Subaru of Keene

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 3.0 out of 5
    November 18, 2019

    I drove many vehicles before deciding to purchase a 2015 Subaru Forester. I've wanted an SUV for a long time, and wanted to be sure about the fit, mileage,... leg room and other features. While the initial salesman was friendly and informative, the experience with the vehicle since has been nothing but problems. I was told the bluetooth didn't work with my specific type of phone. I purchased a new phone and it still doesn't work properly with my android or my children's iphones. I was told I would be charged if I brought it back again to have it looked at. Not kosher. Six months after purchase the ABS break system locked up requiring a 250 repair. Then I learned it was a recall. Six month later I lost all acceleration and the SBS warning system lights came on while I was driving on the highway. I also learned they haven't come up with a fix for this problem. I'm lucky it didn't get me into an accident. This car has had other problems all in less than a year of ownership. Subaru, and specifically Subaru of Keene, you've failed me. What a disappointment.

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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Pam, We are very sorry for the troubles you have been having. Unfortunately without a last name we are unable to retrieve your account informa...tion, but we would like to attempt to assist with these issues. If you like, please call our Service Manager Justin Tyler at any time at 603-355-5000 and he would be more than happy to assist you. We appreciate your business and look forward to assisting you to resolve these concerns. Regards, Subaru of Keene

  • 1.0 out of 5
    June 1, 2019

    Brought my car in for a recall without a broken windshield came back with a broken windshield. Subaru of Keene refuses to take any blame and says they... are not responsible for damages that happen on their lot. We will be looking for somewhere else to buy our subarus from now on!!!

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Jesse, We are sorry for the inconvenience. Our Service Manager Justin has reached out to you a couple times trying to assist you with this mat...ter. Although there is only so much we can do given the circumstances we would like to try to help you get this resolved. Please feel free to call Justin directly at 603-355-5000 if you would like to speak with him. Regards, Subaru of Keene

  • January 31, 2017

    I have not had the best experiences at the dealership I purchased my vehicle from. I shop in Keene occasionally and when I contacted your dealership about... the replacement air bag I was told you could order one for me whereas the other dealership said they were out and indicated that the replacement air bags were being sent to the southern states first and they had no time frame as to when they would be receiving any more.... Your employees were friendly and the replacement air bag was installed quickly. Kelsey Chabot was a pleasure to work with. Thank you!

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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Patty! Very pleased to hear our team was able to help you with your airbag recall with no delay and that customer care representative, Kels...ey was a pleasure to work with as well! Hope this finds you well! Regards, the team at Subaru of Keene

  • 5.0 out of 5
    April 19, 2019

    When my dashboard turned into a flashing Christmas tree on the way to Mount Snow I brought my car to Keene. Ryan the tech and his service manager promptly... got my car in and found the issues. Yes I admit I neglected to have some parts replaced a few miles back and they noted and replaced those. More importantly my transmission had gone on my 6 cylinder 2013 outback. I received a loaner outback (very nice limited 4cyl package) and was on my way. A short time after I got a call saying my car was ready for pick up. Much appreciate the fast and friendly service here in Keene!

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bsmuda, thank you for your kind words and this wonderful review! Pleased to hear you had the chance to work with Ryan in service and that he and the t...eam provided an excellent service experience for you and your Subaru!

  • 5.0 out of 5
    December 18, 2018

    i was picking up my son from college, i new my car needed some bulbs replaced and i had extra time, so i visited the dealer in town. i had been to this... dealer in the past and was very happy with there service.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Anthony, thank you for your kind review! Happy holidays and drive safe! Regards, Subaru of Keene

  • 5.0 out of 5
    December 17, 2018

    Facilities neat and clean, sales person was very nice to both my wife and me, any questions we had thew sales person either answered or found the answer.... The sales person was very helpful after the sale when I needed help in doing a procedure in the car that was not explained well in the manual.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Richard Mellen! We're so happy we were able to help you out! Happy holidays! Regards, Subaru of Keene

  • 5.0 out of 5
    October 23, 2018

    Great service, fair price for work done. On time and great waiting area. Friendly staff. Have been to other Subaru dealerships and this one is by far... the best

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dianenh, thanks for your praise and kind comments about our team. Take care and we look forward to seeing you when the time comes for your next servic...e visit. Best, Subaru of Keene

  • 5.0 out of 5
    October 22, 2018

    Everything aspect from purchasing the car to delivery was very professional. We had a slight issue with one of our accessories which was expeditiously... remedied thanks to “Z” and the entire service department. Everyone was extremely friendly and helpful. I will continue to have any future service done at Subaru Keene.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Johnm, we are so pleased you enjoyed your visit to Subaru of Keene! Happy to pass along your comments to the rest of the team. Take care and should yo...u have any future questions or concerns please don't hesitate to ask. Regards, Subaru of Keene

  • 5.0 out of 5
    September 17, 2018

    Quick friendly service, clean - great coffee and bagels.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Roger Packard, we are very happy to have provided you with such a positive experience! Also happy to hear you enjoyed our coffee and bagels as well...! Fun fact the bagels come from Elm City Bagels :) Take care and we look forward to assisting you next! Regards, Subaru of Keene

  • 5.0 out of 5
    September 7, 2018

    Every time ( and I mean EVERY time) I visit Subaru of Keene, I am taken care of with efficiency, speed, and with obvious caring. Extraordinary care, follow... through, and personal touch. Everyone is knowledgeable in his/her field and answers all questions clearly and thoroughly. Every since moving to this area 29 years ago, I have been completely satisfied with all contact with Subaru of Keene!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to rate and review us, JaneMH! Your wonderful feedback and rating mean a lot to us! We are honored to have earned you patro...nage through the years. We greatly appreciate it! TAke care, Jane, and we look forward to continuing assisting you in the future with any of your Subaru needs. Regards, Subaru of Keene

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