my 2020 Chevrolet Tahoe in for a complete fluid service, which was supposed to include the front and rear differentials, transfer case, and transmission. After paying $825 and waiting 3.5 hours—when I was originally told it would only take 2.5—I discovered when I got home that the transmission fluid was 1.5 quarts low and none of the other fluids had been changed. What makes this even more frustrating is that they knew I was a master mechanic before I retired. Despite this, they still attempted to cut corners, seemingly assuming I wouldn’t notice. When I brought the issue to their attention, I did eventually receive a full refund, but the experience left me deeply disappointed. It’s concerning to think that they might treat other customers—who may not have the same mechanical knowledge—the same way. Shops like this give the entire industry a bad name, and it’s completely unacceptable for them to operate this way. If you feel that something is wrong don't hesitate to get the state of Michigan involved. Stand up for yourself.

I recently took my 2020 Chevrolet Tahoe in for a complete fluid service, which was supposed to include the front and rear differentials, transfer case, and transmission. After paying $825 and waiting 3.5 hours—when I was originally told it would only take 2.5—I discovered when I got home that the transmission fluid was 1.5 quarts low and none of the other fluids had been changed. What makes this even more frustrating is that they knew I was a master mechanic before I retired. Despite this, they still attempted to cut corners, seemingly assuming I wouldn’t notice. When I brought the issue to their attention, I did eventually receive a full refund, but the experience left me deeply disappointed. It’s concerning to think that they might treat other customers—who may not have the same mechanical knowledge—the same way. Shops like this give the entire industry a bad name, and it’s completely unacceptable for them to operate this way.

Son bought a 17K used car with $500 down and written agreement. Picking up Thursday, sold it underneath him. So unethical and sleazy. Young man took a day off work and wasted gas/time. They just don’t care. Please don’t go there.

This was my first time ever visiting a Chevy dealership for service. I was shocked and amazed at how efficient, on-time, and pleasant the service department was. Wow. La Fontaine Chevrolet is the place to go!

Robert Halfacre was amazing to work with. I would highly recommend him and his daughter Erica. This dealership was amazing.

Terrible customer service. Sold us a car with bad breaks and two different sets of tires. How does a car even pass inspection!!? No help at all. Do not buy from them.

This dealership has employees that are always nice and willing to help make things ?right? for their customers!!! Their work is complete and timely. The service department is outstanding!

Fraud, Dishonesty & Greed They sold my order to another customer and kept lying to me until 3 month after the fact. This is true story, there are phone records & voicemail records to backup everything I have written here. The sales men that worked with me are JASON NABOZNY & CADEN NABOZNY. Here is the timeline of events: 1. Nov. 11, 2022, order placed for a Bolt EUV 2. Dec. 14, 2022, Caden called me and left an voicemail saying that my order was accepted by GM. 3. Jan. 3, 2023, Caden called me and left an voicemail saying that my order was being built. I called back and was told it will probably be delivered in March. 4. Mar. 18, 2023, I called Caden and was told this order is taking longer than usual, probably because the option I ordered, and was also told that it will probably be delivered in June. 5. Apr 30, 2023, I called Caden and left a voicemail message to ask for the order status, never received response from him. 6. May 2, 2023, I called Caden and he said he needs to check order, will call me back in 5 minutes, which never happened. 7. May 3, 2023, I called Caden 9 times, all of them went to voicemail. Then I switched to my son's phone, he immediately responded, after finding out it was me, he told me he will call back in 5 minutes, which again never happened. 8. May 4, 2023, I called Caden 3 times, all of them went to voicemail. 9. May 9, 2023, I called Caden 4 times, all of them went to voicemail. So I decided to call other salesmen at the same location, after providing my order #, they all kicked the ball around & kept transferring me to some other people's voicemails. Finally, a lady in development department was kind enough to connect me with the sales manager Alex, who is an honest man and told me this order was sold to another customer on Jan. 23, 2023. So I went back to check my phone log, and I did NOT find any calls from Dexter Chevy Dealer or received any voicemail/message from Caden in that time period. Jason & Caden, I wish the extra money you earned by selling my order to the other customer made your life better. More importantly, I hope it will also make you a better person, so that others does not have to go through what happened to me.

10/10 I couldn?t be happier! I will definitely recommend Jason and Caden to everyone!!

I had the best experience I ever had at a car dealership. I bought my two previous cars from another Chevy dealer. They had sent me an e-mail about turning my equinox in early and buying my car. With hesitancy I went there to see what type of deal they were willing to make. While I was there they did not show much interest in trying to accommodate my needs. My friend who bought many cars there said she felt like they always acted like they were doing her a favor. She will not go back. So after that I went to the La Fontaine dealership in Dexter and met with Matt. They were very interested, friendly, polite and professional, and put a pencil to the paper to try to give me the best deal possible. I was amazed how Matt, and the manager Dave worked with me. They were willing to go the extra mile to try and sell me a car. Unfortunately, I did not realize after all their hard work the equinox did not have the safety feature of the blinking light on the mirror for changing lanes. I count on that so much that it was a deal breaker for me. I was so embarrassed after all their hard work and the great deal they offered me that I had to turn it down. I felt awful . To get that feature I would of had to go to the next step up in the equinox and put a $1,000 dollars down and unfortunately I couldn’t swing that at this time. They amazed me. After all the time they spent with me and the effort they put in trying to sell me the car they were so very kind, gracious and understanding. What a wonderful experience. Two days later I received a call from Matt. He knew what my budget was and he told me he was going to keep an eye out to see if he could find another car with that safety feature which would meet my needs and budget. He said they would love to have my business . I can not say enough how impressed I was Matt, Dave and the dealership. I highly recommend them.