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Autex Mazda

(504 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–8:00pm 8:00am–5:30pm
Tuesday 8:00am–8:00pm 8:00am–5:30pm
Wednesday 8:00am–8:00pm 8:00am–5:30pm
Thursday 8:00am–8:00pm 8:00am–5:30pm
Friday 8:00am–8:00pm 8:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday 11:00am–3:00pm Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award

Reviews

(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Autex Mazda from DealerRater.

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Great help

First time buying a vehicle from a dealership and they made it pretty much painless. Just started building my credit and they were able to get me into a vehicle without a co-signer. Will definitely be reccomending them to friends and family, as well as going back the next time I'm in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Shawn, Thank you for allowing us to earn your business. Congratulations from all of us here at Autex! We look forward to serve all of your automotive for many years to come.

Great Dealership

Buying a car from Gretchen at Autex was great. Offered a fair price for the car and was a painless experience. would definitely recommend to anyone interested in a Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nick It was my pleasure to assist you with your new car purchase! I appreciate your business and look forward to assisting you with your automotive needs for many years to come! Congratulations and welcome to the Mazda family!

Straightforward process with knowledgeable staff.

I had a very good experience at Autex Mazda. Gretchen was very helpful and informative, answering all my questions.. I really appreciated that there were none of the typical sales mind games I have experienced at several other dealers. The options were clearly laid out to me and it made the process and decision much simpler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best service

Just going to stop in to see what my options were, ended up walking away with a new car. Gretchen knew exactly what I needed. Fast and friendly service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very positive.

Gretchen is very knowledgeable and easy to deal with. Her sense of humor made what is usually a difficult process go smoothly. I'd go back to Autex again to deal with her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Really Awesome

This was a great experience from start to finish. My Sister and Brother-in-Law purchase all their cars from Gretchen at Autex. So I came up from Hartford and was really thrilled with the entire staff. I had such an easy time buying my Mazda '5' 2015.@ a great price with a great Wty. I am a customer for life. Gretchen was awesome.Tim (the Finance man was great). The Owner and the staff were all great.I spent the whole day there ! Thank you Autex...Keene's BEST Dealership, Carol Agosta

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Carol we all here at Autex would like to thank you for your business. We sincerely appreciate your business and treat all of our customers like family and invite everyone to come in and spend the day with us!

I got my CX5

I've been waiting like a year and a half to get into the CX5. And, the day finally arrived. I got the Touring model with a few extras. I haven't stopped smiling. Looking forward to seeing what's in store for the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Annette Thank you so much for allowing us to earn your business and get you the car of your dreams. We look forward to assisting you for years to come with your automotive needs! We hope to always keep you smiling from ear to ear!!

Time saver

Don't waste your time going anywhere else. Gretchen is the most knowledgeable car sales person you can find. Easy to talk with, knows the vehicles beyond belief and makes the process painless. You actually are excited when you leave about the vehicle and how xxxx lucky you where to get someone that knew what the he-- they were talking about. Easiest purchase ever !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

MZPZ!!! Believe me when I say " I'm the lucky one" It was an absolute pleasure to have had the opportunity to work with the other of you!! You are both truly amazing! I'd like like to personally welcome you to the Mazda family!!

Helpful and friendly

I leased my Mazda CX-3 in September of 2017. I arrived fairly late in the day and they welcomed me for a test drive and stayed over an hour late so that I could drive away in my new car. I brought it in the next day for detailing and and introduction to all the special features. They were helpful and friendly. I got a good deal and the car I wanted. Very pleased with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great ownership experience!

I purchased my Mazda6 June of last year. I arrived late in the day near closing to take a test drive. I drove a new one, but then saw a similar CPO on the lot. Decisions. Since it was near closing they offered to let me take it overnight and let them know the next day. Who does that? I ended up purchasing the CPO. Needless to say I would recommend, and have recommended, Autex to anyone that is looking for a great car and a great ownership experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.