LaFontaine Chevrolet

On December 18, 2019 I purchased a used truck from LaFontaine. Approximately 4 days later the check engine light came on and I noticed on cold starts there... were ticking noises coming from the exhaust. When I originally looked at vehicle they had it started for me. It was cold that day so I didn't think much of it. I used the auto start on the vehicle for the first few days. when the check engine light came on the auto start stopped working. That is when I noticed the ticking sound. When I signed the paperwork for the truck, I declined the extended warranty they tried to sell to me. The finance department told me it was "as-is" and that I should buy the warranty. I told them no and I was happy with the 3 month or 3000 mile warranty they advertised. Again I was told here is no warranty . I told them to go check with salesman because there was a warranty sticker on the window. He did and was not very happy when he came back. He had the sticker in his hand. I had to ask for a copy of it. I could tell he did not want me to have a copy. On Monday, January 13, 2020, I called to make a appointment with service department. I had already had the check engine light codes read (P0441 ,P0456, and P0305). But I didn't have them deleted as I wanted the dealer to see the same codes. I told the service department I was bringing truck in for warranty work. He told me there was NO warranty on this vehicle. I replied that there was and he said he would check with sales. When I dropped off truck on Tuesday, January 14, 2020 I asked it they got warranty paperwork figured out. I was told once again, there is NO warranty. Initially, I was not concerned because I had the paperwork at home and I would just bring it with me when I picked up truck. I was told he would find paperwork on warranty, if there was one. At this point I was starting to be concerned so I talked to salesman and he confirmed with me there was a warranty and it would be honored for anything covered under warranty. I called service department on Thursday, January 16, 2020 and I was informed it would cost $1900.00 to fix my truck. I asked if any of work was covered under warranty. His response was "I didn't know you had a warranty" and " It will depend what your warranty covers" . On the only warranty paperwork I have it says "Limited warranty. Ask the dealer for a copy of the warranty, and for any documents that explain warranty coverage, exclusions, and the dealer repair obligations". I have made several requests for this paperwork to the salesman, the sales manager, and the service department representative. The service department rep told me that based on the description on the advertisement, the repairs should be covered. I tried to set up a meeting between service manager and sales manager. They would not do this. My request was dismissed. I explained several times my position and my interpretation of warranty paperwork that I did have. I asked several more times for the documents which detail the warranty coverages. And he said "it does not exist". I could tell at this point they had no intentions of honoring the warranty. In fact, the sales manager told me this vehicle never should have had that warranty sticker in the window and it was a mistake. The sales manager's utter lack of knowledge and his inability to provide basic warranty contract provided by LaFontaine was very disheartening. He offered to split the difference of the $1900.00 for truck repairs. I declined and told them this was unacceptable. I questioned if they knew about problems with the truck at the time of sale that they did not disclose to me. He showed me the work performed on the truck when they bought it on a trade-in. The paperwork indicated no codes. I explained how it was strange after having truck for only a few days 3 codes come up. The sales manager also offered to have me trade-in the truck I had just purchased. When I asked how much would they give me, he asked to take it for a quick d

f I could give this dealership a zero I would. Where do I start? I bought a vehicle from them in February 2019. They claimed they would pay off my existing... lease. Stupidly on my own part I gave them my lease with about 1,000 miles left on it. They never turned in the lease to GM financial until June! They probably used the car for customers - who knows. I never got anything from GM financial until August - a 215 bill. I called the dealership and was told it would be handled. 30 days goes by and I get an alert from my bank that my credit score has gone down because I have a deliquent payment to GM Financial. I call the dealership again and speak to Shawn Bernard and Paul Prichard - both on different occasions. They both assure me that they will handle this. Many times I was told the email of the bill didn't go through or their email was down... tons of excuses. October rolls around and the bill is now 60 days deliquent. Then since they weren't handling the situation I call again and ask to speak to a manager. This time the lady asks what the problem is. I tell her and she forwards me to a random voice mail - doesn't even give me the name of who I am going to speak to. The voicemail is choppy and hard to understand but I leave a message anyway - no one calls me back. The next day I use the online chat - the online chat person tells me she will have someone call me back within 24 hours. No one does. I use the online chat again a week later and still no call back. I have NEVER had such horrible service in my life. I wouldn't recommend that place to my worst enemy. I truly question how they stay in business.

As I said before NEVER came to dealership ....bought the car over the phone with the help of DAVID FORBES Who is just FANTASTIC... found a car with everything I wanted plus some things ...worked out the lease price I wanted ..then he delivered it to me and picked up the old one ....ITS JUST FLIPPING FANTASTIC >>>>NO FUSS NO MUSS !!!!! I LOVE IT ..................What a wonderful way to purchase a car ........ P.S. I want to pin stripe it with that tape striping ........does that effect my lease ...and can your dealership do it ???? please advise

What an awful experience. Used them for a special order vehicle build. Completely screwed up the registration on the car leaving me unable to use the... car. Okay, things happen, I get that, but try to get anyone to interact with you is impossible. See, once they have your money, nobody cares any more. They don't have the common courtesy to reply to your inquiries. Specifically, Shawn Bernard is a real piece of work. I would advise you to avoid any potential issues and choose another dealership. Very disappointed. Not sure how they look themselves in the mirror every morning.

My shopping experience was very easy and stress free. The Sales consultant Jason Nabozny was amazing. Very helpful and knowledgeable . Thank you so much... Jason helping me find the perfect car for Family. Perfect Team Manager Rob, Finance team,Thank you guys!

Car has had repairs three times in its first two years. They repaired it properly each time. Hopefully there is not a design issue.

My salesperson, Jason knew exactly what I was looking for in a car as I am a repeat customer. I made one phone call to Jason to let him know that I was... ready to lease a car and he called me back promptly with several options. The entire process went very smooth and I just love my Equinox. I highly recommend Jason if you are in the market for a new car.

Overall great experience. Good customer service. They were able to help with my credit Issues and gave me a decent trade-in value for my car. I would... recommend dealership to friends and have already done so.

Great experience worked out a deal over the phone, went in signed the papers and picked up the vehicle.

Dan and team, Thanks again for going the extra mile to help me with the latest issues with the car and make my service experience a 5 star event. Thank... you Alain