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I recently purchased a 2015 Lincoln MKZ at Johnson Ford in Pittsfiield. We all know that a MKZ is a an amazing vehicle and it has more options than I ever... thought of. However, The beauty of the car was only half the reason I decided to make my purchase. My salesman Jeff was one of the most polite and easy to talk to car salesman I?ve ever met. There was absolutely no pressure to buy this vehicle. His actions made me want to buy the car from him. He explained in detail all the options the car had and how everything worked. He took his time to ensure that I knew everything by the time I left the lot. It didn?t Stop there he also made sure I had my inspection sticker, all the paperwork was explained and he made sure the car was in great shape. He took care of me completely and again with no pressure at all. I found it to be such an easy transition. I also would like to give Dylan a thank you for working so hard to find the perfect loan rate for me and to be sure when I came to his office there was no time wasted. He had everything ready all I had to do is sign and go.
Great service as always. Never feel disappointed after leaving.
I am VERY picky and demanding when it comes to buying a car. I was looking for a Ford Escape for my 71 year old mother and her 86 year old husband with... dementia. She couldn't drag him around checking out cars and going through the car buying dance. I put in a search on Cars.com and Johnson Ford came up. She had purchased her previous car from them. Brian Beauquard was AMAZING. I contacted him at 10am and by 12:30pm he had a car in her driveway 30 minutes away to test drive. I knew exactly what she should get for trade and what her payment should be. He made that work. That was Monday. By Wednesday she drove off the lot with 0% financing from Ford. While at the dealership they offered her husband drinks and snacks. It is hard to do all the 'stuff' when you are trying to be a care giver. Brian at Johnson made that so easy. I am never impressed with a car deal. Until now. Thank you for helping my mom and step dad. You went above and beyond. I hope this continues through the service years of this car. Thankfully yours, Andrea Wadsworth
Took my car in for a problem bur received an oil change that I didn't request. My trust level with service department has been compromised. The service... staff argued with me which I find unprofessional. Unfortunately I will feel uncomfortable dealing with the service staff in the future. I am extremely disappointed about this. Plus they continue to not honor Lincoln perks promised when buying the car.
As always the service department took care my regular service quickly and thoroughly. David and the crew pleasant to work with.
Tom, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go ...above and beyond your expectations and really help you out! We look forward to seeing you again!
Excellent, prompt and friendly service. Accommodated all my needs. Always a great experience.
David, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anyth...ing else we can do for you! Safe travels!
Don?t like the negotiating process but believe we got a fair deal. Personnel were professional.
Hi John, thank you for reviewing Johnson Ford-Lincoln! If you ever need anything else from us, please feel free to give us a call or stop by. Have an ...awesome day!
Thank you, to Sarah, for amazing customer service!
Denise, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to a...ssist you! Safe travels!
Ford does not care about their customers. Please do not purchase any Ford product. I purchased a 2011 Ford F150 in September of 2017 for $20,000, after... having it for about 1 year I noticed rust holes on both sides of the cab and determined that both door sill plates are completely rusted and starting to crumble into holes as well. My bodyshop confirmed that I will not get a sticker in October unless I get them both replaced and that it is a huge job. I contacted Ford Corporate and they refuse to provide me any help even though it is clear this corrosion started during the warranty period. I should not be responsible because either the original owner instead of having it fixed decided to cover it up or the local dealer Johnson Ford chose to sell the vehicle anyways knowing it would at least get past the 30 day used car warranty. Unless I repair I will have a $20,000 truck collecting dust in my driveway. I will NEVER purchase another Ford again or any vehicle for that matter from Johnson Ford.
Sales associate was very knowable Fair price on vehicle purchase
Robert, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so ha...ppy to hear that your experience reflected this. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!