Sudbay Chrysler Dodge Jeep RAM

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Sales 8:30 AM - 7:00 PM
Service 8:00 AM - 6:00 PM

Sudbay Chrysler Dodge Jeep RAM Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 6:30 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2015

This philosophy has been the driving force behind the success of Sudbay Family Automotive. Starting with Jim Sudbay in t

...

he 1930's, the Sudbay family has, for four generations, served the people of Cape Ann and beyond. Jim's son, Donald, continued in his father's footsteps and eventually built the present General Motors dealership in 1965. Don and his wife, Phyllis, reside in Gloucester. His two sons, Don Jr. and David now own both Sudbay General Motors and Sudbay Chrysler. Early in their lives, Don Jr. and David learned the automobile business from the ground up. Their summer jobs at Sudbay Family Automotive taught them not only about the ma

"t's the little things that make the big things possible!!"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
4 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 21, 2018

    Dealer leadership stepped up to resolve an issues with service. Things do go wrong with cars, and not every situation is pleasant for customers or dealers.... However, the true test of integrity for any dealership is what they do to fix the problem, and make it right for the customer. In my case the senior management rolled up their sleeves, took responsibility, and made things right. Sometimes, the most important things you can learn about the true quality of a dealership is when something doesn't go quite right. Very impressive group of people. Would highly recommend to anyone.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 13, 2016

    I purchased a used 2014 Toyota Tundra from this dealership. Saleswoman Katy was helpful and friendly. All the staff at Sudbay made it an excellent buying... experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 13, 2014

    I had owned a Subaru Outback for 10 years and fully intended to replace it with another, but after driving the Jeep Compass and experiencing the great... service at Sudbay and meeting, Dale Connors,I changed my mind.! No high pressure,just friendly advice and a smooth transition. The Jeep was brought to Salem to my mechanic (Mully's) for inspection, the registration and transfer were all taken care of. All I had to do was pick up my car and enjoy. Our first long trip was to Waterville ME and the car performed very well on the highway. I am more than pleased with the car, the dealership and especially the friendly caring service from Dale. I highly recommend this dealership and salespersonto anyone.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    October 7, 2014

    Went there for some help was told they would get back to me . All I wanted was a yes or no answer I got nothing. I feel at least they could do was give... me the respect of a call.

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Im sorry Beth for the confusion ..I thought the salesperson made it clear when you were here that because of the equity position in your trade that th...e bank would need a rather large downpayment ....If you can come up with the cash we would be happy to help you with your purchase...thank you Dave Sudbay 978-879-5303 davesudbay@sudbay.com