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Horrible Service Department!
I purchased a new 2017 Jeep Cherokee and Extended Lifetime Warranty at the Ziegler Dealership in Plainwell. I have no issue with the sales staff. Service Department is a different story. They do not even rate the one star I had to give. I am an older 60 + female and the reason I bought new is for the peace of mind that I could rely on for a new vehicle. My Cherokee has 27,035 miles on it when it decided it wanted to stop while driving saying to put in drive or neutral and press brake to continue. That did not work and the car had to be restarted to continue driving. Very scary and dangerous! Upon calling g the service department and explaining the issue I was told they were doing appointments for September 11th thru the 17th on August 27th. I asked if there was anyway they could do something sooner as this is my only vehicle, Iive alone, and I work 5 days a week. My son-in-law had an appointment for routine oil change so I was told I could leave it and they would try to work it in. Today I was told they were not going to get the Cherokee in until the 20th!!! This is wrong anyway you want took at it!! Why did I buy this Jeep, extended warranty and have this issue on a car with 27,000 miles and a service manager that is very rude, uncaring, and could care less about your issue!! What has happened to Jeeps Customers Service?? I would warn anyone to steer far away from here and the lousy service department!