Galena Chrysler

1.2 out of 5 1.2

Reviews

1.2 out of 5 1.2
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 17, 2019

    Don't bring your Jeep here they take your money and leave you walking can't believe a dealership operates business like this put a part on my Jeep two... days later I'm in same spot called other places and they said That said they can't believe they didn't know what I need tried to meet them half way and they said to bad not their problem I'm calling BBB

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 3, 2019

    Alex Wilson is a liar, crook and a fraud. He stole $3000 dollars from me. Dont buy from him there are other dealerships out there who wont steal from... you.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 11, 2014

    Dear Alex and Duane, I want to thank you for all your help with my Jeep. Your patience and professionalism is impressive is impressive. I knew when I bought... the car two years ago that Alex was the most knowledgeable sales person I had spoken to during my search. Now I am even more pleased with my choice. Alex's concern for me as a customer with a problem goes beyond expectation. Duane spent the time to explain what was wrong and reassure me everything was back in tip top shape. Needless to say I will recommend Galena Chrysler Jeep as an exceptional dealer and service organization. Thank you, Marie Mancini

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 13, 2019

    horrible service and a disaorgaized company no service after the sale my mother has been ripped off by the service dept 3 times now and it wont happen... agian

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    December 24, 2018

    On Dec 18 2018 I called dealer at the end of the day to have my battery replaced. I left the car and they said it would be ready late the next day since... I didn't have an appointment. The next day all I got was a run around, car not in shop, will be in in one hour , in shop (no way to verify) at 3 Pm, on machine for testing at 4:30. Called at 5 pm and was told my car was on test equipment and wont be ready until the next day since service technicians went home. If this is the kind of service I would get forget about buying a car there. I had service done at a Hyundai dealership two days before and a world of difference. The numbers on there survey were not high enough for the kind of service I received.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    December 7, 2017

    They told me that they couldn't find this car but I keep seeing it up on the cars.com site.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    I apologize for your frustration with our dealership. I am not aware of what vehicle you are referring to, so there can be a few scenarios. If the veh...icle is listed but has no pictures or price that is due to the vehicle not being here ready for retail sale. We purchase our used inventory from all across the country and can take some time to arrive and go through our reconditioning process. Otherwise if there were pictures and a price the vehicle is likely sold, we do ship out many vehicles and/or need to waiting on financing to come through before "finalizing" the deal on our end which can take some time. Feel free to call me anytime to discuss further @ 815-777-4477 ext 222. Alex Wilson, Sales Manager

  • 5.0 out of 5
    December 8, 2016

    Had them treat my Ram 1500 with Corrosion Free rustproofing. Katlyn answered all my questions by email and set up the appointment. I believe they did a... very thorough job as it took them nearly 4 hours. They also supplied me with a loaner car to use while they worked on my truck.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 5, 2016

    Was in the market for a used Wrangler, just happened to drive by and noticed the hundreds of Wranglers, couldn't believe my eyes, even though most are... mail Jeeps. Alex was our salesman who was very knowledgeable about everything Jeep. Ended up making a deal and bought a lift kit from the dealer as well and had them install. If you are in the market for a Jeep this should be your stop!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2016

    I started looking online for a vehicle. Knew I wanted something with 4 wheel drive and bigger then my current car. I came across the Jeep Compass and liked... the look of it. Did my research and asked around. My family has always had Chevy so Jeep was new for us. I emailed about the vehicle and got a response within the hour. Logon was great to work with. I emailed pictures of my trade in and they gave me a great deal. I drove a little over an hour, test drove and purchased all in about an hour and a half. Will definitely be back since I have been converted to a Jeep lover!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    May 31, 2016

    We drove 2 hours to find out the car had safety and check engine lights on. Apparently this just happens, and was probably just the gas cap or something... minor. (No this doesn't just happen, we are very familiar the type of car.) They then seemed more interested in sending to auction than trying to sell. Maybe we should be saying thank you though, could have been looking out for us! Just didn't feel like they were very truthful in the matter.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Unfortunately we couldn't make a deal with the customer who wanted to pay less than dealer wholesale value, we explained the Mercedes just arrived and... the service light came on after being detailed and we do not have the computers to properly scan being a new Chrysler dealership.

View More Reviews