INFINITI of Grand Rapids

3.0 out of 5 3.0
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 5:30 PM

INFINITI of Grand Rapids Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2016

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.0 out of 5 3.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 1, 2019

    We were pleasantly surprised with our experience at the dealership! We were in the market for a used vehicle but we hadn’t decided exactly the make and... model we wanted. That is where Jon Busch comes in. He was very helpful in our process of making a decision that was right for us. He gave us the opportunity to look at several vehicles that fit the type of vehicle that we were looking for. Jon is knowledgeable, friendly, not over bearing at all and just pleasant to work with. In the end we purchased a vehicle and are very pleased with our experience at Infiniti of Grand Rapids! Thanks Jon!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 27, 2018

    I work down the street from Infiniti GR and I am embarrassed that I bought a car there. It was the worst and most irritating sales experience of my life... by far. In less than a month, if you expect to pay 3 thousand bucks extra for repairs like a bad brake installation which no other mechanic would find, be treated like absolute garbage (caring more about soliciting fake 5 star reviews than just earning one), and take off work 4 times, then sure management there is great. Unless you have an attorney on staff and mechanic inspect the paperwork and each bolt on the car, I wouldn't trust any papers, computers, or words from them about safety inspections. The Pfeiffer experience is long gone. Ask yourself... do you want to buy a car where they literally wouldn't even pay for a bolt from the sweet brake job they did because you can't prove it like it's a murder trial. I Pray you have a better time or are just as slick.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?