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Upstate Chevrolet

(110 reviews)
Visit Upstate Chevrolet
Sales hours: 9:00am to 4:00pm
Service hours: 9:00am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–4:30pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–4:30pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–5:00pm 8:00am–4:30pm
Saturday 9:00am–4:00pm 9:00am–2:00pm
Sunday Closed Closed

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New (585) 656-1588 (585) 656-1588
Used (585) 656-1589 (585) 656-1589
Service (585) 656-1587 (585) 656-1587

Inventory

See all 121 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2017.
At Upstate Chevrolet, we’ve proudly been family owned and operated for over 26 years, serving drivers from Buffalo, Rochester, and throughout Western New York with integrity, transparency, and exceptional customer care. We offer a wide selection of new Chevrolet vehicles — from hardworking Silverado trucks to versatile SUVs and innovative EV models — along with a carefully curated inventory of quality pre-owned vehicles. Our experienced and highly trained sales team brings product knowledge, professionalism, and a no-pressure approach to every interaction.
Your WNY Chevy Dealer!!!!!!

Service center

Phone number (585) 656-1587

Service hours

Monday
8:00am–4:30pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–4:30pm
Thursday
8:00am–6:00pm
Friday
8:00am–4:30pm
Saturday
9:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Upstate Chevrolet from DealerRater.

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Very easy to deal with and was a quick process over all. Explained how every thing worked before I left.

Very easy to deal with and was a quick process over all. Explained how every thing worked before I left.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I have dealt with Al Ficarella for many years. He helps to explain all details of leasing and also explaining the new technology.

I have dealt with Al Ficarella for many years. He helps to explain all details of leasing and also explaining the new technology.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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A wonderful crew to work with. Very satisfied with all aspects of my visit. Thank you.

A wonderful crew to work with. Very satisfied with all aspects of my visit. Thank you.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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The Salesman-Manager at Upstate, Attica New York was so good to me. His name is Al Ficarella. He helped me chose the right vehicle for me to lease. He spent a lot of time with me explaining everything I needed to know. I leased from "another dealership" in 2023, the salesman was so pushy, and I felt like he really did not care as long as he sold me a lease. Al was not like that at all. He gave me my options and let me decide what I needed or did not need. I will be returning to this dealership in 3 years when my lease vehicle needs to be turned in. My daughter also leases from the "other" dealership, and she has decided to go to Upstate in Attica NY in one year when her lease is up. Very pleased with my whole visit at Upstate, Attica, NY.

The Salesman-Manager at Upstate, Attica New York was so good to me. His name is Al Ficarella. He helped me chose the right vehicle for me to lease. He spent a lot of time with me explaining everything I needed to know. I leased from "another dealership" in 2023, the salesman was so pushy, and I felt like he really did not care as long as he sold me a lease. Al was not like that at all. He gave me my options and let me decide what I needed or did not need. I will be returning to this dealership in 3 years when my lease vehicle needs to be turned in. My daughter also leases from the "other" dealership, and she has decided to go to Upstate in Attica NY in one year when her lease is up. Very pleased with my whole visit at Upstate, Attica, NY.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Sounds like a scam and false advertising no returned phone calls beware people blah blah

Sounds like a scam and false advertising no returned phone calls beware people blah blah

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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The phone call wasn’t bad but you drive a ways away to check out a truck n you pull up 9 codes on it and it’s leaking oil and it wont shift into four wheel drive , it was also advertised as having no rust but he bottom bed rails had rust flaking off its called false advertising u point all that out n get told its called advertising. They are trying to find some dummy to buy it and xxxx them over, people don’t waste your time going to any of there dealerships they are all full of excuses . This is the dealership in Holland ny manager’s name is Mike do not trust anything he says

The phone call wasn’t bad but you drive a ways away to check out a truck n you pull up 9 codes on it and it’s leaking oil and it wont shift into four wheel drive , it was also advertised as having no rust but he bottom bed rails had rust flaking off its called false advertising u point all that out n get told its called advertising. They are trying to find some dummy to buy it and xxxx them over, people don’t waste your time going to any of there dealerships they are all full of excuses . This is the dealership in Holland ny manager’s name is Mike do not trust anything he says

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I dealt with Mike Litwin at Upstate Car Center in Holland, NY. From start to finish the process of buying the new to me used truck was smooth. Mike makes you feel at ease, absolutely zero pressure. I will recommend Upstate to anyone looking for a used or new vehicle.

I dealt with Mike Litwin at Upstate Car Center in Holland, NY. From start to finish the process of buying the new to me used truck was smooth. Mike makes you feel at ease, absolutely zero pressure. I will recommend Upstate to anyone looking for a used or new vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Just had my 2024 truck undercoated thru Upstate.Shout out to Mike for an awesome job.Plus detailing the whole truck.Would definitely have him do the job again.Thank You

Just had my 2024 truck undercoated thru Upstate.Shout out to Mike for an awesome job.Plus detailing the whole truck.Would definitely have him do the job again.Thank You

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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I contacted this dealership multiple times with no response…eventually they sold the vehicle I was interested in and still have not reached out to me in anyway. Avoid at all cost.

I contacted this dealership multiple times with no response…eventually they sold the vehicle I was interested in and still have not reached out to me in anyway. Avoid at all cost.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Good experience with Keith, sales agent through text and email. Am currently on hold on a purchase due to extreme health issues of my wife and myself with current Covid.

Good experience with Keith, sales agent through text and email. Am currently on hold on a purchase due to extreme health issues of my wife and myself with current Covid.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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See all 110 reviews