Zeigler Chrysler Dodge Jeep RAM of Plainwell

I know everyone has a little hesitation in buying a used car - there could be small issues or dings you didn't know about, prior issues. This dealership... did everything in their power to hide issues with this car. They hid their photos to show massive rip in the back pocket of the seat, and more importantly, that the car was not under any manufacturer warranty. I had to call Jeep to inquire about fixing a small issue and learned that this is out of warranty. The dealership provides auto check instead of carfax to hide this, and when I told them they said it was my responsibility to research what they don't tell you. Do not go here.

Drove 2hrs base don the online information for a truck. I was looking specifically for a non smoker truck. Text for their ad stated specifically non... smoker truck. Drive up there and the lot is filled past capacity. To the point that it is unsafe to maneuver through. This was my first warning sign. Walk inside and there are no where near enough salespeople for the number of customers. I met with someone and they pulled the truck around. As soon as the door opened I could smell the smoke. I commented to the salesperson that the truck was smoked in, she replied that yes, it definitely was. I pointed out the online ad said non-smoker. She said nothing. I hop in and drive it see that there is even a cigarette burn in the header upholstery, water damage in the back corner and the rear window won't roll up. I also noticed it had previously been a plow truck - which I am leary of. I return and nicely tell the sales person the issues. She seems non concerned. I left and didn't bother to look at any other trucks. I'm saddened to see the inaccurate description is still online.

Service Dept. did a great job. We had new tires put on and vehicle service.

I tried to buy a truck from TODD. He wouldn't deal at all. So I asked for anyone but TODD. Told Eric I'd pay full price for it, offered money to hold... it. He said no need its a deal. Then TODD SOLD THE TRUCK THE NEXT MORNING while we were setting up a rental car to come and get it. And Eric was at the doctor. That's as rotten as it gets people. Don't deal with TODD. He should be fired right now.

Jim is an excellent diesel mechanic, when servicing the truck he reviews everything and lets me know about items coming up that will need attention, I... like this attention to detail as it allows me to be proactive on repairs I never find myself on the side of the road waiting for a wrecker

Have been going to HZ for almost forty years. Their ability to service our cars have been excellent. Appointments have been prompt, service superb and... attitude always friendly. We moved an hour away twelve years ago but always go back to HZ.

Truck I went to look at had some issue they were not aware of. Otherwise salesperson was helpful

Bill Ball is a great sales person!!! I would recommend. Service has been excellant, no problems.

Really great service. Would recommend zeigler to any one looking!

I have been getting my oil changed here for a while now, when I went to do a repair on my vehicle I pulled the cover off of the top of my engine to find... a ton of dirt and grime caked on top of my oil cap and around the cap! The air filter was absolutely filthy, it has not been changed in a few oil changes, they never recommended getting it changed otherwise I would have. I wish I could post pictures on here because you people would be absolutely disgusted!!! I Wonder how much dirt has fallen into my engine due to your carelessness!!!