Blackwell Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(665 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(665 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Awesome Dealership

This has been my home Ford dealership since 2010. Brent Dix is my sales guy! He's great! I have bought or leased at least 5 cars since then.

5.0

Awesome Dealership

This has been my home Ford dealership since 2010. Brent Dix is my sales guy! He's great! I have bought or leased at least 5 cars since then.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alice, Thanks for your review and continued business! We think you're pretty great too!

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1.0

Worst Dealership Ever

One of the worst dealerships I've ever been to. Salesman did not know anything about models, trim packages, or incentives. In January of 2019, he tells us that there are no incentives on the 2018 Escapes. That was a lie. He also said that no one is leasing the 2018 Escapes, purchase only. That was also a lie. Clueless and chewing his gum. Totally indifferent to us. Useless. Worse than useless. It would have been difficult for him to do **less** for us. Refused to give us a price on our trade in. We asked twice. We bought from North Bros. Ford. Go there.

1.0

Worst Dealership Ever

One of the worst dealerships I've ever been to. Salesman did not know anything about models, trim packages, or incentives. In January of 2019, he tells us that there are no incentives on the 2018 Escapes. That was a lie. He also said that no one is leasing the 2018 Escapes, purchase only. That was also a lie. Clueless and chewing his gum. Totally indifferent to us. Useless. Worse than useless. It would have been difficult for him to do **less** for us. Refused to give us a price on our trade in. We asked twice. We bought from North Bros. Ford. Go there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Kristin, we're so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (734) 453-1100 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

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5.0

I love my new car

I was able to pick out a vehicle in a timely matter. There were plenty of options, and I?m really happy with my decision !

5.0

I love my new car

I was able to pick out a vehicle in a timely matter. There were plenty of options, and I?m really happy with my decision !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Megan, Thanks for leaving a review, and we are so happy that you love your new vehicle.

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5.0

2918 Escape

It went smoothly. I had some concerns that were addressed in a friendly, informed manner.

5.0

2918 Escape

It went smoothly. I had some concerns that were addressed in a friendly, informed manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Margaret, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Safe travels!

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5.0

Blackwell ford fixed my recall

Service manager is at Blackwell ford is the guy you want to talk to if you have a problem Would buy my next suv from blackwell ford because of him

5.0

Blackwell ford fixed my recall

Service manager is at Blackwell ford is the guy you want to talk to if you have a problem Would buy my next suv from blackwell ford because of him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We'll be glad to pass this on to the team! Thank you so much for being one of our valued guests and we look forward to your next visit!

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5.0

Happy with my leased 2017 Ford Explorer

Brent Dix, my salesperson was great! Efficient, friendly, was able to locate exact Explorer I wanted. Finance mgr was also very friendly and professional. This is my 3rd leased Explorer From Blackwell since 2015.

5.0

Happy with my leased 2017 Ford Explorer

Brent Dix, my salesperson was great! Efficient, friendly, was able to locate exact Explorer I wanted. Finance mgr was also very friendly and professional. This is my 3rd leased Explorer From Blackwell since 2015.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Suzanne, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

Car Buying has never been so Enjoyable!!!

Had the most amazing experience at Blackwell Ford with the recent purchase of our 2017 Ford Escape. Mark Cameron knowing how little time I had during visits made sure that he had all the possible scenarios available when I walked in the door. I was truly able to sit down look at the figures and decide the next steps. He then got me sitting down with the finance manager who quickly was able to process our paperwork and get me approved and out the door. The entire staff that I dealt with was knowledgeable and very helpful. Will definitely consider Blackwell Ford & Mark Cameron for the next purchase of a vehicle and will highly recommend him to others.

5.0

Car Buying has never been so Enjoyable!!!

Had the most amazing experience at Blackwell Ford with the recent purchase of our 2017 Ford Escape. Mark Cameron knowing how little time I had during visits made sure that he had all the possible scenarios available when I walked in the door. I was truly able to sit down look at the figures and decide the next steps. He then got me sitting down with the finance manager who quickly was able to process our paperwork and get me approved and out the door. The entire staff that I dealt with was knowledgeable and very helpful. Will definitely consider Blackwell Ford & Mark Cameron for the next purchase of a vehicle and will highly recommend him to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Diana, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

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4.0

Thanks Blackwell

I felt like I got an honest deal and my salesperson took time to explain everything to me.

4.0

Thanks Blackwell

I felt like I got an honest deal and my salesperson took time to explain everything to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Donna, Thank for taking the time to leave a review!

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5.0

Highly Recommend Blackwell Ford

I had a very good experience at Blackwell Ford and enjoyed working with Brian Robertson.

5.0

Highly Recommend Blackwell Ford

I had a very good experience at Blackwell Ford and enjoyed working with Brian Robertson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joanne, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

Highly Recommend

My experience with Mark Cameron is always great! Very attentive and customer service oriented! Love my Escape and couldn't have picked a better vehicle!

5.0

Highly Recommend

My experience with Mark Cameron is always great! Very attentive and customer service oriented! Love my Escape and couldn't have picked a better vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the recommendation of our dealership, Julie! We're glad you love your new Escape, and if there is anything more that we can do for you, please let us know!

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