Reviews
The Salesman-Manager at Upstate, Attica New York was so
The Salesman-Manager at Upstate, Attica New York was so good to me. His name is Al Ficarella. He helped me chose the right vehicle for me to lease. He spent a lot of time with me explaining everything I needed to know. I leased from "another dealership" in 2023, the salesman was so pushy, and I felt like he really did not care as long as he sold me a lease. Al was not like that at all. He gave me my options and let me decide what I needed or did not need. I will be returning to this dealership in 3 years when my lease vehicle needs to be turned in. My daughter also leases from the "other" dealership, and she has decided to go to Upstate in Attica NY in one year when her lease is up. Very pleased with my whole visit at Upstate, Attica, NY.
The Salesman-Manager at Upstate, Attica New York was so
The Salesman-Manager at Upstate, Attica New York was so good to me. His name is Al Ficarella. He helped me chose the right vehicle for me to lease. He spent a lot of time with me explaining everything I needed to know. I leased from "another dealership" in 2023, the salesman was so pushy, and I felt like he really did not care as long as he sold me a lease. Al was not like that at all. He gave me my options and let me decide what I needed or did not need. I will be returning to this dealership in 3 years when my lease vehicle needs to be turned in. My daughter also leases from the "other" dealership, and she has decided to go to Upstate in Attica NY in one year when her lease is up. Very pleased with my whole visit at Upstate, Attica, NY.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sounds like a scam and false advertising no returned
Sounds like a scam and false advertising no returned phone calls beware people blah blah
Sounds like a scam and false advertising no returned
Sounds like a scam and false advertising no returned phone calls beware people blah blah
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
The phone call wasn’t bad but you drive a ways away to
The phone call wasn’t bad but you drive a ways away to check out a truck n you pull up 9 codes on it and it’s leaking oil and it wont shift into four wheel drive , it was also advertised as having no rust but he bottom bed rails had rust flaking off its called false advertising u point all that out n get told its called advertising. They are trying to find some dummy to buy it and xxxx them over, people don’t waste your time going to any of there dealerships they are all full of excuses . This is the dealership in Holland ny manager’s name is Mike do not trust anything he says
The phone call wasn’t bad but you drive a ways away to
The phone call wasn’t bad but you drive a ways away to check out a truck n you pull up 9 codes on it and it’s leaking oil and it wont shift into four wheel drive , it was also advertised as having no rust but he bottom bed rails had rust flaking off its called false advertising u point all that out n get told its called advertising. They are trying to find some dummy to buy it and xxxx them over, people don’t waste your time going to any of there dealerships they are all full of excuses . This is the dealership in Holland ny manager’s name is Mike do not trust anything he says
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I dealt with Mike Litwin at Upstate Car Center in
I dealt with Mike Litwin at Upstate Car Center in Holland, NY. From start to finish the process of buying the new to me used truck was smooth. Mike makes you feel at ease, absolutely zero pressure. I will recommend Upstate to anyone looking for a used or new vehicle.
I dealt with Mike Litwin at Upstate Car Center in
I dealt with Mike Litwin at Upstate Car Center in Holland, NY. From start to finish the process of buying the new to me used truck was smooth. Mike makes you feel at ease, absolutely zero pressure. I will recommend Upstate to anyone looking for a used or new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just had my 2024 truck undercoated thru Upstate.
Just had my 2024 truck undercoated thru Upstate.Shout out to Mike for an awesome job.Plus detailing the whole truck.Would definitely have him do the job again.Thank You
Just had my 2024 truck undercoated thru Upstate.
Just had my 2024 truck undercoated thru Upstate.Shout out to Mike for an awesome job.Plus detailing the whole truck.Would definitely have him do the job again.Thank You
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I contacted this dealership multiple times with no
I contacted this dealership multiple times with no response…eventually they sold the vehicle I was interested in and still have not reached out to me in anyway. Avoid at all cost.
I contacted this dealership multiple times with no
I contacted this dealership multiple times with no response…eventually they sold the vehicle I was interested in and still have not reached out to me in anyway. Avoid at all cost.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Good experience with Keith, sales agent through text and
Good experience with Keith, sales agent through text and email. Am currently on hold on a purchase due to extreme health issues of my wife and myself with current Covid.
Good experience with Keith, sales agent through text and
Good experience with Keith, sales agent through text and email. Am currently on hold on a purchase due to extreme health issues of my wife and myself with current Covid.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
xxx SALESMAN
Rude dishonest salesman. Go to a dealer that wants to earn your business. Went an hour away to look at a car on the day the salesman is was off. Talked to service manager agreed on a price came back to purchase and the car was sold. I was not asked to make a deposit salesman probably sold car at a higher price.
xxx SALESMAN
Rude dishonest salesman. Go to a dealer that wants to earn your business. Went an hour away to look at a car on the day the salesman is was off. Talked to service manager agreed on a price came back to purchase and the car was sold. I was not asked to make a deposit salesman probably sold car at a higher price.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Al Ficarella General Sales Manager alfonsof@upstateautogroup.com (585) 591-2300
Outstanding personal service begins as you enter the
Outstanding personal service begins as you enter the dealership and continues long after you leave.
Outstanding personal service begins as you enter the
Outstanding personal service begins as you enter the dealership and continues long after you leave.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I showed up unannounced and the people were fast and
I showed up unannounced and the people were fast and great. Al went over the vehicles more than any place I have ever been to. Very knowledgeable and I drove away with what I wanted within hours.
I showed up unannounced and the people were fast and
I showed up unannounced and the people were fast and great. Al went over the vehicles more than any place I have ever been to. Very knowledgeable and I drove away with what I wanted within hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car