Skip to main content

Galena Chrysler

(57 reviews)
Visit Galena Chrysler
Sales hours: 9:00am to 3:00pm
Service hours:
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–6:00pm 7:30am–5:00pm
Thursday 8:00am–6:00pm 7:30am–5:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (815) 402-2032 (815) 402-2032
Used (815) 402-2031 (815) 402-2031
Service (815) 402-2034 (815) 402-2034

Inventory

See all 114 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2022.
Galena Chrysler year after year has proven to be the area's top Chrysler Dodge and Jeep dealership thanks to our loyal customer following and relying on the high standards our dealership has built its name on.
We're Better and We'll Prove It

Service center

Phone number (815) 402-2034

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

(57 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Galena Chrysler from DealerRater.

Want to share your experience with this dealership?

Write a review

Was told the truck i was going to look at had 1.

Was told the truck i was going to look at had 1.9 financing only to find out it didn't also told truck was new but it was used as dealer took all the rebates so warranty started when they did this also Carfax said they had to put new battery in it from sitting so long

Was told the truck i was going to look at had 1.

Was told the truck i was going to look at had 1.9 financing only to find out it didn't also told truck was new but it was used as dealer took all the rebates so warranty started when they did this also Carfax said they had to put new battery in it from sitting so long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review

My experience wasn’t good the sales man lied to me and

My experience wasn’t good the sales man lied to me and said I was approved and go to go when the bank still wanted proof of income and wanted me to sign documents and then them keep the jeep until I got proof of income. And let interest start accruing on a vehicle I didn’t not have position of. I’m not impressed with their service at all.

My experience wasn’t good the sales man lied to me and

My experience wasn’t good the sales man lied to me and said I was approved and go to go when the bank still wanted proof of income and wanted me to sign documents and then them keep the jeep until I got proof of income. And let interest start accruing on a vehicle I didn’t not have position of. I’m not impressed with their service at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review

Inquired about a car and got my first response about an

Inquired about a car and got my first response about an hour later. Emailed the salesman directly and never heard back after contacting him twice. No follow up from the dealership either. I’ll steer clear of this place in the future.

Inquired about a car and got my first response about an

Inquired about a car and got my first response about an hour later. Emailed the salesman directly and never heard back after contacting him twice. No follow up from the dealership either. I’ll steer clear of this place in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 1 found this review helpful. Did you?
Yes No
Show full review

Jeep sold with several issues

Purchased a jeep but could not pick up when paperwork was signed because it still was in the shop getting the inspection and repairs done. 3 weeks later picked it up and brought it home. There is no way they had it inspected. The battery was bad, power steering steering fluid pouring out of it, tons of engine lights on, 4 wheel drive didn't work and front drive shaft missing. Reported the issues and they were to get me a loaner and repair mine properly. 3 weeks later they finally brought a loaner and picked my jeep up. "Fixed it" and returned it. As soon as they pull in he driveway we could already see the power steering fluid pouring out of it still. Called and they told me to take it to a local shop get an estimate and they would pay for the repairs. Sent the estimate and now they want to order the parts and send them to a local shop and pay someone for labor only. Today the death wobble started and now after only having the jeep for 2 months all the front suspension needs replaced. Worst company ever selling crap vehicles .

Jeep sold with several issues

Purchased a jeep but could not pick up when paperwork was signed because it still was in the shop getting the inspection and repairs done. 3 weeks later picked it up and brought it home. There is no way they had it inspected. The battery was bad, power steering steering fluid pouring out of it, tons of engine lights on, 4 wheel drive didn't work and front drive shaft missing. Reported the issues and they were to get me a loaner and repair mine properly. 3 weeks later they finally brought a loaner and picked my jeep up. "Fixed it" and returned it. As soon as they pull in he driveway we could already see the power steering fluid pouring out of it still. Called and they told me to take it to a local shop get an estimate and they would pay for the repairs. Sent the estimate and now they want to order the parts and send them to a local shop and pay someone for labor only. Today the death wobble started and now after only having the jeep for 2 months all the front suspension needs replaced. Worst company ever selling crap vehicles .

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Quick and Easy

Bought certified Jeep from Alex and Terry, all tech features hooked and ready at time of sale, no xx gave me best price within 2 hour drive, highly recommend

Quick and Easy

Bought certified Jeep from Alex and Terry, all tech features hooked and ready at time of sale, no xx gave me best price within 2 hour drive, highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

JUST VERY BAD ALL THE WAY AROUND

I drove from Iowa with my trade in, and wanted to purchase a Jeep…got very bad treatment, had a VERY BAD experience and was sold a Jeep that ended up having no spare tire, floor mats, had broken glass inside it, etc. To add to this experience this Wrangler was a 🍋 LEMON! Amazingly they stopped returning any calls from me, and would not give me any help…

JUST VERY BAD ALL THE WAY AROUND

I drove from Iowa with my trade in, and wanted to purchase a Jeep…got very bad treatment, had a VERY BAD experience and was sold a Jeep that ended up having no spare tire, floor mats, had broken glass inside it, etc. To add to this experience this Wrangler was a 🍋 LEMON! Amazingly they stopped returning any calls from me, and would not give me any help…

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
Yes No
Show full review

Very helpful, friendly, professional sales team , put me

Very helpful, friendly, professional sales team , put me in the car I was wanting to get

Very helpful, friendly, professional sales team , put me

Very helpful, friendly, professional sales team , put me in the car I was wanting to get

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Terry, salesman, very unknowledgeable.

Terry, salesman, very unknowledgeable. Withheld information on used truck and told my husband what he wanted to hear, to make the sale. The vehicle was shipped to us, sight unseen, and to repair it we will double the cost of the truck. Terry told us they ship vehicles all of the time and we ended up trusting him. MISTAKE!!! Alex Wilson, manager, did nothing to help take care of us. He really doesn't care and I got the feeling that I was really bothering him when I spoke with him today. We have been lied to numerous times on the phone. Promised returned phone calls that we never got. I would NEVER buy a vehicle from this company again nor should you.

Terry, salesman, very unknowledgeable.

Terry, salesman, very unknowledgeable. Withheld information on used truck and told my husband what he wanted to hear, to make the sale. The vehicle was shipped to us, sight unseen, and to repair it we will double the cost of the truck. Terry told us they ship vehicles all of the time and we ended up trusting him. MISTAKE!!! Alex Wilson, manager, did nothing to help take care of us. He really doesn't care and I got the feeling that I was really bothering him when I spoke with him today. We have been lied to numerous times on the phone. Promised returned phone calls that we never got. I would NEVER buy a vehicle from this company again nor should you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

VERY disappointed in your company!

Show full review

Great Job!!

My name is Royce Hendrick and My vehicle was transported to my house today. I am very satisfied, it looks better up close than in the pictures. Thanks to Micah for a job well done. Thanks again!!!!!!!!

Great Job!!

My name is Royce Hendrick and My vehicle was transported to my house today. I am very satisfied, it looks better up close than in the pictures. Thanks to Micah for a job well done. Thanks again!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

worked with jodi who was a great person she helped me

worked with jodi who was a great person she helped me through the process and calmed all my fears. vehicle was delivered and in beautiful shape.

worked with jodi who was a great person she helped me

worked with jodi who was a great person she helped me through the process and calmed all my fears. vehicle was delivered and in beautiful shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
See all 57 reviews