McFadden Friendly Motors Hours
McFadden's Friendly Motors was incorporated in 1974. We are located in South Haven, Michigan. Our mission statement sinc
e inception has been "To provide our customers with a shopping, buying, service and ownership experience that consistently satisfies each individuals needs and exceeds their expectations in a comfortable, supportive environment". That goal and exceptionally high customer satisfaction is reflected in our consistent high customer praise here on Cars.com.
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I bought a truck from McFadden F. Motors about 3 yrs ago and finally got rid of it. nothing but trouble from day one. Hidden repairs, safety inspection-really... ? Brakes were all but rotted out of truck. But new pads. Come on. Truck was sold in Canada first. so NO factory warranty. when i started having issues i found this out. I asked why i was not informed they said "it was on our website". no help from them. i would be righting for days on all the troubles i had and all the excuses McFaddens had. I started researching reviews for this dealership. It seems like they are so busy replying to bad reviews that they forgot how to take care of the customers that keep them in business. Rusty McFadden favorite is " I looked in our data base and did not find anything about this" LOL. I would push a dead ford before I would take a free truck or car from them because I am sure it would be lied about. Again, Smoke and Mirrors... BEWARE
We are sorry for your experience Todd. Without a last name I can't dig into our files to review your concerns. If you would like to discuss this wit...h me I am here to listen. 269-208-0119 is my cell #. Rusty McFadden
Pat Crowley was a big help. Although I did not buy a car from Pat he was very helpful and returned my calls promptly. Being from Wisconsin the distance... was a concern. Thanks Pat for ALL YOUR HELP! Mark
Thanks for your kind words MarK!
Rusty approved the deal, a man of his word Keith keep me updated on the purchase. best of all Patrick made financing a breeze and saved me money$$$$ best... experience yep I said it best experience!
Thanks, we work hard to keep our word on every commitment we make! Thanks for your business!
WARNING.....this is a very lengthy review!!!!! First, I would like to mention and thank Keith and Robert. They were the sales representatives who helped... us when we were first looking for my new/used car. Keith was our original salesmen, he went with us when we first test drove the car (that was a blast riding with him and the top down on the car. We definitely enjoyed ourselves some good laughs)! Robert stepped in and helped us out when we came back to buy the car because Keith was busy helping another customer. They both were very friendly, curtious and funny! I appreciate their humor in a time that is both exciting and nerve racking! They both stayed after hours as well until the sale was finalized. Thank you boys Now, for the STAR of this review.....that would be the amazing Kyle Stewart!!!!!!!!! Kyle is the finance dude. So we actually had an appointment scheduled with him but, before we had even got there for our appointment "they" bombarded him with two other customers looking for financing. So, needless to say....we waited for over three hours before we got to talk to Kyle. It wasn't his fault that they pushed other customers before our scheduled appointment with him and he felt really bad about that! Kyle also stayed way past normal business hours to help find us financing. We were having an issue because the vehicle had a lemon title. There was an issue with the convertible top when it first came from the manufacturer. But, it was sent back and the issue was fixed. But because of that it now has a "lemon title". Because of that type of title, no one wanted to finance it for us. Finally...after some time Kyle found a bank to work with us. Things were looking up for us and I was so excited about my new car! Hubby signed all the paperwork and we drove home in my cute little car. Eleven days after the sale, Kyle notifies my hubby that the bank that originally financed us (Santander Consumer USA out of Fort Worth TX) apparently just realized that the car had the lemon title and so they decided to change their mind)! Which I'm pretty sure that legally they shouldn't have been able to do that!!!!! Talk about taking the wind right out of your sails But, Kyle busted his butt trying to find financing for us with the banks that they use at McFadden's. When non of them would finance it, Kyle went above and beyond and found us financing at a credit union in our own town (which wasn't even one of the banks they use). It ended up being such a blessing because not only did this credit union approve us immediately, they lowered our interest rate by half, which also lowered our payment by $40 a month, they gave us GAP insurance on the car, they knocked six months off the loan, they threw in a $1000 credit card to help us build our credit because we didn't really have any to begin with and they delayed our first payment for 2 months!!!! They did all of that over the phone with my hubby in about 8 minutes!!!! I highly recommend that Mcfadden's entertain the idea of using this credit union as a regular financing option for their customers to use. It's Omni Credit Union and hubby worked with Joyce. But, if it weren't for Kyle bending over backwards and doing everything he could to help us out, this whole ordeal would have probably ended up in a courtroom! Especially since the car was already in own name. I honestly can't say enough good things about Kyle!!!! Thank you from the bottom of our hearts Kyle!!! YOU ARE THE MAN!!! Because of Kyle, we will probably be a repeat customer! You, Keith and Robert all deserve a raise....that's for sure!!!!
Thank You for your detail response and review!
I recently left a review but neglected a very important part. For financing, Kyle Stewart. Superb in his field. Then the sales representative was Robert... McKenzie. Mr. McKenzie is respectful, energetic, and what he does not know, he will find the answer. He is a go-to to get a vehicle. Mr. McFadden has a team that is quite extraordinary, he is blessed.
Thank You for your business in both or body shop and new car sales department!!
Purchased a vehicle after looking for several weeks. Worked out a deal on a factory certified 2017 Ram 2500. Salesman Aaron was great to work with and... we settled on everything via email. Never talked to him .Very convienent and he was very responsive. The day before I purchased it, I found out that the vehicle had 5,000 more miles than advertised. They knocked off a little money because of it. I wasn't too worried because it was factory certified and had an additional 3 month/3000 mile bumper to bumper warranty with an additional 24 month/40,000 mile powerful warranty. After signing the paperwork, they tell me that it does not qualify for it because of an open recall they couldn't get parts for. Truck also had front end work done that was found after I got home that included paint. Pictures on internet listing don't show the misaligned bumper. Must've happened in their possession. They said it had a clean Carfax, but obviously wasn't inspected well. I take a little blame for having my new-to-me vehicle blinders on. Dealership did work out a few issues after the sale which is why they got 2 stars instead of one .Finance guy was extremely condescending. Definitely will not be going back .Dealer stops communication when they are called out on stuff. Friendly, maybe. Easy to work with, nope.
In all of my years buying cars and trucks I have never had an experiance like I had at this dealership, it's in there name "Friendly". This is the first... time I have driven out of a dealership without buyers remourse. Rusty McFadden and his people make you feel like you have been buying from them for years.
Thank You Al! We enjoyed working with you very much too! Thanks for the business and your input! Rusty
They offer a price guarantee that is 100% fraudulent. I shared competitive quotes, asking them to match and they were still several thousand higher. Do... yourself this favor- do your homework, get as many quotes as you can, read the internet forums. If you are armed with knowledge, its extremely likely that you WONT buy a car from this dealer.
Dirk, We do stand behind our price guarantee. We do require a customer to bring in a written offer on a buyers order if it is there desire for us to... beat an offer after we have presented our pricing. We did not receive that from you. We embrace an informed shopper. Most of the time we get the business from informed shoppers who shop us. Thank you for your input.
turned in a vehicle, leased another, there were problems with finance company. money was still being taken out of my bank account for a car I had turned... in. when I asked for help with this problem from the dealership they said they would get back to me, they never did. after numerous calls to the finance company I found out that the dealership had not paid it off and had not finished the process of lease termination. I called the finance company myself and after numerous conversations with various people got the problem solved and my money refunded. the dealership was no help and I will never go back there. customer service is deplorable.
Dave, Unfortunately with the autopay that was on your previous lease, the lease company did debit a payment from your account between the time you com...pleted the deal and the few days before the lease company recognized the payoff of your old lease. I do apologize for the lack of good communication from my finance department. Thank you for your business.
We were looking for a car for our daughter, helping her to build her credit. After speaking with the salesman and the sales manager on the phone about... the vehicle and the price we needed to be at to drive the 2.5 hours. We drove to see the vehicle and started discussing the price. Conveniently, the price changed and we wasted a whole day driving for nothing. The salesman was Great! The sales manager was a jerk.... bummer to... we were ready to buy!��