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(257 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Turpin from DealerRater.

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Called and they were able to get me in quickly for an oil

Called and they were able to get me in quickly for an oil change and tire rotation (same day). I typically get most if not all maintanance done at Turpin Dodge. Great service and people to deal with.

Called and they were able to get me in quickly for an oil

Called and they were able to get me in quickly for an oil change and tire rotation (same day). I typically get most if not all maintanance done at Turpin Dodge. Great service and people to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Jesse, for your wonderful review! We're thrilled to hear that we could accommodate your oil change and tire rotation on the same day. It's great to know you trust Turpin Dodge Chrysler Jeep for your maintenance needs. We appreciate your kind words about our service and team. We look forward to seeing you again soon! Sincerely, Pat Turpin, Owner, (563)583-5781, pturpin@turpindodge.com

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The service people are always friendly and willing to

The service people are always friendly and willing to answer any questions that I might have.

The service people are always friendly and willing to

The service people are always friendly and willing to answer any questions that I might have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much, Dennis, for your kind words! We're thrilled to hear that you found our service team at Turpin Dodge Chrysler Jeep to be friendly and helpful. Your satisfaction and trust mean a lot to us. We look forward to assisting you again in the future! Sincerely, Pat Turpin, Owner, (563)583-5781, pturpin@turpindodge.com

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We really felt welcomed and everyone that was involved

We really felt welcomed and everyone that was involved in our purchase was extremely friendly and helpful.

We really felt welcomed and everyone that was involved

We really felt welcomed and everyone that was involved in our purchase was extremely friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful feedback, Dennis! We are thrilled to hear that you felt welcomed and found our team at Turpin Dodge Chrysler Jeep to be friendly and helpful throughout your purchase. Your experience is important to us, and we appreciate you taking the time to share it. We look forward to seeing you again soon! Sincerely, Pat Turpin, Owner, (563)583-5781, pturpin@turpindodge.com

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The service of picking up my vehicle and returning to me

The service of picking up my vehicle and returning to me is AWESOME! It really assists me to get the work done on my Renegade!

The service of picking up my vehicle and returning to me

The service of picking up my vehicle and returning to me is AWESOME! It really assists me to get the work done on my Renegade!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Russell! We’re thrilled to hear that you enjoyed our vehicle pickup and return service at Turpin Dodge Chrysler Jeep. We strive to make your experience as convenient as possible, especially with your Renegade. We look forward to assisting you again in the future! Sincerely, Pat Turpin, Owner, (563)583-5781, pturpin@turpindodge.com

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Kind, honest staff - they listened to our concerns and

Kind, honest staff - they listened to our concerns and addressed our issues professionally. Work was done quickly and with the highest quality. Appreciated the shuttle back home.

Kind, honest staff - they listened to our concerns and

Kind, honest staff - they listened to our concerns and addressed our issues professionally. Work was done quickly and with the highest quality. Appreciated the shuttle back home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful review, Mike! We're thrilled to hear that our team at Turpin Dodge Chrysler Jeep was able to meet your needs and provide you with quality service. It's great to know you appreciated the shuttle service as well. We look forward to assisting you again in the future! Sincerely, Pat Turpin, Owner, (563)583-5781, pturpin@turpindodge.com

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Information related in a timely manner.

Information related in a timely manner. Explained what was completed and what needed attention. Arranged the schedule for service to coincide with my schedule.

Information related in a timely manner.

Information related in a timely manner. Explained what was completed and what needed attention. Arranged the schedule for service to coincide with my schedule.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Carole, for your wonderful review! We appreciate your feedback and are thrilled to hear that our team at Turpin Dodge Chrysler Jeep provided timely information and scheduled your service to fit your needs. We're committed to ensuring our customers have a seamless experience and look forward to assisting you again in the future! Sincerely, Pat Turpin, Owner, (563)583-5781, pturpin@turpindodge.com

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Always extremely courteous, Turpin Dodge service has been

Always extremely courteous, Turpin Dodge service has been the best dealership service I have dealt with ever. I'm always confident in the work that's been done on my vehicle!

Always extremely courteous, Turpin Dodge service has been

Always extremely courteous, Turpin Dodge service has been the best dealership service I have dealt with ever. I'm always confident in the work that's been done on my vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your kind words, Shelly! We’re delighted to hear that you find our service at Turpin Dodge Chrysler Jeep to be the best. Your confidence in our work means a lot to us. We look forward to seeing you again for your vehicle needs! Sincerely, Pat Turpin, Owner, (563)583-5781, pturpin@turpindodge.com

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It was the best customer service I have ever experienced.

It was the best customer service I have ever experienced. Even though they were booked out for two weeks, Eric managed to get my car repaired in record time even though he did not have the part at his store. Turpin of Dubuque was amazing!!

It was the best customer service I have ever experienced.

It was the best customer service I have ever experienced. Even though they were booked out for two weeks, Eric managed to get my car repaired in record time even though he did not have the part at his store. Turpin of Dubuque was amazing!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Lowell! We truly appreciate your kind words about your experience at Turpin Dodge Chrysler Jeep. It's great to hear that Eric was able to assist you and get your car repaired quickly, even with the challenges of part availability. We strive to provide the best customer service possible and are thrilled that we could meet your expectations. We look forward to seeing you again soon! Sincerely, Pat Turpin, Owner, (563)583-5781, pturpin@turpindodge.com

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Turpin promptly got my car in for service the day it was

Turpin promptly got my car in for service the day it was scheduled for and gave me a loaner car until the repair was made. They also looked through my records at their dealership and all repairs that were under warranty or under a prior service plan were credited back on the billing. They also did a courtesy check and told me that I needed a new battery which I had them replace. All service scheduled was completed and the car issues were all resolved to my complete satisfaction thanks to their qualified repair technicians! There are very few dealerships in this area that treat their customers like Turpin of Dubuque. That is why I buy cars from them and have them service those cars if a repair needs to be made. They sell great cars and have excellent service!

Turpin promptly got my car in for service the day it was

Turpin promptly got my car in for service the day it was scheduled for and gave me a loaner car until the repair was made. They also looked through my records at their dealership and all repairs that were under warranty or under a prior service plan were credited back on the billing. They also did a courtesy check and told me that I needed a new battery which I had them replace. All service scheduled was completed and the car issues were all resolved to my complete satisfaction thanks to their qualified repair technicians! There are very few dealerships in this area that treat their customers like Turpin of Dubuque. That is why I buy cars from them and have them service those cars if a repair needs to be made. They sell great cars and have excellent service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your wonderful review, Paul! We're thrilled to hear that you had such a positive experience with us at Turpin Dodge Chrysler Jeep. It's great to know our team was able to assist you efficiently with your service and provide you with a loaner car. We strive to deliver excellent customer service along with quality repairs, and we appreciate your kind words about our qualified technicians. We look forward to serving you for many more years to come—both in sales and service! Thank you for choosing Turpin Dodge Chrysler Jeep! Sincerely, Pat Turpin, Owner, (563)583-5781, pturpin@turpindodge.com

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Quick and easy, all we had to do was sign.

Quick and easy, all we had to do was sign. Chuck was awesome to work with and helped us to feel comfortable the entire time we worked with him.

Quick and easy, all we had to do was sign.

Quick and easy, all we had to do was sign. Chuck was awesome to work with and helped us to feel comfortable the entire time we worked with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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