Victory Ford

I bought my truck from victory following a terrible accident. We came to a deal very easily and at the end there is a “we owe you” portion where they state what they will complete on the vehicle to finish their obligation. We are over a month later and the salesman won’t return a call or text. They owe me a fixed dent, cracked windshield and come to find out they concealed a destroyed rear end and put brakes in without putting in a parking brake. THEN they tried to backtrack and pretend they had nothing to do with that service. These people are all sales and no service

Spent alot of time just waiting. Buying a car shouldn't take hours once the numbers are agreed upon.

All the people working at Victory Ford were professional, helpful and patient. Joe Thein was an especially good salesman, talking us through all of the electronic features of our new Edge. I would feel very comfortable going back to him for help, as a person can only take in and retain so much information before their brain clicks off . . . Thank you, Victory Ford!

I have purchased all of my vehicles over the past 35 years from the Brown's family of dealerships and never ran into any issues until I started going to Victory Ford in Dyersville. I purchased a used car from them for my daughter and it lasted about a year and a half, which I wasn't too surprised by due to the high mileage on it when purchased. We went back to trade it in and they gave us $500 on trade in on another used vehicle, so far so good, although I thought they would at least give us $1500 trade in value like they do for there push, pull or drag. My daughter paid $9000 cash for the 2nd car and drove it for 60 days until the transmission went out on the interstate over 100 miles from home. I called the dealership and they told me that it was not under warranty, but if I could get it back to the dealership, they would take a look at it. I got it back to the dealership and we waited to hear back, after 9 weeks and many phone calls unreturned the dealership informed me that it would cost me $7000 to repair the vehicle, or they would give me $1500 trade in value on another lemon, I said no thank you, I will take my business elsewhere. We ended up taking the car to a different dealership that replaced the transmission for $1500, a far cry from the $7000 Victory wanted.

We purchased a used vehicle and worked with Joe T. and Mitch M. They kept their promise to have one item repaired on the car. They listened and explained with patience and made the car buying experience as pleasant as possible.

We found the car we liked online at Victory and then noticed that they were having a push,pull and drag sale. They gave me the best price for my old car that had been running on her last leg a 2002 Ford Escape. But we bought a 2013 Ford Escape since we just love the old car we need to have a newer modle of the same. All of the sales personal were all very friendly and helpful. Our sales culsultant was Joe Theil and he was very down to earth and made us feel like we were one of the family there at Victory Ford. I would recomend buying a car there to anyone and I will continue to buy there myself. thanks

Deric, thank you for the great car and exceptional customer service, I could not be happier with the overall process and experience! Thank you for everything!

Joe Thein hooked us up with a new Ford F-150 and made sure we got everything we were looking for and was very fair on our trade. He was helpful and great to work with through the process. On the finance end, Mitch made the process smooth and easy to understand. If you are looking for a new vehicle or to trade, we highly recommend giving Joe a call.

Consistently lists vehicles to have features that they do not, thus wasting time. Bad business. They should not have to lie to get interest if their service and vehicles live up.

They are completely dishonest and made no attempts to make things right. They were going to sell me a vehicle with rust in the bumper and a deep scratch on the door without disclosing it to me. I was buying from out of state. They attempted to get a 2K deposit all prior to disclosing this information. The concerning thing is the management, Patrick and Larry stated the vehicle was flawless. The salesman had a different story. Stay far away.