Zeigler Ford of Plainwell

Almost purchased a vehicle here. They use Autocheck but I decided to check Carfax. Autocheck says 1 owner no accidents. Carfax says 5 owners and car was totaled. So do your own homework people and don't deal with dishonest dealerships.

Avoid this place if you’re out of state! Bought a brand new ford transit paid in full (including taxes and tags) they were to handle the out-of-state tags and title. It has been three months and they have done nothing. I have an expired temporary tag my taxes that were supposed to be paid have not been paid. they do not return phone calls! Beware!!! I am not sure where my taxes have gone, but I fully intend to track them down and file any criminal charges for theft once I find out where my money is because it is not with the state of Georgia where they were to file them. I am left with a vehicle that can’t be driven because it’s not registered and I am out of pocket over $110,000!

This place truly takes care of you. They will try and work with you to make sure you get the car that you want. People skills where great. Will always get my cars from here.

Rob went above and beyond, a few hiccups along the way .Rob was very professional and kept me in check. I would definitely recomend Rob Caro

I bought my car from Rob a couple years ago. He listened to what I wanted and helped me get a great car after months of looking. A couple weeks ago I was having trouble with the car and Ford was trying to charge me over $1,000 just to tell me what was wrong with it. I called Rob (which I wish I would have done in the first place) and he not only set me up an appointment but provided me with a loaner car until mine got fixed. Zeigler was able to tell me what was wrong with my car the same day they looked at it and had the part delivered and installed the very next day. I would definitely recommend Rob and Zeigler to anyone looking for a car

We began our search online for an Explorer ST and contacted a few dealerships looking to work with. From the time that Matt Harper contacted my wife and I to begin finding us the right ST, to talking over the phone with us, and us finally coming over to test drive, he was nothing but professional. He sent us photos and kept communication with us through the whole process. When it came time to talk details, Steve in finance was nothing but helpful. Matt and Steve made the trip for us driving 2 hours to find the right ST for us worth while. We would recommend Plainwell Ford, along with Matt and Steve to anyone looking to get professional service and finding the right vehicle for them anytime.

This dealership messaged me and I requested a virtual tour of the vehicle. This was forgotten and I was never messaged back. Very unprofessional

My wife and I finally came to and agreement with zeigler on a 2016 Rubicon. we had a buy/sell agreement and got the check for the jeep and had insurance on it. W hen we went to pick it up we noticed rust on the tailgate. We were told that they would knock $500 off the price. I asked our salesman to see if their body shop could replace the tailgate instead of giving us the money off, we were told he was checking into it, the next morning I got a text telling me the jeep had been sold for full asking price. This is very unethical business practices in my eyes since the full ask was about $3000 more than our agreement. When I contacted the used car sales manager his attitude was "oh well". he told me we did not sign the buy/sell even though we agreed to it and had it sent to our credit union. We were very disappointed at the way they do business. NEVER, NEVER again.

We have been going to Jake for over 15 years and never been disappointed. He always finds us the best deal and a great quality car. Very friendly staff and lots of inventory

This was one of the best car buying experiences ever! I left my info on the car I was interested in online, and got a text within the hour. I set up an approximate time togo in to see the car the next day, and was pleasantly surprised by the speed and efficiency that everything was handled. Even though they were quite busy, I had test driven, looked over, and reached an agreeable price on my "new to me" Nissan Murano. We all know that it isn't always that easy, especially for a female looking alone, but I was treated with respect and as a knowledgable person who knew what I wanted and could afford. A big Thank You to Rob Caro and team for a job well done!