Reviews
worst experience when buying my truck.
worst experience when buying my truck. Wasn't where it was supposed to be at then when i finally received it. Called to complain about the poor brakes and was told they were fine and I wasn't use to the way a Fords brake system works but after putting it on the lift found out that all the calipers were rusted fast.. Fast forward to three months later and found out the 4wd doesn't engage been waiting for over a year and half to get it fixed
worst experience when buying my truck.
worst experience when buying my truck. Wasn't where it was supposed to be at then when i finally received it. Called to complain about the poor brakes and was told they were fine and I wasn't use to the way a Fords brake system works but after putting it on the lift found out that all the calipers were rusted fast.. Fast forward to three months later and found out the 4wd doesn't engage been waiting for over a year and half to get it fixed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Recently purchased a new truck from Dalton R.
Recently purchased a new truck from Dalton R. at Friendly Ford in Hamilton; it was an excellent experience, I never felt pushed into something I did not want and was able to find a vehicle that suited what I was looking for and in my price range. Dalton was very friendly and knowledgeable, made buying a vehicle a delight instead of stressful.
Recently purchased a new truck from Dalton R.
Recently purchased a new truck from Dalton R. at Friendly Ford in Hamilton; it was an excellent experience, I never felt pushed into something I did not want and was able to find a vehicle that suited what I was looking for and in my price range. Dalton was very friendly and knowledgeable, made buying a vehicle a delight instead of stressful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We’re so glad Dalton made your truck-buying process friendly, stress-free, and enjoyable — and helped you find the perfect vehicle within your budget. We truly appreciate your kind words and hope you enjoy every mile in your new truck! 🚙✨
Update!
Update!!!! The sale process was quick but after my purchase, I’ve had a difficult time with the dealership. I paid in advance for undercoating and the dealership promised to have my 2nd key (that they lost) and to repair a scratch that I pointed out on the day of pickup. I left the vehicle with them for 10 days and…. No key and scratch untouched.
Update!
Update!!!! The sale process was quick but after my purchase, I’ve had a difficult time with the dealership. I paid in advance for undercoating and the dealership promised to have my 2nd key (that they lost) and to repair a scratch that I pointed out on the day of pickup. I left the vehicle with them for 10 days and…. No key and scratch untouched.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review! We’re so glad Oscar made the process straightforward and efficient, and that you were able to drive off in your new vehicle the very next morning. We truly appreciate your trust and hope you enjoy every mile! 🚙✨
We recently purchased a car and Christopher Russell was
We recently purchased a car and Christopher Russell was our sales consultant. He made things very easy for us and answered all of our questions. His knowledge of all the vehicles was excellent and he is very very personable. Thank you, Chris for the experience. Sincerely, Paul and Sandy Ford.
We recently purchased a car and Christopher Russell was
We recently purchased a car and Christopher Russell was our sales consultant. He made things very easy for us and answered all of our questions. His knowledge of all the vehicles was excellent and he is very very personable. Thank you, Chris for the experience. Sincerely, Paul and Sandy Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Paul and Sandy, for taking the time to share your experience! We’re so glad to hear Chris made the process easy and enjoyable, and that his knowledge and personable approach stood out. We’ll be sure to pass along your kind words to him. Enjoy your new vehicle, and thank you for choosing Friendly!
I had told my salesman Richard exactly what I was
I had told my salesman Richard exactly what I was interested in and he made it happen very quickly. I got the vehicle I had wanted in a very timely manner. I cant say enough good things about the friendliness of the whole dealership.
I had told my salesman Richard exactly what I was
I had told my salesman Richard exactly what I was interested in and he made it happen very quickly. I got the vehicle I had wanted in a very timely manner. I cant say enough good things about the friendliness of the whole dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I'm in the process of getting a new vehicle and I can't
I'm in the process of getting a new vehicle and I can't say enough about the sales person.Thank you Dalton Reid for all your help.
I'm in the process of getting a new vehicle and I can't
I'm in the process of getting a new vehicle and I can't say enough about the sales person.Thank you Dalton Reid for all your help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review! We're so glad Donovan and Matt made your experience a great one. Enjoy your new ride and let us know if you need anything down the road! 🚗💨
No Communication and the quality of work was not up to
No Communication and the quality of work was not up to dealership standards. They said they performed a service on my vehicle the 2nd visit but when i had to come back for another visit to fix the original problem they said it was never done. Don't trust the work they did and would never recommend them
No Communication and the quality of work was not up to
No Communication and the quality of work was not up to dealership standards. They said they performed a service on my vehicle the 2nd visit but when i had to come back for another visit to fix the original problem they said it was never done. Don't trust the work they did and would never recommend them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're very sorry to hear about your experience and that it didn’t meet the level of service we strive to provide. Clear communication and quality work are incredibly important to us, and we sincerely apologize for any confusion or inconvenience you encountered. We’d appreciate the opportunity to learn more about what happened and make it right. If you're open to it, please reach out to our management team directly so we can look into the situation further and do our best to resolve it. Your feedback is important, and we take it seriously.
I recently had the experience of purchasing a new
I recently had the experience of purchasing a new vehicle. Britinie was knowledgeable about everything from the car itself to the process! She and the staff made buying a car a breeze! Highly recommend going to see her and the people at Friendly Ford for all your car needs. Thanks so much!!
I recently had the experience of purchasing a new
I recently had the experience of purchasing a new vehicle. Britinie was knowledgeable about everything from the car itself to the process! She and the staff made buying a car a breeze! Highly recommend going to see her and the people at Friendly Ford for all your car needs. Thanks so much!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! 🚗🎉 We’re so happy to hear that Britinie and the team made your car-buying experience smooth and stress-free. Her knowledge and dedication truly make a difference, and we’re glad she could help make the process a breeze for you! We appreciate your recommendation and your support—enjoy your new vehicle! 🙌
Had the pleasure of working with Britinie.
Had the pleasure of working with Britinie.i picked out the vehicle prior to stopping in. She help me get out of my older Chevy and into a 2020 Silverado 2500. Appreciate you
Had the pleasure of working with Britinie.
Had the pleasure of working with Britinie.i picked out the vehicle prior to stopping in. She help me get out of my older Chevy and into a 2020 Silverado 2500. Appreciate you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Matt, for sharing your experience! We're thrilled to hear that Britinie made the process seamless and helped you transition from your older Chevy into your 2020 Silverado 2500. We truly appreciate your kind words and look forward to assisting you again in the future. Enjoy your new truck! 🚗😊✨
All the staff was wonderful and Chris was so helpful so
All the staff was wonderful and Chris was so helpful so happy with my car the Best place to go
All the staff was wonderful and Chris was so helpful so
All the staff was wonderful and Chris was so helpful so happy with my car the Best place to go
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We're thrilled to hear you had such a positive experience with Chris and the rest of our team. It's always our goal to make the car-buying process enjoyable and stress-free. Congratulations on your new car, and thank you for choosing us as the best place to go! We’re here for you anytime you need us. 🚗😊