Absolute worst dealership by far. The owners do not care about people. All they care about is money. They treat their customers worse than they treat their... employees. I would not recommend this place to my worst enemy.
I had a superb experience at Captiland Motors thanks to Chris Pivacek. He went above and beyond to ensure I had the best financing, made himself accessible... at all times, and was incredibly knowledgable. Highly recommend and you won't be disappointed.
Was in the dealership with my daughter and made a great deal for a 2015 Subaru Impreza. Andy Sweet our salesman was honest and easy to deal with. I was... in and out of the dealership in less than 2 hours with the deal closed and financing complete. I have bought numerous cars from Andy and I can say he is always a pleasure to work with. Car was prep for delivery next day, and Andy spent time with my daughter going over all the bells and whistles of the vehicle. Will definitely come back again for a new Subaru. Tried another Subaru dealer in the area and got a run around.
Thank you Aman for your review. We are very happy that you and your daughter enjoyed your car buying experience. Andy is a great sales person who work...s with his customers and makes sure they feel comfortable and understand the different features of the vehicle. We look forward to seeing you again and hope your daughter continues to enjoy her new Subaru for a long time to come.
I recently purchased a 2016 Subaru Legacy with the assistance of salesman Rod Natalie. Rod was very knowledgeable about any question I had regarding the... car and also followed up on any questions that he did not know off the top of his head. He was very patient in the whole process and did not get annoyed with any of my oddball questions. The quality I look for most when shopping for a new car is non-aggressive salespeople. Capitaland's atmosphere was non-pushy and I would recommend this dealership to anyone looking for a quality experience.
I bought a Subaru Forester from Andrew at Capitaland. He was very professional and made the process of car shopping painless. When I picked up my new Forester,... all the features and gadgets were thoroughly demonstrated. I had done a lot of comparison shopping, but Andrew's friendly no pressure sales technique is what me decide on purchasing from Capitaland.
Thank you Cynthia for your review. We try our best to make sure our customers feel comfortable and not pressured during their car buying experience wi...th us. Drew does a great job being thorough and making sure his customers understand every feature to the vehicle. We hope you enjoy your new Forester and if you have any questions please feel free to contact us at 518-399-9999.
The car salesman could not answers my questions about some of the features of the 2016 WRX because they just got them in. He didn't even bother to look... up my questions. He also would not let a test drives before we have numbers on them. Who is going to spend negotiate numbers on a car they are not 100% sure they want, that is more than $30,000? You can't even drive the car first? The car salesman stated he needed "to make sure I was serious", oh I was. I went to another dealer and drove one that day and bought a car.
Hello Eric. Thank you for your review. We have a policy for high performance vehicles to sit down with our customers before hand to see if we can work... out an agreeable number before a test drive. Like you mentioned the vehicle is more than $30,000 and we want to make sure that the monthly payments work for you. Also we did not have the particular vehicle in stock that you wanted with the right transmission. I am sorry that our policy upset you but it is in place for a reason. Thank you.
I purchased a Legacy in May, and it was the best car shopping experience I've ever had, no pressure, and my needs were listened to. I recently needed a... repair on my car and the service dept went out of their way to help me get this fixed. Everyone I worked with in the service dept, from the desk, to the technicians were very helpful. No one at CapitaLand Subaru has ever talked down to me because I was a woman. I'll never but a car, or have it serviced, anywhere else.
Thank you very much for your review Rose. We appreciated doing business with you and wanted your experience to be the best we can make it. If you need... anything else or have any questions please let us know and we will be more than happy to help, 518-399-9999.
I had located a new Subaru Impreza for my son at Capitaland, but it was in-transit. I worked with the salesman (Marco) and with both agreed on a price... for the car when it came in. He called me the next day to tell me it was already spoken for by a friend of the manager. He said he could find a locator car or order one which would take 8 to 12 weeks to order. Ordering one was not an option for my son. The salesman found a locator car while I was on the phone and again he agreed to sell that car for the same price. My son went in the next day to finalize the deal and no locator car was found, only ordering a new car (8 to 12 weeks) or buying the original in-transit car for a much higher price. For some reason this car became available again. It is dificult to deal with someone who changes the price and availability of vehicles. In hindsight we should have left the dealership. We did buy the car for a slightly higher price than originally negotiated because of need (which he knew after we negotiated the original price). The remaining buying process was fine. I can't speak about Capitalland in general, but I would find another salesman there.
Thank you for your review. I am sorry there was a misunderstanding about pricing. The in-transit vehicle that was coming in was originally unavailable... so it could be displayed at different events supporting the Animal Protective Foundation. Our management decided that it was more important to provide our customer with the vehicle compared to them waiting for it to be ordered, that they made it available for purchase. We hope your son is enjoying his new Impreza and if you have any additional concerns please let me know. Kaila Wieszchowski Internet Sales Manager Capitaland Motors 518-399-9999
I recently had a great car buying experience at Capitaland Motors Subaru. My sales rep, Rod, is very professional and knowledgable. He went above and beyond... to drive 30 min to pick me up when my new car was delivered to their lot. He also took the time to give me a crash course on all my new gadgets in the car. The business manager, George, was also exceptional. For these reasons and more I will be bypassing a closer Subaru dealership to service my car at Capitaland.
Thank you very much for your review. Rod is a hard working sales person who really cherishes his customer's experience. We hope you enjoy your new car... and can't wait to see you in the future for service. If you have any questions please feel free to call us at 518-399-9999. Thanks again!
The folks in the Service Department went out of their way to help me deal with Subaru headquarters on an out of warranty problem on my 2007 Outback that... Subaru resolved for me in a most satisfactory manner. Thank you so much. We have leased our last 3 Subaru's from this dealer with no hassle, no pressure and none of the usual new vehicle sales nonsense that I have found at other dealers. The last one was for my wife's 2014 Outback. Andy Swett has been a pleasure to deal with. My wife and I have had Subaru's exclusively since 1998.
Thank you very much Richard for your kind review. Our service department works hard to resolve any problems and ensure your vehicle is working the bes...t it can. Subaru is a great brand and we thank you for being such loyal customer for so many years. If you have any questions, please give us a call at 518-399-9999 and we will be there for you and your wife.