Reviews

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14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 23, 2018

    Great service, fair price for work done. On time and great waiting area. Friendly staff. Have been to other Subaru dealerships and this one is by far... the best

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dianenh, thanks for your praise and kind comments about our team. Take care and we look forward to seeing you when the time comes for your next servic...e visit. Best, Subaru of Keene

  • 5.0 out of 5
    October 22, 2018

    Everything aspect from purchasing the car to delivery was very professional. We had a slight issue with one of our accessories which was expeditiously... remedied thanks to “Z” and the entire service department. Everyone was extremely friendly and helpful. I will continue to have any future service done at Subaru Keene.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Johnm, we are so pleased you enjoyed your visit to Subaru of Keene! Happy to pass along your comments to the rest of the team. Take care and should yo...u have any future questions or concerns please don't hesitate to ask. Regards, Subaru of Keene

  • January 31, 2017

    I have not had the best experiences at the dealership I purchased my vehicle from. I shop in Keene occasionally and when I contacted your dealership about... the replacement air bag I was told you could order one for me whereas the other dealership said they were out and indicated that the replacement air bags were being sent to the southern states first and they had no time frame as to when they would be receiving any more.... Your employees were friendly and the replacement air bag was installed quickly. Kelsey Chabot was a pleasure to work with. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Patty! Very pleased to hear our team was able to help you with your airbag recall with no delay and that customer care representative, Kels...ey was a pleasure to work with as well! Hope this finds you well! Regards, the team at Subaru of Keene

  • 5.0 out of 5
    September 17, 2018

    Quick friendly service, clean - great coffee and bagels.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Roger Packard, we are very happy to have provided you with such a positive experience! Also happy to hear you enjoyed our coffee and bagels as well...! Fun fact the bagels come from Elm City Bagels :) Take care and we look forward to assisting you next! Regards, Subaru of Keene

  • 5.0 out of 5
    September 7, 2018

    Every time ( and I mean EVERY time) I visit Subaru of Keene, I am taken care of with efficiency, speed, and with obvious caring. Extraordinary care, follow... through, and personal touch. Everyone is knowledgeable in his/her field and answers all questions clearly and thoroughly. Every since moving to this area 29 years ago, I have been completely satisfied with all contact with Subaru of Keene!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to rate and review us, JaneMH! Your wonderful feedback and rating mean a lot to us! We are honored to have earned you patro...nage through the years. We greatly appreciate it! TAke care, Jane, and we look forward to continuing assisting you in the future with any of your Subaru needs. Regards, Subaru of Keene

  • 5.0 out of 5
    August 30, 2018

    We love these little cars. They are perfect for where we live as we need AWD. The last two were completely dependable and comfortable. My only complaint... is the silver finish on the surrounds for the dash air vents as these reflect in the window and passing mirror. This was not so on our 2015, where they were not finished in silver. However I love the car. The dealership is excellent and the sales person the same for the last three purchases. She could not be better!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ian Montgomery, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Keene! Sorry to hear you did no...t like the silver accents on the newest model but glad to hear the team was a pleasure to work with! Should you have any future questions or concerns, please don't hesitate to reach out. We're always happy to help. Regards, Subaru of Keene

  • 5.0 out of 5
    August 1, 2018

    I was also given the opportunity to preview the Ascent when they had a demo model at their dealership. They took the time to go over all of the features... on the demo car. When it came to the purchase of this SUV they did work hard to try to be sure that myself and my family were happy. This dealership is over an hour away from us (as there are a few dealerships closer) but this dealership is worth the drive. Adam in finance was great! Also Thanks to Mike, Craig, and Derek who also helped us get our Ascent. Adam was very kind and was able to get us the best financing rate! All of the staff were friendly. This dealership is also dog-friendly which is another great quality I love about Subaru. If you're looking to get into a Subaru in NH/VT/MA this is the place to go! Also, if you have recently purchased the Ascent or thinking about getting one, Subaru has a special offer to those who purchased/leased the Ascent. They have a Subaru Starlink Package with 2- 32GB i-pads, 2 Bluetooth Harmen Kardon Headphones, and 2 Otterbox cases. This package is well worth the cost and the sound quality of the blue tooth headphones are incredible! Your family members can be entertained while going on longer trips.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Angie! Thanks so much for the thoughtful review! We are very pleased to see you had such a positive experience with us for your Subaru Ascent purch...ase! PLeased to hear the whole team was a pleasure to work with as well. We truly value your feedback and glad to hear we were well worth your commute! Have a great rest of the summer in your new Subaru and should any questions or concerns arise please don't hesitate to reach out. We're always happy to help. Regards, Subaru of Keene

  • 5.0 out of 5
    July 2, 2018

    Dealer informed me of the nature of my problem during a routine maintenance visit. Set me up with a second appointment asap Did the job and Am now driving... a safe car I will return to dealership for next scheduled appointment

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    Came in for service or repair
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    Dealer Response

    Thank you for taking the time to review your most recent visit to our service center! We are always happy to help and glad to hear we were able to get... you back on the road in no time! Enjoy the rest of your summer and don't hesitate to call or stop by with any future questions or concerns. Regards, Subaru of Keene

  • 5.0 out of 5
    October 11, 2016

    we recently purchased a 2012 impreza from this dealership, the salesman, Derek Winchester was a pleasure to deal with, follow up was excellent and we're... very happy with the car! Not only with this purchase, but a salesman noticed I had a screw in my car tire (not the one we purchased) and the dealership repaired my tire at No Charge.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Erin! Thanks for taking the time to rate and review us! Congrats and we look forward to assisting you in the future with any of your car needs. Bes...t, The Team at Subaru of Keene

  • 5.0 out of 5
    October 20, 2015

    We have purchased 3 vehicles from Subaru of Keene and have been so pleased with our sales person Kathy Kelly that when our parents were in the market for... another Subaru I brought them to Subaru of Keene. Our parents live in Sunapee and on one of their visits to us their first Subaru purchased at another dealer had a tire light come on. They pulled into the service area at almost closing time and the crew took care of it at no charge and had them on their way. We cannot say enough nice things about everyone at Subaru of Keene for our salesperson Kathy Kelly, Dan the finance man, Penny and Justin in service, all are professionally trained and pleasant to do business with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Brenda for sharing your parents service experience! We are grateful to have earned your customer loyalty and your referral to friends and fa...mily! Have a great upcoming holiday season and we look forward to assisting you next. Best, The Team at Subaru of Keene

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