McFadden Friendly Motors Hours
McFadden's Friendly Motors was incorporated in 1974. We are located in South Haven, Michigan. Our mission statement sinc
e inception has been "To provide our customers with a shopping, buying, service and ownership experience that consistently satisfies each individuals needs and exceeds their expectations in a comfortable, supportive environment". That goal and exceptionally high customer satisfaction is reflected in our consistent high customer praise here on Cars.com.
"Car Buying Made Easy!"
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Purchased a vehicle after looking for several weeks. Worked out a deal on a factory certified 2017 Ram 2500. Salesman Aaron was great to work with and... we settled on everything via email. Never talked to him .Very convienent and he was very responsive. The day before I purchased it, I found out that the vehicle had 5,000 more miles than advertised. They knocked off a little money because of it. I wasn't too worried because it was factory certified and had an additional 3 month/3000 mile bumper to bumper warranty with an additional 24 month/40,000 mile powerful warranty. After signing the paperwork, they tell me that it does not qualify for it because of an open recall they couldn't get parts for. Truck also had front end work done that was found after I got home that included paint. Pictures on internet listing don't show the misaligned bumper. Must've happened in their possession. They said it had a clean Carfax, but obviously wasn't inspected well. I take a little blame for having my new-to-me vehicle blinders on. Dealership did work out a few issues after the sale which is why they got 2 stars instead of one .Finance guy was extremely condescending. Definitely will not be going back .Dealer stops communication when they are called out on stuff. Friendly, maybe. Easy to work with, nope.
In all of my years buying cars and trucks I have never had an experiance like I had at this dealership, it's in there name "Friendly". This... is the first time I have driven out of a dealership without buyers remourse. Rusty McFadden and his people make you feel like you have been buying from them for years.
Thank You Al! We enjoyed working with you very much too! Thanks for the business and your input! Rusty
Lets face it, car buying is very stressful. We all have different perceptions of what to expect and how long the process takes. I was extremely happy... to work with Scott W. at McFadden Friendly motors to help me make this process easier and as stress free as you can get. They ask you questions that are valuable to match you to the correct vehicle. I would highly recommend this dealer to anyone who is looking for a new car. Once my purchase was complete, Scott walked me around the shop to introduce me to the service people and show me where I would need to go. Thank you for your help McFadden.
Thank you for your kind words Kathy!!
They offer a price guarantee that is 100% fraudulent. I shared competitive quotes, asking them to match and they were still several thousand higher. Do... yourself this favor- do your homework, get as many quotes as you can, read the internet forums. If you are armed with knowledge, its extremely likely that you WONT buy a car from this dealer.
Dirk, We do stand behind our price guarantee. We do require a customer to bring in a written offer on a buyers order if it is there desire for us to... beat an offer after we have presented our pricing. We did not receive that from you. We embrace an informed shopper. Most of the time we get the business from informed shoppers who shop us. Thank you for your input.
turned in a vehicle, leased another, there were problems with finance company. money was still being taken out of my bank account for a car I had turned... in. when I asked for help with this problem from the dealership they said they would get back to me, they never did. after numerous calls to the finance company I found out that the dealership had not paid it off and had not finished the process of lease termination. I called the finance company myself and after numerous conversations with various people got the problem solved and my money refunded. the dealership was no help and I will never go back there. customer service is deplorable.
Dave, Unfortunately with the autopay that was on your previous lease, the lease company did debit a payment from your account between the time you com...pleted the deal and the few days before the lease company recognized the payoff of your old lease. I do apologize for the lack of good communication from my finance department. Thank you for your business.
We were looking for a car for our daughter, helping her to build her credit. After speaking with the salesman and the sales manager on the phone about... the vehicle and the price we needed to be at to drive the 2.5 hours. We drove to see the vehicle and started discussing the price. Conveniently, the price changed and we wasted a whole day driving for nothing. The salesman was Great! The sales manager was a jerk.... bummer to... we were ready to buy!
I didn't find what I was looking for the first time I stopped but left with the promise of a phone call from Mia when what I was looking for came in. Less... than a week later I drove away in my new Jeep. I have already given Mia's card to a friend. Everyone was friendly and knowledgeable and it was a pleasure doing business there.
working with Patrick and the staff at McFadden was very helpful. I like their attitude and cooperation. Would definitely recommend them. Their service... area was immaculate, and gives the appearance of competency.
Very helpful, love my new car and I'm very happy with it. Amazing customer service, would definitely recommend to anyone looking to get a car
We appreciate your business very much and are extremely happy you enjoyed the experience!
Recently, purchase a new truck , the staff were great , stayed after closing time to get me driving my new truck home that night overall great experience
Thank you very much for your business Mike!