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Upstate Chevrolet

(107 reviews)
Visit Upstate Chevrolet
Sales hours: 8:30am to 8:00pm
Service hours: 8:00am to 8:00pm
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Sales Service
Monday 8:30am–8:00pm 8:00am–8:00pm
Tuesday 8:30am–8:00pm 8:00am–8:00pm
Wednesday 8:30am–8:00pm 8:00am–4:30pm
Thursday 8:30am–8:00pm 8:00am–8:00pm
Friday 9:00am–5:30pm 8:00am–5:30pm
Saturday 9:00am–4:00pm 9:00am–4:00pm
Sunday Closed Closed
New (585) 656-1588 (585) 656-1588
Used (585) 656-1589 (585) 656-1589
Service (585) 656-1587 (585) 656-1587

Inventory

See all 134 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2017.
For years we have been striving to give our customers the best quality service possible. Customer satisfaction is our number one priority and we want our Buffalo and Rochester area customers to know that we are here to help. The Upstate Automotive Group is one of the leading Toyota Chevrolet Dodge Chrysler and Jeep dealerships in the Erie County Wyoming County Genesee County Livingston County Niagara County Monroe County and Cattaraugus County area offering excellent customer service a friendly environment attractive financing options and great cars!
Your WNY Chevy Dealer!!!!!!

Service center

Phone number (585) 656-1587

Service hours

Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–4:30pm
Thursday
8:00am–8:00pm
Friday
8:00am–5:30pm
Saturday
9:00am–4:00pm
Sunday
Closed

Reviews

(107 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The Salesman-Manager at Upstate, Attica New York was so

The Salesman-Manager at Upstate, Attica New York was so good to me. His name is Al Ficarella. He helped me chose the right vehicle for me to lease. He spent a lot of time with me explaining everything I needed to know. I leased from "another dealership" in 2023, the salesman was so pushy, and I felt like he really did not care as long as he sold me a lease. Al was not like that at all. He gave me my options and let me decide what I needed or did not need. I will be returning to this dealership in 3 years when my lease vehicle needs to be turned in. My daughter also leases from the "other" dealership, and she has decided to go to Upstate in Attica NY in one year when her lease is up. Very pleased with my whole visit at Upstate, Attica, NY.

The Salesman-Manager at Upstate, Attica New York was so

The Salesman-Manager at Upstate, Attica New York was so good to me. His name is Al Ficarella. He helped me chose the right vehicle for me to lease. He spent a lot of time with me explaining everything I needed to know. I leased from "another dealership" in 2023, the salesman was so pushy, and I felt like he really did not care as long as he sold me a lease. Al was not like that at all. He gave me my options and let me decide what I needed or did not need. I will be returning to this dealership in 3 years when my lease vehicle needs to be turned in. My daughter also leases from the "other" dealership, and she has decided to go to Upstate in Attica NY in one year when her lease is up. Very pleased with my whole visit at Upstate, Attica, NY.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Sounds like a scam and false advertising no returned

Sounds like a scam and false advertising no returned phone calls beware people blah blah

Sounds like a scam and false advertising no returned

Sounds like a scam and false advertising no returned phone calls beware people blah blah

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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The phone call wasn’t bad but you drive a ways away to

The phone call wasn’t bad but you drive a ways away to check out a truck n you pull up 9 codes on it and it’s leaking oil and it wont shift into four wheel drive , it was also advertised as having no rust but he bottom bed rails had rust flaking off its called false advertising u point all that out n get told its called advertising. They are trying to find some dummy to buy it and xxxx them over, people don’t waste your time going to any of there dealerships they are all full of excuses . This is the dealership in Holland ny manager’s name is Mike do not trust anything he says

The phone call wasn’t bad but you drive a ways away to

The phone call wasn’t bad but you drive a ways away to check out a truck n you pull up 9 codes on it and it’s leaking oil and it wont shift into four wheel drive , it was also advertised as having no rust but he bottom bed rails had rust flaking off its called false advertising u point all that out n get told its called advertising. They are trying to find some dummy to buy it and xxxx them over, people don’t waste your time going to any of there dealerships they are all full of excuses . This is the dealership in Holland ny manager’s name is Mike do not trust anything he says

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I dealt with Mike Litwin at Upstate Car Center in

I dealt with Mike Litwin at Upstate Car Center in Holland, NY. From start to finish the process of buying the new to me used truck was smooth. Mike makes you feel at ease, absolutely zero pressure. I will recommend Upstate to anyone looking for a used or new vehicle.

I dealt with Mike Litwin at Upstate Car Center in

I dealt with Mike Litwin at Upstate Car Center in Holland, NY. From start to finish the process of buying the new to me used truck was smooth. Mike makes you feel at ease, absolutely zero pressure. I will recommend Upstate to anyone looking for a used or new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Just had my 2024 truck undercoated thru Upstate.

Just had my 2024 truck undercoated thru Upstate.Shout out to Mike for an awesome job.Plus detailing the whole truck.Would definitely have him do the job again.Thank You

Just had my 2024 truck undercoated thru Upstate.

Just had my 2024 truck undercoated thru Upstate.Shout out to Mike for an awesome job.Plus detailing the whole truck.Would definitely have him do the job again.Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I contacted this dealership multiple times with no

I contacted this dealership multiple times with no response…eventually they sold the vehicle I was interested in and still have not reached out to me in anyway. Avoid at all cost.

I contacted this dealership multiple times with no

I contacted this dealership multiple times with no response…eventually they sold the vehicle I was interested in and still have not reached out to me in anyway. Avoid at all cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Good experience with Keith, sales agent through text and

Good experience with Keith, sales agent through text and email. Am currently on hold on a purchase due to extreme health issues of my wife and myself with current Covid.

Good experience with Keith, sales agent through text and

Good experience with Keith, sales agent through text and email. Am currently on hold on a purchase due to extreme health issues of my wife and myself with current Covid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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xxx SALESMAN

Rude dishonest salesman. Go to a dealer that wants to earn your business. Went an hour away to look at a car on the day the salesman is was off. Talked to service manager agreed on a price came back to purchase and the car was sold. I was not asked to make a deposit salesman probably sold car at a higher price.

xxx SALESMAN

Rude dishonest salesman. Go to a dealer that wants to earn your business. Went an hour away to look at a car on the day the salesman is was off. Talked to service manager agreed on a price came back to purchase and the car was sold. I was not asked to make a deposit salesman probably sold car at a higher price.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Al Ficarella General Sales Manager alfonsof@upstateautogroup.com (585) 591-2300

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Outstanding personal service begins as you enter the

Outstanding personal service begins as you enter the dealership and continues long after you leave.

Outstanding personal service begins as you enter the

Outstanding personal service begins as you enter the dealership and continues long after you leave.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I showed up unannounced and the people were fast and

I showed up unannounced and the people were fast and great. Al went over the vehicles more than any place I have ever been to. Very knowledgeable and I drove away with what I wanted within hours.

I showed up unannounced and the people were fast and

I showed up unannounced and the people were fast and great. Al went over the vehicles more than any place I have ever been to. Very knowledgeable and I drove away with what I wanted within hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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