Reviews
Write a reviewGoing the extra mile......
In the past, purchasing a new vehicle has been a very stressful event but after working with the sales team at Goldstein Chrysler/Dodge/Jeep we were able to complete the process with limited stress. We worked with salesman Shawn T. and Sam P. in the finance department who helped us through the process. Even though the original vehicle we liked sold before we finalized our plans, they where able to search and locate the same vehicle at a fellow dealership. Needless to say their efforts have made us happy customers. Thank you Shawn and Sam! David H.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent!
I messaged 18 different dealerships to get the best deal and the best customer service for my new Jeep Wrangler Unlimited. Goldstein blew away all of the competition!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2016 Jeep Grand Cherokee Larado was the way to go!
The purchasing experience was seamless and pleasant. The sales person even directed me to the most cost effective method to obtain the vehicle we wanted. We are loyal customers to this dealership due mainly to the great sales team and customer service manager.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New car buying experience at Goldstein
The customer service was great! I especially want to thank Sam and Ed in Service and Jerred and Rick in Sales for assisting me with rectifying any issues that I had. This was definately an experience and if I had to do it again I would do it with Goldstein. The entire process could have been much worse but Goldstein provided me with everything I needed to make me a happy and repeat customer.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
From Brandon in internet sales, to Greg P. as my sales guy when I walked in the door I had a seamless, no hassle purchase. I would highly recommend Goldstein. If I was being picky my only complaint is that they charge you for gas, and at that the tank wasn't even full. I'm just used to having completely full tanks of gas when you pick up the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bad service
Brought my truck in on a Monday for recall wasn't done till following Monday called 3 times left message no return phone call on my way home check engine light came on then I noticed my trim around my radio was a different color also the trim around my cup holder was broken. I called back next day and told customer service it has now been a 12 days still no word on the new parts or to fix check engine light some of the worse customer service I have seen but it just might be the person I have been dealing with
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr Brundige, We are sorry for the issues with your recent service visit. Fred Clark one of our service managers has tried to call you but was unable to reach you and your voicemail was full. Please call him at 518-785-4156 at your convenience to discuss your concerns.
Nicely surprised!
I usually dread the process of an auto purchase but after working with Goldstein in Latham, NY my opinion has changed. If you are in the market for a new or pre owned vehicle this place is worth visiting... Ask for Michael Davey. He is knowledgeable, unassuming and best of all NOT pushy. The finance person, Pete Sanchez, was very pleasant and easy to work with too. We walked out with a Jeep and with a positive feeling about this dealership. I plan to travel the distance to have my vehicle serviced here, as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeep Grand Cherokee
Goldstein Jeep makes buying a new car a positive experience. The team at the dealership made selecting the Jeep Grand Cherokee Limited the best fit for me considering my personal needs, sale price, overall value,style and safety features. I was able to test drive both a v-6 and a v-8 and compare the handling and ride. Mike Davey was very patient and was available to answer all my questions. This was the 4th Jeep I've purchased from Goldstein because they continue to be very professional to deal with and their service is always reliable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good experience, loving the Renegade
The staff was very pleasant. I'm bad at returning calls and appreciate Rachel's efforts to contact me. Andrew was very good to work with. Ultimately he and sales manager Rick got me where I wanted to be cost-wise. Sam was also very helpful. I hate buying cars because it is usually unpleasant but my experience with Goldstein was much better than I anticipated. I have high hopes that the service going forward continues to prove to be above my expectations since that is the way to keep a customer. Thanks to crew I worked with. I would recommend to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ask for Andrew F!
I wouldn't go to anyone but Andrew F. He was so nice and helpful and knowable and I wouldn't recommend anyone else. Thank you Andrew for making my car buying experience a good one. You are awesome!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase