Reviews
Write a reviewVery Poor communication
I was preapprooved for a car with excellent credit and a cash downpayment. Had I known I would have paid cash for the car! Instead it seemed obvious the car was being held for somebody else. After 4 days of trying I was still NEVER notified the car was sold! I found out by checking the website today! Four days of no return calls, no texts and no emails ! What a way to do business! Never use this dealer or Cars.com!
Very Poor communication
I was preapprooved for a car with excellent credit and a cash downpayment. Had I known I would have paid cash for the car! Instead it seemed obvious the car was being held for somebody else. After 4 days of trying I was still NEVER notified the car was sold! I found out by checking the website today! Four days of no return calls, no texts and no emails ! What a way to do business! Never use this dealer or Cars.com!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Tim! We appreciate it when our customers take the time to review us, however, it seems you may have the wrong business, as we do not have any record of you calling or visiting us in Stockton, IL. If it definitely is us, then we would love the opportunity to speak with you and make things rights. Please give us a call at 815-947-3331 and ask for Jon!
Highly Recommended
Barkau Automotive made my first time ever buying brand new a great experience. Great staff and very professional. Thank you Jon and Brady for your exceptional kindness.
Highly Recommended
Barkau Automotive made my first time ever buying brand new a great experience. Great staff and very professional. Thank you Jon and Brady for your exceptional kindness.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your recommendation means so much to us and we are so happy to have earned it! Thanks for highlighting some of the Barkau Automotive Team who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a great day!
Great People
The staff are good to work with and are very helpful. They are available to answer questions and work with me. I would recommend Barkau to anyone.
Great People
The staff are good to work with and are very helpful. They are available to answer questions and work with me. I would recommend Barkau to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for all the stars and this excellent review! Your recommendation means so much to us and we are so happy to have earned it! Thank you again for taking the time to let us and the community know about your positive experience at Barkau Automotive! Have a great day!
Great place to service my Jeep!
Amazing service department! So helpful and knowledgeable. I made an appointment not expecting my car to be done the same day, to my surprise, it was done the same day!!
Great place to service my Jeep!
Amazing service department! So helpful and knowledgeable. I made an appointment not expecting my car to be done the same day, to my surprise, it was done the same day!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Beth, for all the stars and kind words! We appreciate you taking the time to let us and the community know you had a 5-Star experience at Barkau Automotive! We look forward to working with you again in the future. Have a wonderful day!
Service dept. fix gave us peace of mind!
We were in a bind traveling from northwest Illinois to Chicago when we needed to replace a wheel bearing. The service manager Justin empathetically understood our issue and took the time to squeeze us into the service department for the fix without an appointment. At this point, we had called several garages in the area and all had told us no they could not help us that day. We are so grateful for Justin, the service team, the excellent work and the fair price. Ron H.
Service dept. fix gave us peace of mind!
We were in a bind traveling from northwest Illinois to Chicago when we needed to replace a wheel bearing. The service manager Justin empathetically understood our issue and took the time to squeeze us into the service department for the fix without an appointment. At this point, we had called several garages in the area and all had told us no they could not help us that day. We are so grateful for Justin, the service team, the excellent work and the fair price. Ron H.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Ron for all the stars and this wonderful review! So glad we were able to help you out in a time of need! Justin and our team are delighted to hear you had a 5-star experience at Barkau Automotive!
Will return again!
Top notch experience! Cullen and staff were extremely helpful on purchase of the new promaster city van. Will return again when in need of replacement
Will return again!
Top notch experience! Cullen and staff were extremely helpful on purchase of the new promaster city van. Will return again when in need of replacement
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for all the stars David! We are delighted to hear we delivered such an excellent experience at Barkau Automotive! Thank you for letting Cullen and our team know how we did! We look forward to helping you again in the future! Have a great day!
Buying a new RAM TRUCK
Had what I needed when I needed to buy and was quickly to make it happen. Thanks for your help in getting Me into my new RAM
Buying a new RAM TRUCK
Had what I needed when I needed to buy and was quickly to make it happen. Thanks for your help in getting Me into my new RAM
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for all the stars, Dan! You are very welcome, and we are so pleased to have assisted in getting you in your new Ram! We strive for 100% satisfaction, and its great to see you had such a positive experience! Once again, a huge THANK YOU from the entire team here at Barkau Automotive! Have a great day!
Great dealership!!
Quick and easy car buying process. My family has been going here for years and we all recommend them to anybody looking for a new/used car or services! Very friendly staff.
Great dealership!!
Quick and easy car buying process. My family has been going here for years and we all recommend them to anybody looking for a new/used car or services! Very friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Bailey for all the stars and taking the time to leave such an awesome review of your recent experience at Barkau Automotive! We look forward to seeing you again! Have a fabulous day!
Greatest dealer ever.
I have been buying cars and trucks for many many years and this is the best experience I've had. I will definitely return when I need another vehicle. The people and the overall process are second to none.
Greatest dealer ever.
I have been buying cars and trucks for many many years and this is the best experience I've had. I will definitely return when I need another vehicle. The people and the overall process are second to none.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Greg, for all the stars and your kind words! We appreciate you taking the time to tell us and the community about your excellent 5-Star experience at Barkau Automotive! We look forward to working with you in the future! Have a great day!
Great service
I received great service was able to get me in right away for a recall issue. Would recommend Barkau for service or purchase of a vehicle.
Great service
I received great service was able to get me in right away for a recall issue. Would recommend Barkau for service or purchase of a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for all the stars, Jodi! We appreciate you taking the time to rate us and your wonderful recommendation means a lot to us! We are delighted to hear your experience was such a positive one. We look forward to your next visit. Have fabulous day!