Knoepfler Chevrolet

We had a great experience and working with Mike was so helpful. He took the time to answer our questions, made sure we knew all of options and didn?t pressure us to move forward. The buying process was smooth and efficient. Highly recommend!

Derek did a fantastic job scheduling and overseeing a service on our 2023 Tahoe. The team had some problems installing a recall but Derek kept us informed. The service team found and repaired a small brake line leak. Could not ask for anything more from this service team. I highly recommend this dealer for purchasing and servicing a vehicle.

Jerrill and the staff at Knoepfler were amazing! The purchase process was painless and by far the fastest process I’ve had. They didn’t push the extra warranty and coverages which is most appreciated!

Very unsatisfactory experience with the service department and over all customer service. Multiple calls and messages left before getting a response back while my vehicle was at their shop for almost 2 weeks and an email to the owner with no response. Our car was diagnosed at another dealer needing a new transfer case. We informed them of this. If their diagnosis came to the same conclusion we wanted them to preform the job as they quoted a better price and quicker job. When I dropped the vehicle off I told their employee what the diagnosis was, but again, “I wanted a 2nd opinion” he asked me the issues I was having and for my phone number. Said I would be called the next day by Catlin. I never received a call from Catlin. I proceeded to call multiple days leaving messages and finally heard back from him on July 15th where he says they’ve ordered the transfer case and it will be in the next week. I assume the diagnostic has been done and they confirmed the issue. On the 18th we picked up the vehicle. I paid $2091 and my receipt says it has been fixed, driven and the noise and vibration is no longer present. As I pull out of the parking lot I realize it’s doing the exact same thing. It has not been fixed. I come back and Catlin drives with my husband and sees that it has the same obvious vibration and issues at acceleration from when I brought it in on 7/10. He says he believes he knows what the issue is. It’s not the transfer case but “something else”. I ask about the $2100 I just payed and he said he would need to talk with his manager. The next day he confirms it’s transmission fluids. The car is fixed and we are charged again, now for $327. I ask about some kind of refund of our $2100 as they did not preform the 2nd opinion/diagnostic like I had asked. Doing $2000+ of work that wasn’t needed. He said to talk with his manager. After multiple attempts to get a hold of him we finally speak and he informs me that “while this issue is the only thing you’re dealing with, I have a lot of work I’m doing today and your not the only issue I’m handling” which is where I informed him I’m quite busy myself as I own and run my own business and have 3 small children. What I didn’t mention to him was that I was quite literally speaking with him outside of the hospice meeting our family was having for my dying father. To say his attitude and words came across as bad customer service would be putting it mildly. When I questioned Rod the manager why my transfer case receipt saying it had been driven and the issue was no longer, how was that possible when I felt the issue pulling out of their parking lot. He admitted it may not have been test driven after the fact. He wasn’t willing to resolve the issue during that call, but called me back later while I was in the hospice meeting and left a message that he was willing to “lose his profit” and refund us $450. After paying $2,418.18 for a $327.14 issue, I do not feel like that is a fair and reasonable solution. Our transfer case did not need to be replaced. I had hoped it was a transmission fluid issue as google had told me before bringing it in that that was a common Cadillac issue and ranged from $300-500. Their excuse that we told them it was a transfer case issue so that’s what they did is incorrect. Yes it had that diagnosed and we were willing to have that fixed if it truly was that. But I asked for a 2nd opinion/diagnostic from them and they failed to do that.

Catlin is an outstanding professional & super helpful!! Very helpful & would recommend highly!

I made an appt and got me in next day, got my car in, called very quickly and fixed all in same day.

My red Chevy Cruze needed repair on bumper and the front of the car. The outcome was very impressive just like new! Beautiful! Thank you Chevy Knoepfler! Amelia

Good dependable service for what I needed done and also recommended another repair needed very thorough

Excelente servicio de los empleados hacia el cliente, te explican con detalle cualquier problema que le tenga tu veh�culo.

The staff were all Friendly, honest and sincere! I look forward to doing business there again!