Reviews
Write a reviewService dept.
Service dept. Incompetent. Called for appt. for recall work. Read them letter stating work would take up to 2hrs. After driving 40miles I get there and they state that work will take all day. Wasted my time. They should have told me this at the time of the call. I guess they don't make enough money on service work and didn't want to be bothered. On a positive note all the other staff there were very nice.
Service dept.
Service dept. Incompetent. Called for appt. for recall work. Read them letter stating work would take up to 2hrs. After driving 40miles I get there and they state that work will take all day. Wasted my time. They should have told me this at the time of the call. I guess they don't make enough money on service work and didn't want to be bothered. On a positive note all the other staff there were very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great car buying experience!
Great car buying experience! Big Thanks to Jake L. And the team. We love our Cherokee.
Great car buying experience!
Great car buying experience! Big Thanks to Jake L. And the team. We love our Cherokee.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
No hassle or pressure in looking to buy a vehicle.
No hassle or pressure in looking to buy a vehicle. Very friendly staff and helpful with my search.
No hassle or pressure in looking to buy a vehicle.
No hassle or pressure in looking to buy a vehicle. Very friendly staff and helpful with my search.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worst dealership I've ever delt with...
Poor service all around. No care for the customer only the company bottom dollar. I could write a novel on it but I'll spare you. Just very very bad service.
Worst dealership I've ever delt with...
Poor service all around. No care for the customer only the company bottom dollar. I could write a novel on it but I'll spare you. Just very very bad service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Worst double talking dealership I've ever delt with.
Worst double talking dealership I've ever delt with. Don't do business here. You will get screwed.
Worst double talking dealership I've ever delt with.
Worst double talking dealership I've ever delt with. Don't do business here. You will get screwed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry you had a bad experience. As per our conversation on the phone, unfortunately the warranty you purchased had expired and the repair would not be covered by your warranty or the dealership. If there was still an active warranty, we would have been happy to fix the vehicle and have the costs covered by your warranty. As with any product you buy, it is not the dealership's responsibility to fix your vehicle for free forever. Matt Colvin Sales Manager 607-753-3352
I took my 2019 Dodge Ram there for a lifter noise.
I took my 2019 Dodge Ram there for a lifter noise. Took a month to get parts. Then I had a buck of off road lights that they cut and put back together and nothing works now. It did when it went in to the shop. Winch also didn’t work after . The box was moved or taken off and installed wrong. I don’t understand why they did all this stuff to my truck . Was a nice truck, before it went in but not now. Said they should have charged me for the job because the truck is to modified but nothing was on the motor. But did charge me for the battery. I will never return to this place. Thanks a lot
I took my 2019 Dodge Ram there for a lifter noise.
I took my 2019 Dodge Ram there for a lifter noise. Took a month to get parts. Then I had a buck of off road lights that they cut and put back together and nothing works now. It did when it went in to the shop. Winch also didn’t work after . The box was moved or taken off and installed wrong. I don’t understand why they did all this stuff to my truck . Was a nice truck, before it went in but not now. Said they should have charged me for the job because the truck is to modified but nothing was on the motor. But did charge me for the battery. I will never return to this place. Thanks a lot
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience with Cortland Ram. Laura was very...
Great experience with Cortland Ram. Laura was very helpful and nice. I would recommend this dealer to everyone.
Great experience with Cortland Ram. Laura was very...
Great experience with Cortland Ram. Laura was very helpful and nice. I would recommend this dealer to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
When they said it couldn't be done, Callum got it done,...
When they said it couldn't be done, Callum got it done, very friendly and went out of his way to get us in this truck! Thanks!!
When they said it couldn't be done, Callum got it done,...
When they said it couldn't be done, Callum got it done, very friendly and went out of his way to get us in this truck! Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Truly don’t care about customers or working with them to...
Truly don’t care about customers or working with them to find cars they can afford and love. Highly recommend going anywhere EXCEPT Chrysler. They are unprofessional and thrive on masculine toxicity
Truly don’t care about customers or working with them to...
Truly don’t care about customers or working with them to find cars they can afford and love. Highly recommend going anywhere EXCEPT Chrysler. They are unprofessional and thrive on masculine toxicity
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I saw the 2013 van on the website on a Sunday and called...
I saw the 2013 van on the website on a Sunday and called Monday morning. I spoke with a sales representative, Devon Tuttle, who said the van was not at the Cortland location. He said that as soon as the van had been looked at, it had only been on the lot since the previous Friday, it would be transfered to the local dealership. Devon had me come in to do paperwork and by Thursday the van was mine. He was helpful and professional and I am very happy with my new van! .
I saw the 2013 van on the website on a Sunday and called...
I saw the 2013 van on the website on a Sunday and called Monday morning. I spoke with a sales representative, Devon Tuttle, who said the van was not at the Cortland location. He said that as soon as the van had been looked at, it had only been on the lot since the previous Friday, it would be transfered to the local dealership. Devon had me come in to do paperwork and by Thursday the van was mine. He was helpful and professional and I am very happy with my new van! .
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car