Riley Subaru

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 1, 2019

    We moved to northwest Illinois recently and my 2016 Forester was due for scheduled maintenance. Riley Subaru is our closest option. We had good service... providers where we had previously lived and wondered if Riley would measure up. The service department experience I had was excellent. Great communication, friendly, and efficient.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 23, 2019

    Service was great! Price was reasonable.............:........................

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chuck, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about ...your recent visit. Take care!

  • 5.0 out of 5
    May 20, 2019

    Excellent dealership! Polite, friendly, work is well done.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathy, thank you so much for the positive review! We are happy to hear everything was completed to your satisfaction. Please don't hesitate to reach o...ut to us if there's anything more we can do!

  • 5.0 out of 5
    November 12, 2018

    Despite his youth, Gerald Miller has been responsive, knowledgeable, and competent.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 13, 2018

    I purchased a Subaru Outback from Danny Thumser. Danny was a great salesman--no pressure and very helpful. He answered all my questions and took the... time to explain all the car's features and electronics. I appreciated his professionalism.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 25, 2017

    When I inquired about a particular vehicle I had seen online, I received a quick response. The salesperson answered all my questions and invited me to... come for a test drive. I did that a few days later and liked the car very much. I decided to purchase it and received a fair trade in. When I came to pick up the car, everything was ready for me. I had some followup questions after returning home which were answered quickly and thoroughly. I would definitely purchase another vehicle from this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 5, 2015

    Went there to look at a 2011 Mazda CX-9 that we were VERY interested in buying. We told them that right off the bat. The sales guy seemed uninterested... the whole time even though we had common interests. We took it for a test drive and absolutely loved the car. We told them we would buy it that day, but had to go get my trade-in at home (still in Dubuque). They "reassured" us that they wouldn't sell the car even though we didn't put a deposit down. With that, we went and got my trade-in and stopped at McDonald's drive-thru on the way back. We walked in the doors happy as can be and they literally said, "You shouldn't have stopped at McDonald's because we just sold the car." We couldn't believe it! They did nothing about it and didn't even apologize for selling it under our feet. The sales guy blamed his coworker for selling the car and again was uninterested. Rude people do not make good sales people in general. However, the manager seemed a little more friendly. It's a shame because Mazdas and Subarus are great cars and they're the only dealer in Dubuque.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry you had a less than desirable experience. We strive to give the best in customer service and truly care about your review. Please contact m...e at 563-588-2326 to discuss this further.

  • 4.0 out of 5
    June 3, 2014

    Finally purchased the car of my dreams today from here. We ran into a few issues but in the end it all worked out and I couldn't be more happy with the... Audi! If you decide to purchase a car from here or inquire about one, ask for Ben. He was excellent, straightforward and honest. Thanks Riley's!

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 2, 2014

    Put money down to hold a car and they went and sold it the next day. They were very rude to me and treated me poorly. I thought if you put money down to... hold a car they couldn't sell it? Apparently not! I wasted a lot of time and money on getting things going, even sold my car to purchase it. I guess it's not their problem!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 5, 2013

    I am very impressed with the people at Riley Auto in Dubuque, Iowa. The used car (2005 Subaru Baja) I bought from them was in top notch condition, even... with 100,000+ miles on it. This was the first used car I have ever bought and was somewhat leery about getting a used one. I am very satisfied with the quality and the car, the honesty of the people, and their friendliness as I completed the sales transaction with them. They work with you and are not hard sell at all. I have given their name to other family members and will consider dealing with them again, if and when the time comes, even though I live several hours away.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews