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Super good experience! Most everything done over phone. Salesman Kevin Clark was the best salesman I?ve ever had!
friendly and fast customer service who are willing to make the customer happy.
Very easy going people. They fix whats broken,nothing more. Our vehicle was in for an annoying sound. A short amount of time passed, and the issue was... resolved. They even explained what was wrong, and what was fixed (not a 'your all set here are the keys, come back soon'). Not to mention, covered it under warranty without any question!
Kparent, thank you so much for taking a moment to write a review regarding your experience with Auto Mall!
BUYER Beware....DECEPTIVE SALES PRACTICES On February 20th 2020 we drove to the dealership to buy a used Chevrolet traverse, upon checking the car few... things were pointed out to the sales person and we were told that it will be taken care of, upon delivery of the car and as I drove it the car had the same problems, called the dealership and complained and the car was picked up for the second fix and the dealer had it for a few days, the car was dropped off again and upon driving the card after the 3rd fix it still had the same problems with nothing done to it. The problems were the following, 1. Brakes are soft and the car doesnt stop on time. 2. Car tilts to the right and as it drives and it's very hard to control the steering wheel. 3. Steering wheel wobbles as the car drives and excessively vibrates and shakes. I called and complained to the sales manager (Nate) and instead of listening to the problem in hand he started threatening me if I were to complain more about this that he will toss the car back in my driveway and that there is nothing I can do about it. Called the general manager Chad and left him a message but have not heard anything back from him or his office. The dealership still has my car since the purchase date....please stay away from this dealership.
Everyone was very professional, and they kept their word. If are looking for a vehicle and you live in the area, I recommend that you visit Brattleboro... Auto Mall.
Bought a brand new truck from the fellas over at automall. No complaints. Got me the best deal and they didn’t waste my time! Customer service is great.... The day I went to pick it up I was there for 20 minutes. They had it detailed and ready to go. Definitely going back for my next truck
Nice dealership. Respectful staff. Will go back. Sales staff was knowledgeable. From the sales to the finance person, it was a good experience. Love... my new truck.
Little upset was promised touch up paint and another set of keys. Was told they would get both things to me but haven’t seen either. I understand it was... a used truck but it’s over 50 thousand dollars. Seems like they tell me what I wanted to here to buy the truck
I have have purchased numerous vehicles over the last 40 years and it is always something I dread .It is always a painful experience . I must say this... was the smoothest and most pleasant purchase I ever made (SO FAR) . I only wish they were closer. So far this transaction way above my expectations and over the last 40- years in business I have purchased from over 20 different dealers.
My experience at the Auto Mall was the most enjoyable vehicle purchase that I’ve ever experienced. Purchasing a new vehicle has never been so easy for... me. The staff was very courteous and most of all very honest and a pleasure to do business with. I have numerous friends that recommended the Auto Mall to my family and I could not agree more !