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Johnson Ford of Pittsfield

(380 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:30am–6:00pm 8:00am–5:00pm
Tuesday 8:30am–6:00pm 8:00am–5:00pm
Wednesday 8:30am–6:00pm 8:00am–5:00pm
Thursday 8:30am–6:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed

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Reviews

(380 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Ford of Pittsfield from DealerRater.

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My mechanic Bill did a great job finding the cause of my

My mechanic Bill did a great job finding the cause of my problem, which was mice chewing wires causing a short. This was done in a very quick time frame (one day), and he kept me informed as he looked for the problem. I thought this was a FANTSTIC job by the mechanics at Johnson Ford. This dealership is very professional in the way they go about their work. I have a great trust in them. Jim Ferere

My mechanic Bill did a great job finding the cause of my

My mechanic Bill did a great job finding the cause of my problem, which was mice chewing wires causing a short. This was done in a very quick time frame (one day), and he kept me informed as he looked for the problem. I thought this was a FANTSTIC job by the mechanics at Johnson Ford. This dealership is very professional in the way they go about their work. I have a great trust in them. Jim Ferere

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service was done quickly and efficiently.

Service was done quickly and efficiently. I was given ride service home and return to dealership for vehicle pickup. All work was completed and vehicle is running like new again.

Service was done quickly and efficiently.

Service was done quickly and efficiently. I was given ride service home and return to dealership for vehicle pickup. All work was completed and vehicle is running like new again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Salesperson was very through explaining features of

Salesperson was very through explaining features of vehicle. Gave us a good price for our trade-in. We were also comfortable the the final price.

Salesperson was very through explaining features of

Salesperson was very through explaining features of vehicle. Gave us a good price for our trade-in. We were also comfortable the the final price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very friendly professional staff, would recommend going

Very friendly professional staff, would recommend going here for your Ford needs. Clean facilities and they go above and beyond for their customers. Full tank of fuel with every new vehicle and more.

Very friendly professional staff, would recommend going

Very friendly professional staff, would recommend going here for your Ford needs. Clean facilities and they go above and beyond for their customers. Full tank of fuel with every new vehicle and more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I brought my 2021 Escape in for a recall inspection of

I brought my 2021 Escape in for a recall inspection of the door bolts. The appointment was made easily and a shuttle was immediately available to take me home. I got a phone call when the work was finished. The shuttle showed up five minutes later to take me back to the service department. My paperwork was ready for me. The tech explained what had been done. He was pleasant and knowledgeable.

I brought my 2021 Escape in for a recall inspection of

I brought my 2021 Escape in for a recall inspection of the door bolts. The appointment was made easily and a shuttle was immediately available to take me home. I got a phone call when the work was finished. The shuttle showed up five minutes later to take me back to the service department. My paperwork was ready for me. The tech explained what had been done. He was pleasant and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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After telling them many time about my extended warranty.

After telling them many time about my extended warranty.they started work and look for price approval when I ask about my extended warranty they seem to know nothing about it .ti find out they don't take my warranty if I knew that I would of gone somewhere else right off the bat

After telling them many time about my extended warranty.

After telling them many time about my extended warranty.they started work and look for price approval when I ask about my extended warranty they seem to know nothing about it .ti find out they don't take my warranty if I knew that I would of gone somewhere else right off the bat

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Louis, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to our Service Manager, Shawn McGee, at 413-344-1284 at your earliest convenience to discuss how we can turn this experience into a positive one.

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Received professional, courteous customer service when my

Received professional, courteous customer service when my truck was brought in for routine maintenance and a recall bulletin. Service rep was very personable and patiently answered any questions that I had. Overall positive experience.

Received professional, courteous customer service when my

Received professional, courteous customer service when my truck was brought in for routine maintenance and a recall bulletin. Service rep was very personable and patiently answered any questions that I had. Overall positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Timothy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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Great to do business with and service is always easy .

Great to do business with and service is always easy . Would definitely recommend them to anyone looking to purchase a vehicle new or used . Thanks again

Great to do business with and service is always easy .

Great to do business with and service is always easy . Would definitely recommend them to anyone looking to purchase a vehicle new or used . Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

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Had my 2022 car serviced and Jason who I dealt with

Had my 2022 car serviced and Jason who I dealt with explained everything to me. I didn't understand some of the work but it was told so I would understand.

Had my 2022 car serviced and Jason who I dealt with

Had my 2022 car serviced and Jason who I dealt with explained everything to me. I didn't understand some of the work but it was told so I would understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Marcia, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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I?ve just purchased my second car from this dealership

I?ve just purchased my second car from this dealership and will continue to be back for my next few! The sales team is attentive, thorough, and dealt with some obstacles from our insurance company with pure grace. I would highly recommend this dealership for your Ford purchase!

I?ve just purchased my second car from this dealership

I?ve just purchased my second car from this dealership and will continue to be back for my next few! The sales team is attentive, thorough, and dealt with some obstacles from our insurance company with pure grace. I would highly recommend this dealership for your Ford purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Christina, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

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