Five Star Subaru Of Oneonta, Inc.

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
25 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 16, 2020

    We had a minor repair that was quickly and professionally taken care of at Subaru in Oneonta, NY.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 19, 2020

    It is a very pleasurable experience to do business with 5 Star Subaru in Oneonta...they are always welcoming and the repairs or maintenance is performed... in a timely manner...I highly recommend them for purchase and service

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Susan! We take our reviews seriously and are delighted to hear about your five star visit. We appreciate your feedback! Safe travels!

  • July 22, 2013

    I purchased a used 2006 Hyundai Elantra from Five Star in June and I couldn't be happier! Despite the fact that I didn't purchase a Subaru, they treated... me no different! My salesperson Joe was nothing but kind and well oriented. After purchasing the vehicle, my CD player was not in top shape and they replaced it with a gorgeous aftermarket for no cost! The service team is also something to amaze, the waiting rooms are clean and stocked, and they even have a gazebo for us outdoor lovers! I am always catered to and would recommend Five Star to everyone!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 24, 2020

    It was a pleasure doing business with five star subAru

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sally, we're glad you had such a wonderful experience with us! Thank you so much for choosing Five Star Subaru as your first choice for service!

  • 5.0 out of 5
    August 1, 2020

    Great people to work with. Very considerate and helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe t...ravels!

  • 4.0 out of 5
    June 9, 2020

    Great customer service; good experience with service department, all polite and respectful. I had to leave my car there for a period and while the car... was there at Five Star there was petty theft of some loose change (probably $20-25), a very expensive pair of sunglasses, a nice stainless steel water bottle, and other misc. I was bummed, figuring leaving those things inside the car wouldn't/shouldn't have been an issue. I was bummed. After reporting this to service manager, I never got a follow-up. Bummed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    James, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    November 4, 2019

    Excellent customer service. My car needed more work than expected and they weren't sure if they would be able to complete the work before the end of the... day. They offered a rental and got me on my way instead of having me wait to see if it was able to be finished.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Pl...ease let us know if you have any additional questions about services you received and thank you again for choosing Five Star Subaru!

  • 5.0 out of 5
    April 15, 2016

    5 Star Subaru of Oneonta is an excellent place for quality service and customer service; I have always been treated honestly and fairly during all repair... services and cost. Service personnel works with the customer to assure service is done well and in a timely manner. Thank you for your continued patience and your willingness to inform the customer.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 30, 2014

    Ordered my 2015 Subaru WRX and had a very positive experience!!! They helped me through the entire process, got my car quick and Steven Murphy (Sales)... answered all my questions. Tracy Ross (Finance Manager) got me in and out quick and was very pleasant to work with. Customer for life! Amazing customer service! Highly recommended! Keep up the good work!

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    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    October 20, 2013

    Since I bought my last Subaru at Five Stars, I thought I would go back. I was met this year by a gentleman chewing his lunch..he didn't want to talk. Answered... a question of mine and walked away. So did I. Just bought my new Subaru from another dealer. I will not go back to Five Stars, Oneonta.

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    Shopped for a new car
    Did not make a purchase
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